after update ubisoft connect - crash on start...

[ZloVeshiy PartiZaN]

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upc.exe
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The procedure entry point CreateDXGIFactory2 could not be located in the dynamic link library dxgi.dll
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ОК
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[ടteam vyjebany pes]

you are ♥♥♥♥♥♥♥ scammers give me my money back

[♛ La*Kosta ♛]

Ubi_TheBerry님이 먼저 게시:

Hey guys,

Thanks for your updates.

Thanks for sharing this advice Parberoo - glad to see this is helping some players!

For those of you on Windows 7, please be aware that as the OS is no longer officially supported, newer versions of Ubisoft Connect are not supported on the OS.

More information is available here[www.ubisoft.com].

The workaround above is one we've seen noted as working for many players so welcome you to use it, but there will be no official updates to re-instate Windows 7 support for Ubisoft Connect.

Apologies for the inconvenience caused and if there's anything more we can answer, please let us know.

- Ubisoft Support

Will you refund money for all games that were purchased with the support of Win7?

[Parberoo]

The games clearly have no dependency on a newer OS than windows 7.
Connect clearly can work fine for windows 7.
MS removing support for something doesn't mean that companies should go round actively breaking things that have worked before.
People are rightly angry here as they own software which works fine on an older OS.
Breaking the LAUNCHER isn't acceptable. Keep a legacy windows 7 supported version of Connect and make any new titles require the new one.
This is not difficult stuff and the advice being given out should be to use an older version of the launcher with old games.

[Paul Nevada]

Not good, not good... :(((

[Ubi_TheBerry]

Hey guys,

This issue does impact Ubisoft Connect however our titles are still supported on Windows 7 - only the client is not.

As noted in my previous response, we advise using the workaround noted to use an older version of the Ubisoft Connect client as this will allow you to use it with Windows 7 without issue.

Only newer versions of the client are unsupported on the Win 7 OS.

We appreciate this isn't the answer you'd hoped for but as per our statement, as Windows 7 is not officially supported in any capacity by Microsoft as of 2020 - no future Ubisoft Connect client versions will be compatible.

There are no plans to reinstate Ubisoft Connect future support for Windows 7.

- Ubisoft Support

[♛ La*Kosta ♛]

Parberoo님이 먼저 게시:

I have the same thing but may have a workaround.
I copied the Game Launcher folder at ...Program Files (x86)\Ubisoft\Ubisoft Game Launcher.
I then renamed the current versions of 4 files and removed .old from the new ones to reinstate them.

I did the following 4 files but can't say for certain they're all actually required:
UbisoftConnect.exe
UbisoftGameLauncher.exe
UbisoftGameLauncher64.exe
upc.exe

Following this I ran the old version of upc.exe directly and it worked.
I was then able to launch The Division 2 from UPC. The error still pops up on launch of the game but not in a way stopping it loading.

Please describe in more detail what exactly you did. Step by step. Thank you in advance.

[Paul Nevada]

This is VERY uncomfortable, Ubi!!!

[Paul Nevada]

Ubi_TheBerry님이 먼저 게시:

Hey guys,

This issue does impact Ubisoft Connect however our titles are still supported on Windows 7 - only the client is not.

As noted in my previous response, we advise using the workaround noted to use an older version of the Ubisoft Connect client as this will allow you to use it with Windows 7 without issue.

Only newer versions of the client are unsupported on the Win 7 OS.

We appreciate this isn't the answer you'd hoped for but as per our statement, as Windows 7 is not officially supported in any capacity by Microsoft as of 2020 - no future Ubisoft Connect client versions will be compatible.

There are no plans to reinstate Ubisoft Connect future support for Windows 7.

- Ubisoft Support

Mentioned above workaround helped.
How to disable auto-updates for the ubisoft connect?!!

[Parberoo]

I wont repeat the whole of this post but to elaborate the steps:
!) Go to the location of this folder ...Program Files (x86)\Ubisoft\Ubisoft Game Launcher
2) Copy the whole folder, paste it in the same place - by default it just adds '- copy'
3) In this folder, most files will be duplicated, half with .old - you will need to ensure you see file extensions for this to be the case
4) Someone mentioned you can do JUST upc.exe to fix this so find the upc.exe file
5) Rename it. I renamed mine upc.exex
6) Find the upc.exe.old fle and remove .old from it to reinstate the upc.exe - you will know you did it right as it'll get the icon back
7) Run the reinstated exe.

At this point the game itself will run. In my case, I fixed division 2. Much as you will likely now be able to run R6 and join online matches etc, this is not a fix for the other chat / group joining issues.

[Ubi_TheBerry]

Parberoo님이 먼저 게시:

I wont repeat the whole of this post but to elaborate the steps:
!) Go to the location of this folder ...Program Files (x86)\Ubisoft\Ubisoft Game Launcher
2) Copy the whole folder, paste it in the same place - by default it just adds '- copy'
3) In this folder, most files will be duplicated, half with .old - you will need to ensure you see file extensions for this to be the case
4) Someone mentioned you can do JUST upc.exe to fix this so find the upc.exe file
5) Rename it. I renamed mine upc.exex
6) Find the upc.exe.old fle and remove .old from it to reinstate the upc.exe - you will know you did it right as it'll get the icon back
7) Run the reinstated exe.

At this point the game itself will run. In my case, I fixed division 2. Much as you will likely now be able to run R6 and join online matches etc, this is not a fix for the other chat / group joining issues.

Thanks for this Parberoo - I've pinned this for better visibility.

Paul Nevada - there is no option in the client to disable updates, I'll pass this feedback on, however as an older version of the client is required to run on Windows 7 without issue - and no future updates will support Windows 7 - this will likely be an unviable solution as it's unlikely to be implemented to an old version of the client.

Should we hear anything more of course though, we'll let you know.

- Ubisoft Support

[Paul Nevada]

No option? Steam does have it, I thought upc does as well...
Ask your engineers for that, please...
Maybe you just don't know for sure...

[DeVore]

Ubi_TheBerry님이 먼저 게시:

Parberoo님이 먼저 게시:

I wont repeat the whole of this post but to elaborate the steps:
!) Go to the location of this folder ...Program Files (x86)\Ubisoft\Ubisoft Game Launcher
2) Copy the whole folder, paste it in the same place - by default it just adds '- copy'
3) In this folder, most files will be duplicated, half with .old - you will need to ensure you see file extensions for this to be the case
4) Someone mentioned you can do JUST upc.exe to fix this so find the upc.exe file
5) Rename it. I renamed mine upc.exex
6) Find the upc.exe.old fle and remove .old from it to reinstate the upc.exe - you will know you did it right as it'll get the icon back
7) Run the reinstated exe.

At this point the game itself will run. In my case, I fixed division 2. Much as you will likely now be able to run R6 and join online matches etc, this is not a fix for the other chat / group joining issues.

Thanks for this Parberoo - I've pinned this for better visibility.

Paul Nevada - there is no option in the client to disable updates, I'll pass this feedback on, however as an older version of the client is required to run on Windows 7 without issue - and no future updates will support Windows 7 - this will likely be an unviable solution as it's unlikely to be implemented to an old version of the client.

Should we hear anything more of course though, we'll let you know.

- Ubisoft Support

Are.. you ♥♥♥♥♥♥♥ serious man?

LOL... ok I know you work for a ♥♥♥♥ company that used to be good. but come on...

as a DEV you support the BS that if you copy a file and rename the same file you will get this to work???

ok fine.. way to go UBISOFT you think your customers are idiots

THERE IS ZERO WAY THIS FIXES THE FACT YOU SHUT OFF TLS !.2 SUPPORT FOR YOUR UPLAY SERVERS...

If you wonder why you games will not work that you bought from ubisoft when u run windows 7 is THEY TURNED OFF YOUR ACCESS...

there is a MASSIVE class action suit here for any firm wanting to make money.

think I'm wrong? UBISOFT is selling Rainbow 6 Siege on Steam right now claiming it will work with windows 7


riddle me this you spin artist tard https://store.steampowered.com/app/359550/Tom_Clancys_Rainbow_Six_Siege/

[SoulKiller]

Hi all...

So... after buying Tom Clancy Wildlands... i just cannot simply play it on windons 7 ultimate? :o

I just say... what a f*** is this? I will not update to win10/11 just because "they" want to... the game was supported since the beggining... what a shame UBI!!!...

Apolozise for the incovinience they say... so i just say... go f*** yourselves!!!
Remember also from battle.net they do exacly the same with the last COD(s) that were supported on win 7... (and i play them just fine...) since a coupple of months ago... same ♥♥♥♥!!! I simply unnistalled them.

Sorry for my damm language... but honnestly this is not fair!!!
I will not update my SO to win10/11... just because they want to!
Trust me... win7 will still be my SO for more years to come.

They will never fix this... i am sure of it!
Until then... i just hope that STEAM... will NEVER follow the same example!
Shame of you UBI... i will no longer support your games!

Kind regards to you all!

EDIT: Please let me know if there is any workground to connect with ubi client on win7. Thanks in advance.

[SoulKiller]

Hello again guys... (sorry for double post... just hope this threat can be solved for all of us).

Unfortnally i had unnistall all the 3 games installed on Ubi connect client... uninstall it also... clean registry... reboot pc... fresh install... and guess what?... same ♥♥♥♥!

I mean... what a hell is wrong here? Just because MS finished to support Win7... UBI decided this crap of company to just send all win7 users helsewere?!:O

Is it a possible fix, just to start the client? Have seen some posts here related to it... but honnestly did not understand it very well. How do i install this now with an older version? (I had backup of the previous forlder... before try to install a fresh start). Should delete some files... and try to login after?

What can i do? Please help... i shall not update to win10 just because of this!... it makes no sense.

Apolozise for my mistakes if find any.
Greatings from Portugal.

[That just happened]

Ubisoft should learn from EA - their newly released desktop client that replaces Origin still supports Windows 7 and 8.

But I guess they just don't value their customers at all. We can remember recent thing with shutting down some servers and robbing users of some bought DLCs. And now this...