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NightCat May 3, 2022 @ 8:01pm
Crashed whilst playing Unranked; didn't let me rejoin and ended up with 24 hour penalty.
Title says it all. I crashed (which I still haven't gotten a fix for like I was allegedly meant to get!) near the end of an unranked match. After restarting the game as fast I could and trying to reconnect, it told me that I was removed from the match and so I could not rejoin. So, I kept trying to rejoin over and over again until the match ended, and now I'm stuck with a renown penalty and a 24 hour ban to ranked and unranked. Thanks, ubi, 'preciate it a lot.
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Showing 1-5 of 5 comments
Always Raining May 3, 2022 @ 8:30pm 
That sucks man, nothing we can do about it.
#1
NightCat May 3, 2022 @ 9:53pm 
Originally posted by L14505:
That sucks man, nothing we can do about it.
Yup.. just felt like sharing my sorrows :P
#2
Always Raining May 3, 2022 @ 11:18pm 
Originally posted by NightCat:
Originally posted by L14505:
That sucks man, nothing we can do about it.
Yup.. just felt like sharing my sorrows :P
Sorry lol I didn't mean to sound like that.
I meant to write: nothing us players can do when it happens to us. It's on Ubi to fix it.
#3
Ubi Milky  [developer] May 6, 2022 @ 8:01am 
Hello NightCat, thanks for getting in touch with us and sorry to hear your game disconnected, a crash would be if the game stopped responding, black screened, or closed to the desktop.

Whilst we can not lift any sanctions for disconnecting from a ranked game, to check if your disconnections were caused by our server, please check our server status here for any degradation or outages > https://rainbow6.ubisoft.com/status/

If you happen to be encountering disconnects/ping issues on a regular basis, please try all the steps in our troubleshooting article to help strengthen your connection to our servers > https://ubi.li/YPwnl

If you have tried all of these steps already, perhaps changing the data centre you are connected to may help give you a more stable connection > https://support.ubisoft.com/en-gb/Article/000060594

(Please note, if you are connected to a Gamelift server, rather than one of our Playfab servers, you will be unable to change datacentres)

-Ubisoft Support
Last edited by Ubi Milky; May 6, 2022 @ 8:02am
#4
Master Templar Aug 16, 2024 @ 4:04am 
2024 and still getting the same old.
#5
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Tom Clancy's Rainbow Six Siege > Player Support > Topic Details
Date Posted: May 3, 2022 @ 8:01pm
Posts: 5

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