greyed out voice chat please help

[Perch Perkins]

Hey everyone

About a month ago i was suddenly unable to use voice chat in game - it's greyed out but still sort of pulses when i use the voice chat push to talk button. No hardware changes, no bans on record, no settings changed. Just randomly f*cked and it impacts the game pretty heavily. My headset is the default audio device on my PC and all others are disabled.

Any suggestions would be very appreciated

[BlazedBob]

Typed out a paragraph full of help and it deleted lol..

Add me and i'll help ya get it working. If not just go off a guide like this on youtube. It will point ya in the right direction. Read comments to they normally are the savors better than the videos.

https://www.youtube.com/watch?v=At6CCCxXOXs

[Ubi Milky]

Hello Perch Perkins, thanks for getting in touch with us about your voice chat option being greyed out.

In addition to the video that was provided, I have a few steps to advise checking as these have been known to fix this issue with the option being unavailable >

- Are there any devices you have connected such as headsets with mics, or webcams that may also transmit like a mic, that the game could be using instead, for voice? If so can you try disconnecting these devices?

- Have you checked your mic threshold in the game's settings? Sometimes setting this too high will make the mic register, but no one will be able to hear you.

- Could you next try changing the display options in-game to run in borderless window and then full-screen mode to see if all display modes are affected, as strangely this can also have an impact on audio

- Next, make sure to change the option to run the games .exe file as an administrator >
https://www.ubisoft.com/help?article=000060505

- Please check you have the correct device selected in Windows > right-clicking the sound logo in your Taskbar > select Open Sound Settings > check your output and input settings

- Set your mic as the default device > https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/setting-a-default-audio-device-on-pc/000081207

- Check Windows own support article for common microphone problems with Windows 10 > https://support.microsoft.com/en-us/windows/fix-microphone-problems-5f230348-106d-bfa4-1db5-336f35576011

-Ubisoft Support

[Perch Perkins]

Originally posted by Ubi Milky:

Hello Perch Perkins, thanks for getting in touch with us about your voice chat option being greyed out.

In addition to the video that was provided, I have a few steps to advise checking as these have been known to fix this issue with the option being unavailable >

- Are there any devices you have connected such as headsets with mics, or webcams that may also transmit like a mic, that the game could be using instead, for voice? If so can you try disconnecting these devices?

- Have you checked your mic threshold in the game's settings? Sometimes setting this too high will make the mic register, but no one will be able to hear you.

- Could you next try changing the display options in-game to run in borderless window and then full-screen mode to see if all display modes are affected, as strangely this can also have an impact on audio

- Next, make sure to change the option to run the games .exe file as an administrator >
https://www.ubisoft.com/help?article=000060505

- Please check you have the correct device selected in Windows > right-clicking the sound logo in your Taskbar > select Open Sound Settings > check your output and input settings

- Set your mic as the default device > https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/setting-a-default-audio-device-on-pc/000081207

- Check Windows own support article for common microphone problems with Windows 10 > https://support.microsoft.com/en-us/windows/fix-microphone-problems-5f230348-106d-bfa4-1db5-336f35576011

-Ubisoft Support

Thanks for your reply - I've tried all of the following and lodged a support ticket on ubisoft rainbow six page. My voice settings in game are 35 threshold and 83 volume. I've tried everything I can find and still nothing. It's very confusing.

[Ubi Milky]

No worries Perch Perkins, thank you for making a support ticket with us.

If you haven't done so already, could you please send us your system files, as we will probably ask you for them at some point, in case we need to send your case to our Siege tech team to look into?

You should be able to attach them to your already open case. Here is a guide on how to create these system files in Windows >

Dxdiag file > https://ubi.li/msrxL
Msinfo file > https://ubi.li/lmiCE
Ubisoft Connect launcher logs > https://ubi.li/UK5Go

I hope we will be able o help you further with this issue and offer further tech steps you can check, or at least detect if this is a bug caused by the game,

-Ubisoft Support

[Perch Perkins]

Originally posted by Ubi Milky:

No worries Perch Perkins, thank you for making a support ticket with us.

If you haven't done so already, could you please send us your system files, as we will probably ask you for them at some point, in case we need to send your case to our Siege tech team to look into?

You should be able to attach them to your already open case. Here is a guide on how to create these system files in Windows >

Dxdiag file > https://ubi.li/msrxL
Msinfo file > https://ubi.li/lmiCE
Ubisoft Connect launcher logs > https://ubi.li/UK5Go

I hope we will be able o help you further with this issue and offer further tech steps you can check, or at least detect if this is a bug caused by the game,

-Ubisoft Support

Where exactly am I sending these files?

[Ubi-Orion]

Originally posted by Perch Perkins:

Originally posted by Ubi Milky:

No worries Perch Perkins, thank you for making a support ticket with us.

If you haven't done so already, could you please send us your system files, as we will probably ask you for them at some point, in case we need to send your case to our Siege tech team to look into?

You should be able to attach them to your already open case. Here is a guide on how to create these system files in Windows >

Dxdiag file > https://ubi.li/msrxL
Msinfo file > https://ubi.li/lmiCE
Ubisoft Connect launcher logs > https://ubi.li/UK5Go

I hope we will be able o help you further with this issue and offer further tech steps you can check, or at least detect if this is a bug caused by the game,

-Ubisoft Support

Where exactly am I sending these files?

You should be able to attach those to your support ticket. This article[support.ubi.com] explains how to do so if you're unsure.

Thanks!

- Ubisoft Support