alt tab bug in rainbow six siege

[ImNoLongerInPolitics]

when i alt + tab, i can't go back to game
it only shows a black screen and i have to restart the game

[UbiKarl]

Hey YO_USA, thanks for getting in touch and I am sorry to hear about this.

As it stands, this particular issue has been brought up a while back however it has been resolved since and black screen may appear for 3-5 seconds however should be fine afterwards.

if this is not the case for you, in order to try and resolve this, give the following steps[support.ubisoft.com] a go, starting of by verifying your game files first, and see whether issue persists.

Keep us updated!

- Ubisoft Support

[ImNoLongerInPolitics]

Hi dear Karl
and thanks for responding (i really appreciate it)

Originally posted by UbiKarl:

As it stands, this particular issue has been brought up a while back however it has been resolved since and black screen may appear for 3-5 seconds however should be fine afterwards.
- Ubisoft Support

i installed the game in the beginning of operation crimson heist and i had this problem since then.

and about the black screen, NO, when i tab out of the game and when i try to come back to it, it's only a black screen. i waited around 10 minutes and nothing happened.

one thing strange about this black screen is that my mouse cursor in this screen is in a high resolution (1920 * 1080), but in the game itself my res is low (1280 * 720)

Originally posted by UbiKarl:

starting of by verifying your game files first, and see whether issue persists.
- Ubisoft Support

i asked a few people about it about a month ago and they said the same, but it didn't work. same result even after verifying my game files

today i updated both my AMD and Intel graphic drivers, but it didn't help much

[76561198868205544]

Originally posted by YO_USA:

Hi dear Karl
and thanks for responding (i really appreciate it)

Originally posted by UbiKarl:

As it stands, this particular issue has been brought up a while back however it has been resolved since and black screen may appear for 3-5 seconds however should be fine afterwards.
- Ubisoft Support

i installed the game in the beginning of operation crimson heist and i had this problem since then.

and about the black screen, NO, when i tab out of the game and when i try to come back to it, it's only a black screen. i waited around 10 minutes and nothing happened.

one thing strange about this black screen is that my mouse cursor in this screen is in a high resolution (1920 * 1080), but in the game itself my res is low (1280 * 720)

Originally posted by UbiKarl:

starting of by verifying your game files first, and see whether issue persists.
- Ubisoft Support

i asked a few people about it about a month ago and they said the same, but it didn't work. same result even after verifying my game files

today i updated both my AMD and Intel graphic drivers, but it didn't help much

Thank you for getting back to us about this and letting us know what you have tried so far.

Are you running the game in full screen or borderless?

Have you tried uninstalling and re-installing the game?

- Ubisoft Support

[ImNoLongerInPolitics]

Originally posted by UbiViral:

Thank you for getting back to us about this and letting us know what you have tried so far.

Hi there dear Viral
and thanks <3

Originally posted by UbiViral:

Are you running the game in full screen or borderless?

I always use full screen mode, right now i tried borderless mode. but my game crashed, unfortunately i was unable to switch to the borderless.

But something interesting happened in my recent testings.

I launched my game game with "Vulcan" API, and i was able to alt+tab. but the problem was that my fps was so low using "Vulcan", literally unplayable

Originally posted by UbiViral:

Have you tried uninstalling and re-installing the game?

it's a little bit hard for me due to its large size(57 GB)

but if it is a problem that is going to get solved by reinstalling, there might be a way like clearing cash or something like that, that do the reinstall job.

but i will do the reinstalling and inform you guys with the result

thanks for the support

[76561198868205544]

Originally posted by YO_USA:

Originally posted by UbiViral:

Thank you for getting back to us about this and letting us know what you have tried so far.

Hi there dear Viral
and thanks <3

Originally posted by UbiViral:

Are you running the game in full screen or borderless?

I always use full screen mode, right now i tried borderless mode. but my game crashed, unfortunately i was unable to switch to the borderless.

But something interesting happened in my recent testings.

I launched my game game with "Vulcan" API, and i was able to alt+tab. but the problem was that my fps was so low using "Vulcan", literally unplayable

Originally posted by UbiViral:

Have you tried uninstalling and re-installing the game?

it's a little bit hard for me due to its large size(57 GB)

but if it is a problem that is going to get solved by reinstalling, there might be a way like clearing cash or something like that, that do the reinstall job.

but i will do the reinstalling and inform you guys with the result

thanks for the support

Thank you for getting back to us. Have you tried verifying your game files yet?

Restart your computer and launch Steam.
From a game's library page, select Manage > Properties.
Select the Local files tab and click the Verify integrity of game files... button.
Steam will verify the game's files - this process may take several minutes.

Let us know if this works please.

- Ubisoft Support

[ImNoLongerInPolitics]

Originally posted by UbiViral:

Restart your computer and launch Steam.
From a game's library page, select Manage > Properties.
Select the Local files tab and click the Verify integrity of game files... button.
Steam will verify the game's files - this process may take several minutes.

Let us know if this works please.

- Ubisoft Support

I have already stated that verifying game files did not work for me

and I'm only here to say that reinstalling the game didn't work as well
I'm still unable to alt+tab in Rainbow Six Siege

[Ubi-WheelyDuck]

Originally posted by YO_USA:

Originally posted by UbiViral:

Restart your computer and launch Steam.
From a game's library page, select Manage > Properties.
Select the Local files tab and click the Verify integrity of game files... button.
Steam will verify the game's files - this process may take several minutes.

Let us know if this works please.

- Ubisoft Support

I have already stated that verifying game files did not work for me

and I'm only here to say that reinstalling the game didn't work as well
I'm still unable to alt+tab in Rainbow Six Siege

Hey there,

Thank you for your update,

For troubleshooting purposes can I check whether you also crash when you press ALT + Enter? This will quickly switch between fullscreen and windowed.

Many thanks,

- Ubisoft Support

[ImNoLongerInPolitics]

Originally posted by Ubi-WheelyDuck:

For troubleshooting purposes can I check whether you also crash when you press ALT + Enter? This will quickly switch between fullscreen and windowed.

- Ubisoft Support

when I tab out of the game and try to go back to it, it's only a black screen
I tried ALT + Enter but nothing happened

when I'm on that specific black screen I hear no sound and no button shortcut works like ALT + F4, I have to close it manually from Task Manager

[Ubi Milky]

Hello again, YO_USA, thank you for getting back to us and thank you for your patience whilst we troubleshoot this with you,

As you have had this issue since the end of April, I believe we will be able to more efficiently troubleshoot this with you over a support case. You can make a new one here by signing in with your Ubisoft email and password -
https://support.ubisoft.com/en-gb/Cases/New

This will take you to a new case creation page with a text box where you can specify which game and platform you are playing, what the issue is you are experiencing and any troubleshooting steps you may have taken so far.

Next, please upload your system files to the case and select 'Submit My Case' and we can take it from there.

You can find instructions on how to create the system files we need, below -
DXDIAG - https://ubi.li/msrxL
MSINFO - https://ubi.li/lmiCE

Once you have submitted these files, please let us know the number of your case so we can check this for updates and pass on any information to our QA that they may need to look at. Thank you.

In the meantime I would suggest trying the following PC advanced troubleshooting steps, whilst we await your system files for a deeper investigation. We may need to report this to our QA team, but first we have to rule out if there are any programs or system anomalies causing this - https://support.ubisoft.com/en-GB/Article/000061047

Thank you friend.
-Ubisoft Support

[Lebleu]

Hey Yo_USA - I have the same problem - tried all the things Ubisoft support suggested, checked a bunch of reddit etc discussions and no help - still happening - did you get it resolved?
UBISoft - I've also started a ticket, sent my system files, tried everything you suggested but no dice - it worked fine until about 48hrs ago - all drivers updated, windows updated etc. Can't use windowed play mode - it looks awful and drops fps - currently playing on 144hz. There has to be a solution Help

[ImNoLongerInPolitics]

Originally posted by Lebleu:

hey Lebleu
unfortunately, I didn't find any solution for this bug
everytime that I want to play I double check everything before launching it, like Spotify teamspeak and etc

it seems like that ubisoft support is just a bunch social media manager who just replay to problems just by a pre made script

anyway ring me up if you find the solution

[Ubi_TheBerry]

Hey there guys,

Could you please both share your Case IDs so we can take a closer look?

We don't use any scripts here, but please understand we do have troubleshooting steps to try and ensure there are no potential local causes for us to be able to effectively investigate further.

Thank you.

- Ubisoft Support

[Xcaliver04]

hi Yo_USA are you still having this problem because I too am still having a hard time I tried everything but nothing works it only makes my screen turn black :(

[ImNoLongerInPolitics]

Originally posted by Xcaliver04:

No
But if by any chance you found the solution
Don't forget to share it with us

[Xcaliver04]

Originally posted by YO_USA:

Originally posted by Xcaliver04:

No :feelscry:
But if by any chance you found the solution
Don't forget to share it with us

will :D