Connection Failure - Error code [4-0xFFF0BE20]

[God]

My game loads but anytime i try to play a match it gives me this error code!

[AutemSicarius]

Have the same problem, albeit different error code. Already contacted their support and have exhausted all the possible fixes on the support page, with the exception of port forwarding, considering my internet is technically a mobile network from the way it's being set up. Support said that they'll be investigating it only to end up telling me to switch internet. Funny thing is, just yesterday I had to factory reset my internet hardware due to a different issue, I tried the game again after that thinking it may have fixed it, surprisingly managed to get a game and finishes it, but the connection error appear again right after the match ended. So at this point, I'm not even sure which one is actually giving the problem

[Ubi_TheBerry]

Hey there guys,

Apologies for our delayed response!

Tyrone - as everything is up and running at the moment and we have no known server or degradation issues, could you please ensure you've completed all of the steps listed in our connectivity troubleshooting guide[www.ubisoft.com]?

As these should get you back up and running.

If you do continue to experience connection issues after completing those steps, then could you please contact us directly via our Support Site[ubi.li] , Facebook[ubi.li] or Twitter[ubi.li] so we can take a closer look?

A n a s t a s i a - I've merged your thread here too. As you've already attempted basic troubleshooting, could you please also open a direct case with us.

AutemSicarius - we don't recommend using mobile networks (or those with a similar setup) given the lack of control these allow for, as well as Double NAT[www.ubisoft.com] being common on these networks - which can also pose an issue due to certain traffic being blocked.

If you have any further questions though, please update your case and we can continue to look into this with you.

Thank you!

- Ubisoft Support

[AutemSicarius]

Originally posted by Ubi_TheBerry:

we don't recommend using mobile networks (or those with a similar setup) given the lack of control these allow for, as well as Double NAT[www.ubisoft.com] being common on these networks - which can also pose an issue due to certain traffic being blocked.

Then would you mind telling me a possible reason as to why this problem cropped up after the last hot fix instead of during the 1-2 years of playing? What changed that causes my internet setup to suddenly be a problem now? Why is it only a problem with R6? And why is it not an isolated case if it were really a problem with my internet setup?

[Ubi_TheBerry]

Hey guys,

AutemSicarius - this isn't something we can provide any insight on here, but as above, you're more than welcome to update your original case and we can see if anything else may help you get reconnected.

A n a s t a s i a - by opening a direct case I'm referring to contacting us through any of the above links as these open private cases where we can discuss your network setup in more detail than via the public forums.

If you're unable to open a Live Chat, email support should be available, otherwise our social media DMs are always open.

- Ubisoft Support

[Ubi-Orion]

Originally posted by A n a s t a s i a:

This update fixed the game for me.

Glad to hear it! Thanks for taking the time to let us and other players know as well.

Thanks

- Ubisoft Support

[Witcher]

I have one free day. I try to play in R6 and.. i can't.. because ubisoft connect don't connect. Chat, Friends list not working.

[Ubi-Ciel]

Originally posted by Witcher:

I have one free day. I try to play in R6 and.. i can't.. because ubisoft connect don't connect. Chat, Friends list not working.

Hey there,

I understand your friends list on the Ubisoft Connect launcher. To attempt to resolve this issue, I recommend completing the following steps:

Ubisoft Connect connectivity troubleshooting steps.
Clearing the Ubisoft Connect Cache.
Closing Ubisoft Connect directly via your task manager.

This last step has also proven to work for most players in your situation!

Originally posted by A n a s t a s i a:

I haven't changed a thing and it's not working again. What's wrong with this game?

I'm sorry to hear that the issue you experienced is back. So we can look into this for you, I'd recommend contacting our colleagues over at the Ubisoft Support. Here are the links you can use to contact them privately on whichever platform you prefer:

Ubisoft Support website: https://support.ubisoft.com/Cases/new
Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/

- Ubisoft Support

[SaOk]

Same issue. Worked 8 years and no longer after the recent game update. Having 5G. Tried verifying files and checked firewall. :S

[SaOk]

Reinstalling game didnt help. Strange thing that game loads twice everything. Second time from appdata exe. :S

[[CFC] Dank [CFC]]

To all still having this issue, I managed to fix it by changing my data center in the GameSettings file.