Can not buy R6 Credits

[Ariyn]

Hello there,

For a long periods, I've been trying to buy R6 Credits with my steam wallet. And always get the error says: "Sorry, it seems you tried to purchase this more than once. Try again in a few moments"

My problem is I contacted Ubi support and they couldn't help. A month ago I bought some in-game content without a problem but recently I'm having this issue. Can anyone help?

[bohdixxx]

cant buy r6points pls help

idk why but when im trying to do that it just disapear and thats all

[Ease of Use]

i have the same issue have you been able to fix it?

[76561199187542534]

Hello there Ariyn.

Sorry to hear about the payment issues you've been experiencing.

We were able to find your support case, and can see that the team have been able to get back to you with some follow-up questions.

As this is an account related issue, for security reasons, please could you provide your response through your case?

We'll continue your support there, however if you have any other questions, you're welcome to post them here.

Many thanks.

- Ubisoft Support

[Ariyn]

Hi Nacho, thanks for your answer. In my case finally they told me contact valve but unfortunately there isn't any valve support.

That's why I'm searching a solution in community.

[smurad42]

cant buy credits

Can't buy credits in game .Sorry,its seems you are trying to buy it more than once. this line is showing when going for payment.

[BLadeZz]

Cant buy r6 credits

Hi please help whenever I go to get r6 credits it just says go buy currency packs but when I got to get a currency pack it says I already have bought them all which is not true because I have not got all the packs and I thought currency you can buy an infinite amount of times if you use money. You cant buy all currency packs not possible please help.

[BLadeZz]

same but it isnt saying that exact thing

[GeNeRaL]

cant buy r6 credits

The purchase offer message appears that I have purchased more than once, and this is incorrect and the purchase is refused
Please, I need help with this problem as soon as possible

[Ubi_TheBerry]

Hey guys,

Thank you for reaching out, I'm sorry to see you're having issues purchasing credits in-game!

Could you please try toggling on / off both the Steam and Ubisoft Connect[support.ubisoft.com] overlays?

Please also try reinstalling the Ubisoft Connect client.[ubi.li]

If you still then have issues, please get in touch via our Support Site[ubi.li] or you can also reach us on Facebook[ubi.li] and Twitter[ubi.li] so we can take a further look into this with you.

Thank you!

- Ubisoft Support

[Ariyn]

Hi thanks for the reply, I already talked the ubi-support and we already tried lots of things. the last thing support suggested is buying r6 credits from ubi-store web. I tried it and managed to get credits from ubi with my credit card directly but sadly I still can not buy r6 credits in-game with steam wallet.

[Ubi_TheBerry]

Originally posted by Ariyn:

Hi thanks for the reply, I already talked the ubi-support and we already tried lots of things. the last thing support suggested is buying r6 credits from ubi-store web. I tried it and managed to get credits from ubi with my credit card directly but sadly I still can not buy r6 credits in-game with steam wallet.

Thanks for the update Ariyn, glad to hear you've found a workaround!

We'll be investigating these issues in the meantime.

And of course if there's anything more we can help with, please let us know!

- Ubisoft Support

[Ariyn]

Last night gladly I purchased r6 credits in-game with my steam wallet. IDK what's the issue.

[Ubi_TheBerry]

Originally posted by Ariyn:

Last night gladly I purchased r6 credits in-game with my steam wallet. IDK what's the issue.

How odd - we're still investigating the issue so will hopefully know more soon!

- Ubisoft Support

[Ariyn]

For helping you guys: I recently sold my steam items kinda odd and have my steam wallet some funds. After that I faced with this purchasing issue. Before that I can easily add funds while I was in game to steam wallet and buy some items in r6.

[Makaï]

Hello Guys, I can not buy any R6 Credit, after select this on game store, nothing happen. Could you tell me if there is something wrong ?