Cant play ranked because phone number wont connect

[KiKi]

To play ranked I need my phone connected for 2 step-auth (?)
When I go to add my number, it says that it doesn't "respect Ubisoft security" and when I go deeper to find support it sends me into a loop of links that help me in no way
When I contacted support I got the same answer as many others have too (This has been an issue since before Ubi announced the ranked auth changes)
Im not sure what to do, since it seems that support is just saying "later" and im stuck not being able to play ranked in a game ive had for some time on Xbox and PC
From what I understand Ubi had another company manage the phone numbers
I wanna play ranked and get into the new season since I havent played for a long time but if I cant play ranked I feel like im being locked out of a feature I should be able to partake in

Any help would be greatly appreciated

[Ubi Milky]

Hello Kiki, you may be having trouble adding your phone because of the following reasons >

- The number and regional prefix may be incorrect
- This phone is labeled as suspicious and you may see the message "This phone number does not respect Ubisoft security standards"
- This phone number is already associated with another Ubisoft account
- This phone number was previously removed from another account in the last 30 days

In this case, we would advise you to, try adding the phone number again at a later time, or use a different phone number or different brand sim card

If you are still having trouble after following the steps above, and you have contacted support, were you able to tell us the following information >

- What phone numbers you have tried?
- What mobile devices and models you have tried?
- What mobile service provider do you use?

-Ubisoft Support

[ChaoticBrook]

Originally posted by Ubi Milky:

Hello Kiki, you may be having trouble adding your phone because of the following reasons >

- The number and regional prefix may be incorrect
- This phone is labeled as suspicious and you may see the message "This phone number does not respect Ubisoft security standards"
- This phone number is already associated with another Ubisoft account
- This phone number was previously removed from another account in the last 30 days

In this case, we would advise you to, try adding the phone number again at a later time, or use a different phone number or different brand sim card

If you are still having trouble after following the steps above, and you have contacted support, were you able to tell us the following information >

- What phone numbers you have tried?
- What mobile devices and models you have tried?
- What mobile service provider do you use?

-Ubisoft Support

the problem with this form answer is that Ubi support blames a third party service for this issue, one that includes numbers from major carriers. What Ubi should be doing is investigating the issue and fixing it or at least talking with the third party and fixing it, then telling all of us who are affected by this that you [ubi] are actually working on fixing the problem...instead of letting the issue persist for nearly a year with no word to your fanbase as to when this is fixed.

instead it seems like you [ubi] expect us to buy new phones/new phone plans until we find one that works with whatever systems your third party verification service. you know, i used to work in the fraud prevention team for a major bank and one of the things we had to do is verify that phone numbers are legitimate. those systems we used (which are also third party systems) didnt have this problem. While those particular systems might be limited to the financial and banking industry, i know there are versions that you [ubi] can use that are not affected by the issue that is being experienced by your fanbase.

anyways, the silence from Ubi is deafening.

[76561198868205544]

Originally posted by ChaoticBrook:

Originally posted by Ubi Milky:

Hello Kiki, you may be having trouble adding your phone because of the following reasons >

- The number and regional prefix may be incorrect
- This phone is labeled as suspicious and you may see the message "This phone number does not respect Ubisoft security standards"
- This phone number is already associated with another Ubisoft account
- This phone number was previously removed from another account in the last 30 days

In this case, we would advise you to, try adding the phone number again at a later time, or use a different phone number or different brand sim card

If you are still having trouble after following the steps above, and you have contacted support, were you able to tell us the following information >

- What phone numbers you have tried?
- What mobile devices and models you have tried?
- What mobile service provider do you use?

-Ubisoft Support

the problem with this form answer is that Ubi support blames a third party service for this issue, one that includes numbers from major carriers. What Ubi should be doing is investigating the issue and fixing it or at least talking with the third party and fixing it, then telling all of us who are affected by this that you [ubi] are actually working on fixing the problem...instead of letting the issue persist for nearly a year with no word to your fanbase as to when this is fixed.

instead it seems like you [ubi] expect us to buy new phones/new phone plans until we find one that works with whatever systems your third party verification service. you know, i used to work in the fraud prevention team for a major bank and one of the things we had to do is verify that phone numbers are legitimate. those systems we used (which are also third party systems) didnt have this problem. While those particular systems might be limited to the financial and banking industry, i know there are versions that you [ubi] can use that are not affected by the issue that is being experienced by your fanbase.

anyways, the silence from Ubi is deafening.

Hi there.

Thank you for your reply. We value your feedback into this issue and have as such passed it on to the relevant teams.

Are you also experiencing this issue?

Thank you and we look forward to your reply.

- Ubisoft Support

[KiKi]

The response was a bit late
I got the issue "fixed" like a week ago
I just waited 2-3 days and before putting my number in, I removed my email auth. and then entered my phone number which worked

[Ubi-Orion]

Originally posted by KiKi:

The response was a bit late
I got the issue "fixed" like a week ago
I just waited 2-3 days and before putting my number in, I removed my email auth. and then entered my phone number which worked

No worries! Glad it's sorted out for you and thanks for letting us know.

Cheers!

- Ubisoft Support

[Darren]

Originally posted by Ubi-Orion:

Originally posted by KiKi:

The response was a bit late
I got the issue "fixed" like a week ago
I just waited 2-3 days and before putting my number in, I removed my email auth. and then entered my phone number which worked

No worries! Glad it's sorted out for you and thanks for letting us know.

Cheers!

- Ubisoft Support

Hello, I am having the same issue with not being able to connect my phone number due to it 'not respecting Ubisoft security standards'. I cannot play ranked in Rainbow Six Siege due to this. Will you guys ever fix this problem whether it's with your third party or your own checker? I use T-Mobile, and my family's numbers with the same carrier do not work as well.

[Ubi_TheBerry]

Originally posted by Darren:

Originally posted by Ubi-Orion:

No worries! Glad it's sorted out for you and thanks for letting us know.

Cheers!

- Ubisoft Support

Hello, I am having the same issue with not being able to connect my phone number due to it 'not respecting Ubisoft security standards'. I cannot play ranked in Rainbow Six Siege due to this. Will you guys ever fix this problem whether it's with your third party or your own checker? I use T-Mobile, and my family's numbers with the same carrier do not work as well.

Hey Darren,

Sorry for the delay!

This is still being looked into at the moment, but in the meantime we'd recommend trying another carrier to see if the issue lies with T-Mobile.

You're also welcome to contact us directly via our Support Site[ubi.li] , Facebook[ubi.li] or Twitter[ubi.li] for further assistance on this.

Thank you and sorry for the inconvenience caused!

- Ubisoft Support

[potshotclownz]

Originally posted by Ubi_TheBerry:

Originally posted by Darren:

Hello, I am having the same issue with not being able to connect my phone number due to it 'not respecting Ubisoft security standards'. I cannot play ranked in Rainbow Six Siege due to this. Will you guys ever fix this problem whether it's with your third party or your own checker? I use T-Mobile, and my family's numbers with the same carrier do not work as well.

Hey Darren,

Sorry for the delay!

This is still being looked into at the moment, but in the meantime we'd recommend trying another carrier to see if the issue lies with T-Mobile.

You're also welcome to contact us directly via our Support Site[ubi.li] , Facebook[ubi.li] or Twitter[ubi.li] for further assistance on this.

Thank you and sorry for the inconvenience caused!

- Ubisoft Support

This has to be a Joke? You want people to spend hundreds of dollars to "TRY ANOTHER CARRIER" in hopes that it's resolved by that? What have us honest players done to deserve to be locked out of a major portion of the game we paid real money for? And then the inability to get support from the actual support agents directly through your site is absolutely crazy to me. I have 3 open cases where each support rep tells me to start a chat but your site legitimately has no ability to start a chat.

I paid for a full game and with it should be my access to EVERY ASPECT!!

I feel like the only way to get support is to contact the BBB or Federal Trade Commision and plead my case

[CYN]

Originally posted by Ubi_TheBerry:

Originally posted by Darren:

Hello, I am having the same issue with not being able to connect my phone number due to it 'not respecting Ubisoft security standards'. I cannot play ranked in Rainbow Six Siege due to this. Will you guys ever fix this problem whether it's with your third party or your own checker? I use T-Mobile, and my family's numbers with the same carrier do not work as well.

Hey Darren,

Sorry for the delay!

This is still being looked into at the moment, but in the meantime we'd recommend trying another carrier to see if the issue lies with T-Mobile.

You're also welcome to contact us directly via our Support Site[ubi.li] , Facebook[ubi.li] or Twitter[ubi.li] for further assistance on this.

Thank you and sorry for the inconvenience caused!

- Ubisoft Support

i use cricket and it isn't working for me either no matter how many of my family's phone numbers i try.

[Ubi-Galaxy]

Hey there, we are sorry that this issue with the phone number persists.

Please get in touch with us via live chat, so our main support can investigate this.

You can access it on our main support website here[www.ubisoft.com].

Apologies for the inconvenience.

- Ubisoft Support

[Freezy]

be trying to fix it for 4 months no help what do ever horrible support nothing els need said other than the face i had my ubisoft account for 8 years and can’t play the game they way i intended to

[76561199207623170]

Originally posted by Freezy:

be trying to fix it for 4 months no help what do ever horrible support nothing els need said other than the face i had my ubisoft account for 8 years and can’t play the game they way i intended to

Hi!

I am sorry about that. Have you contacted our main support team for help with this?

- Ubisoft Support

[Laok]

I'm having a similar issue right now, when I put my phone number in I receive the code correctly but when i enter it in the website it tells me it's "invalid or already expired", I have also contacted support and they are useless, they tell me to try another number or just wait until later (which I have both done even before contacting them, since like a month ago)
it's infuriating that having paid for this game i can't enjoy it correctly and their developers just refuse to help

[Bictor]

I have a similar issue. I enter my phone number correctly by region and country etc, however the confirmation SMS is never received for me, ive had this issue for a couple weeks now and ubisoft support has been of no help.

[chichen itza]

Originally posted by Bictor:

I have a similar issue. I enter my phone number correctly by region and country etc, however the confirmation SMS is never received for me, ive had this issue for a couple weeks now and ubisoft support has been of no help.

same how can ubisoft not have a working support team