Anyone have the game servers IP address or URL? Ubisoft tech support is staggeringly poor.

[Diberville]

East coast preferably.

Oh, and how poor you ask? Well, I was asked by one person to run a traceroute and pathping of the game network address. I asked them for the address to run the test. Someone else responded with a link and said it had the address. It didn't. Now I just got a response from someone else saying I don't need the address and to literally write in my command prompt "Game Network Address" to run the traceroute,

And one last small detail, this is completely irrelevant. I'm having zero connection issues at all! There's a bug that prevents a game to start in MP t-hunt but people can connect to it and play the other modes just fine.

I only created the ticket because the other Ubisoft people in here said they had no record of the problem (even though they were provided several examples of people having this issue) and asked me to submit one.

[Diberville]

For posterity:

AUE (Eastern Australia ?) xblcxplatqos-aue-9-18-2-0.cloudapp.net
BRS South Brazil xblcxplatqos-brs-9-18-2-0.cloudapp.net
CUS Central USA xblcxplatqos-cus-9-18-2-0.cloudapp.net
EAS Eastern Asia xblcxplatqos-eas-9-18-2-0.cloudapp.net
EUS Eastern USA xblcxplatqos-eus-9-18-2-0.cloudapp.net
JAW Japan xblcxplatqos-jaw-9-18-2-0.cloudapp.net
NEU Northern Europe xblcxplatqos-neu-9-18-2-0.cloudapp.net
SCUS South Coast USA (?) xblcxplatqos-scus-9-18-2-0.cloudapp.net
SEAS South-East Asia xblcxplatqos-seas-9-18-2-0.cloudapp.net
WEU Western Europe xblcxplatqos-weu-9-18-2-0.cloudapp.net
WUS Western USA xblcxplatqos-wus-9-18-2-0.cloudapp.net

[Ubi_TheBerry]

Originally posted by Diberville:

East coast preferably.

Oh, and how poor you ask? Well, I was asked by one person to run a traceroute and pathping of the game network address. I asked them for the address to run the test. Someone else responded with a link and said it had the address. It didn't. Now I just got a response from someone else saying I don't need the address and to literally write in my command prompt "Game Network Address" to run the traceroute,

And one last small detail, this is completely irrelevant. I'm having zero connection issues at all! There's a bug that prevents a game to start in MP t-hunt but people can connect to it and play the other modes just fine.

I only created the ticket because the other Ubisoft people in here said they had no record of the problem (even though they were provided several examples of people having this issue) and asked me to submit one.

Hello Diberville,

I've checked your ticket and can see it's still open, we'll be happy to continue there when you're next available to continue discussing this.

Please understand for such an issue that hasn't been widely reported, we do have certain steps to help isolate and rule out other causes for the issue and appreciate your assistance with this.

- Ubisoft Support

[Jagged | I LIKE HATS]

The Ubisoft helpdesk is run by literal AI lmao