dxgi.dll error?? how to fix

[Ruslan_996]

dxgi.dll error?? how to fix

[76561198885856812]

Hello Ruslan_996,

Thanks for reaching out and I'm sorry to hear that you are experiencing this error.

Can you please provide us with your full PC specs, so we can have a look?

Secondly, can you please try the troubleshooting steps {LINK REMOVED}in this article? It will help to eliminate any potential software conflicts.

Many thanks and if you have any additional questions, please let us know.

- Ubisoft Support

[Ruslan_996]

Originally posted by UbiMark:

Hello Ruslan_996,

Thanks for reaching out and I'm sorry to hear that you are experiencing this error.

Can you please provide us with your full PC specs, so we can have a look?

Secondly, can you please try the troubleshooting steps in this article[support.ubi.com]? It will help to eliminate any potential software conflicts.

Many thanks and if you have any additional questions, please let us know.

- Ubisoft Support

I tried everything did not help. all because you do not support 7

[johnnydavy]

Originally posted by Ruslan_996:

Originally posted by UbiMark:

Hello Ruslan_996,

Thanks for reaching out and I'm sorry to hear that you are experiencing this error.

Can you please provide us with your full PC specs, so we can have a look?

Secondly, can you please try the troubleshooting steps in this article[support.ubi.com]? It will help to eliminate any potential software conflicts.

Many thanks and if you have any additional questions, please let us know.

- Ubisoft Support

I tried everything did not help. all because you do not support 7

i am having the same issue, also win 7, my erroe is "the procedure to entry point CreateDXGIFactory2 could not be located in the dynamic link library dxgi.dll"

[Ruslan_996]

Originally posted by johnnydavy:

Originally posted by Ruslan_996:

I tried everything did not help. all because you do not support 7

i am having the same issue, also win 7, my erroe is "the procedure to entry point CreateDXGIFactory2 could not be located in the dynamic link library dxgi.dll"

I have no idea how to fix

[johnnydavy]

Originally posted by Ruslan_996:

Originally posted by johnnydavy:

i am having the same issue, also win 7, my erroe is "the procedure to entry point CreateDXGIFactory2 could not be located in the dynamic link library dxgi.dll"

I have no idea how to fix

i had a similar problem with rocket league a few months back and i changed the file name somewhere and it solved it so maybe something will come up, i will post here if i figure it out..

[76561198885856812]

Hello Operators,

Thank you for the update and for sharing additional information regarding this dll error.

As Microsoft has officially ended support for Windows 7, newer versions of Ubisoft Connect PC are not compatible with this operating system. You can find the confirmation in {LINK REMOVED}this official article.

I hope it clarifies the situation and if you have any additional questions, please let us know.

- Ubisoft Support

[johnnydavy]

hey mate it turns out they are just ripping us off as they didnt think about win 7 users when they changed stuff so you, i and others on win 7 cant play anymore. i will be applying for some type of refund and making complaints about this as you should due to false advertisement, the system requirements on the store page state at the time of writing this that it IS "win 7" compatible.

[johnnydavy]

this is their reply lol
Hello Operators,

Thanks for reaching out and I'm sorry to hear that you are unable to start your game.

Thank you for providing additional information regarding this dll error.

As Microsoft has officially ended support for Windows 7, newer versions of Ubisoft Connect PC are not compatible with this operating system., I'm afraid.

You can find the confirmation in this official article.[www.ubisoft.com]

I hope it clarifies the situation and if you have any additional questions, please let us know.

- Ubisoft Support

shouldnt be our problem these guys' oversight forgets about us, money back time

[Whisky]

Hi there! There is file in the Uplay folder, called UPC.exe and UPC.EXE.OLD
Simply delete UPC.EXE and rename UPC.EXE.OLD into UPC.EXE.
It helped me, maybe it will help you?

[BERRZERC]

That is pathetic, knowing that lots of players till today plays on win 7 OS.

[johnnydavy]

Originally posted by Whisky:

Hi there! There is file in the Uplay folder, called UPC.exe and UPC.EXE.OLD
Simply delete UPC.EXE and rename UPC.EXE.OLD into UPC.EXE.
It helped me, maybe it will help you?

ill try that but a dev has said it just isnt supported anymore :/

[Ubi Milky]

Hello everyopne, thank you for referencing this 'CreateDXGIFactory2 could not be located in the dynamic link library dxgi.dll error code which is related to Windows 7.

We no longer support the Windows 7 OS with Ubisoft Connect, after Microsoft stopped supporting their operating system last year.

This means you may be able to launch some of our games on the Ubisoft Connect launcher whilst using this older OS, but we can not guarantee every game will be playable, as we no longer officially support it for security reasons and updates to the launcher will no longer be delivered.

Apologies for any disappointment caused by this update, we can only advise you upgrade your OS when you are able to, if this causes issue with your games.

-Ubisoft Support