False Ban Conviction (Player Support)

[ScreaM]

Yesterday when I wanted to play some siege with me friends. One of my friends on discord asked me why I got banned. And I was like are u serious? And then he send me a screenshot of R6Tracker and I was banned for Cheating. I went into the game and BAM, I got permantely banned even though I never cheated or used any kind of cheats. I've played the game since 2019 April and I was level 290+ and had put in 150+ Euros and somehow got convicted of hacking?! Like comon... The day before (10/8/2022) I played alot of games and even recorded my highlights on reply using my phone to record. I wrote to Ubisoft Support on the Website and on Twitter and they replied with this on Twitter:

Hello there,
I understand that you would like to appeal your permanent ban in Rainbow Six Siege.
In order to check, we will need to confirm your ownership. An SMS was sent to you now, please provide it back to us.
Ubi-Pure

Ofc I replied with the code and now I'm just waiting for an invastigation, I'm very upset and have no words, I hope that they unban me like Spoit the Youtuber/Pro player and Krol the youtuber... But I think that they only help the famous people and pros because they only have time for them and not random people. I guess I'm just too good for the game and had good stats so they Statistic Banned Me, like Krol...

Anyone else that got banned with out cheating? And did you get back your account?

[Ubi-Orion]

ZenQi eredeti hozzászólása:

Yesterday when I wanted to play some siege with me friends. One of my friends on discord asked me why I got banned. And I was like are u serious? And then he send me a screenshot of R6Tracker and I was banned for Cheating. I went into the game and BAM, I got permantely banned even though I never cheated or used any kind of cheats. I've played the game since 2019 April and I was level 290+ and had put in 150+ Euros and somehow got convicted of hacking?! Like comon... The day before (10/8/2022) I played alot of games and even recorded my highlights on reply using my phone to record. I wrote to Ubisoft Support on the Website and on Twitter and they replied with this on Twitter:

Hello there,
I understand that you would like to appeal your permanent ban in Rainbow Six Siege.
In order to check, we will need to confirm your ownership. An SMS was sent to you now, please provide it back to us.
Ubi-Pure

Ofc I replied with the code and now I'm just waiting for an invastigation, I'm very upset and have no words, I hope that they unban me like Spoit the Youtuber/Pro player and Krol the youtuber... But I think that they only help the famous people and pros because they only have time for them and not random people. I guess I'm just too good for the game and had good stats so they Statistic Banned Me, like Krol...

Anyone else that got banned with out cheating? And did you get back your account?

Hey there.

We cannot discuss or investigate bans over the forums I'm afraid. A member of the team will investigate the circumstances surrounding this ban and get back to you on your case if they haven't already done so.

Thanks

- Ubisoft Support

[ScreaM]

Ubi-Orion eredeti hozzászólása:

ZenQi eredeti hozzászólása:

Yesterday when I wanted to play some siege with me friends. One of my friends on discord asked me why I got banned. And I was like are u serious? And then he send me a screenshot of R6Tracker and I was banned for Cheating. I went into the game and BAM, I got permantely banned even though I never cheated or used any kind of cheats. I've played the game since 2019 April and I was level 290+ and had put in 150+ Euros and somehow got convicted of hacking?! Like comon... The day before (10/8/2022) I played alot of games and even recorded my highlights on reply using my phone to record. I wrote to Ubisoft Support on the Website and on Twitter and they replied with this on Twitter:

Hello there,
I understand that you would like to appeal your permanent ban in Rainbow Six Siege.
In order to check, we will need to confirm your ownership. An SMS was sent to you now, please provide it back to us.
Ubi-Pure

Ofc I replied with the code and now I'm just waiting for an invastigation, I'm very upset and have no words, I hope that they unban me like Spoit the Youtuber/Pro player and Krol the youtuber... But I think that they only help the famous people and pros because they only have time for them and not random people. I guess I'm just too good for the game and had good stats so they Statistic Banned Me, like Krol...

Anyone else that got banned with out cheating? And did you get back your account?

Hey there.

We cannot discuss or investigate bans over the forums I'm afraid. A member of the team will investigate the circumstances surrounding this ban and get back to you on your case if they haven't already done so.

Thanks

- Ubisoft Support

Yes I wrote to you (Ubisoft) on twitter and made a case on the Ubisoft webiste. One is escalated and the other one is under progress. Thanks for replying (=

[76561199206860816]

No problem, thanks for confirming! You'll get an answer from our teams once the investigation is complete !

-Ubisoft Support

[Silvar Ironarm]

I commented on your other post so ill keep this short, I wish you the best of luck, and two kind responses from Ubi-Akitsirin is way more than I ever saw. But your probably up a creek without a paddle. They have this rule set, of which im sure you will learn soon, that will completely ruin your account forever after a "thorough", definitely not less than 20 minute check. Which after said "double check" they will stone wall you from support ever again.

[ghoul on crack]

Any update? I've also got false banned today just now. I submitted as much proof as I could

[Silvar Ironarm]

maybe once enough people get perma banned falsely and they admit to a problem going on they'll have to relook at old cases. Cuz boy howdy I tried to be as helpful as possible, and patient, but alas to no avail

[Comrade Comissar]

Same here. My friend got banned, no real investigation was carried out, no proper support was given neither by Ubi nor by Battleye.

[datkidm]

i also got falsely banned and they will not contact me back

[Ubi_TheBerry]

Hey guys,

For anyone wishing to appeal a ban they believe to have been placed on their account in error; please contact us directly via our Support Site[ubi.li] , Facebook[ubi.li] or Twitter[ubi.li] where we will review your appeal.

We cannot assist with, nor discuss bans / appeals / appeal decisions via the forums and if an appeal is denied, it will not be overturned.

- Ubisoft Support