Not receiving sms with verification code to add phone number on my account

[Hermy]

Had this problem for a week now, and would like to play ranked games too. Did someone find a fix for this? Tried multiple phone numbers.

[Ubi Milky]

Hello Hermysko, thanks for getting in contact with us. If you are having trouble setting up a phone number for 2FA, please get in touch with us privately via one of our support websites so we can check your account details, thank you >

Ubisoft Email/Live Chat - https://www.ubisoft.com/help/contact
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/

-Ubisoft Support

[Hermy]

Originally posted by Ubi Milky:

Hello Hermysko, thanks for getting in contact with us. If you are having trouble setting up a phone number for 2FA, please get in touch with us privately via one of our support websites so we can check your account details, thank you >

Ubisoft Email/Live Chat - https://www.ubisoft.com/help/contact
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/

-Ubisoft Support

Hello, I already did 6x times.

[✘ ********]

Update?

[Ubi_TheBerry]

Originally posted by ✘:

Update?

Hey ✘,

As noted above, if you're having issues adding a phone number, could you please open a case directly with us so we can investigate this further with you?

Thank you!

- Ubisoft Support

[Hermy]

Originally posted by Ubi_TheBerry:

Originally posted by ✘:

Update?

Hey ✘,

As noted above, if you're having issues adding a phone number, could you please open a case directly with us so we can investigate this further with you?

Thank you!

- Ubisoft Support

I had many cases and live chats and could not get any help.

[Ubi-WheelyDuck]

Originally posted by Hermysko:

Originally posted by Ubi_TheBerry:

Hey ✘,

As noted above, if you're having issues adding a phone number, could you please open a case directly with us so we can investigate this further with you?

Thank you!

- Ubisoft Support

I had many cases and live chats and could not get any help.

Hey there,

Thank you for your update.

I am afraid we cannot help with this via the forums and will need you to contact directly as Ubi_TheBerry advised.

Many thanks,

- Ubisoft Support

[SimplyTheBest]

I just had this same issue so I used my email for 2 step instead. However I noticed that in my general account information, I didnt have a phone number added to my account.

Maybe this is why it wouldnt send me the code to my phone in the 2 step? I tried again once adding my number to my account and it came through instantly.