Changes not saved

[Mundfish]

I got back to Siege yesterday and what I've noticed is that every time I want to exit, Ubi Connect states that it couldn't sync with the cloud and when I retry it doesn't let me and somehow kicks me for being "inactive"? What that means is all the changes I make to my loadouts and skins is reverted to how they were before the change. Ubi please, fix this game client!

[Ubi_TheBerry]

Originally posted by Mundfish:

I got back to Siege yesterday and what I've noticed is that every time I want to exit, Ubi Connect states that it couldn't sync with the cloud and when I retry it doesn't let me and somehow kicks me for being "inactive"? What that means is all the changes I make to my loadouts and skins is reverted to how they were before the change. Ubi please, fix this game client!

Hey Mundfish,

Thanks for reaching out, sorry to hear your settings / loadouts aren't saving.

Regarding the cloud sync error, could you please give the following steps a try to see if they help resolve this;

1. Open Ubisoft Connect as administrator[ubi.li], click the menu icon at the top left and go to settings.
2. Untick "Enable cloud save synchronisation for supported games"
3. Make backup of savegames - default location C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames
4. Remove the save file from the original folder.
5. Launch game, play till the game makes an autosave or you manually save. This is approximately 5-10 minutes of gameplay
6. Quit the game, re-enable cloud saves and relaunch the game.
7. Select local save when prompted. Saves should be resynced.

Please let us know how you get on with this and if this also helps with the inactivity message!

- Ubisoft Support