Disconnected and Then Forced Into Abandon

[veeeeeee]

Recently I've had 2 ranked games where I disconnected from the game (seemingly alongside other people in the same game), and am unable to reconnect. After a few attempts, I am given the abandon sanctions. I don't believe this is an issue on my end since my internet connection is okay at that point (streaming, loading webpages is fine), and am questioning whether this is malicious activity from other players or just the server I was playing on.

[Fritou]

same the server broke and I got deserter 1 hour

[Veny]

Same thing during unrankeds... sometimes loading takes forever, then game kicks me out for long loading time. When i try to reconnect... server error. Nothing helps and when match ends, i get nice juicy ban as a reward.
So yea... very nice from Ubi... adding this thing after 5+ years of no such problems...

[Missilmani]

same thing here: random disconnects, unable to connect to ubisoft servers, unable to reconnect..

[Ubi_TheBerry]

Hey there guys,

I'm sorry to hear you've encountered connection issues.

Given the amount of games that occur, we wouldn't be able to pin the exact cause, however there was no major degradation noted on the 2nd.

Have you had any further encounters with this issue since? And if so, do you receive any particular error messages or codes when you disconnect / attempt to reconnect?

- Ubisoft Support

[Veny]

Today, while loading match my game froze, then i got disconnected for long loading and my game even crashed. Started it again, tried to reconnect... cannot connect to server
[4-0xFFF0BDC0].
What comes next is 30 minutes ban for sure, then i will try to play again and i bet everything will be fine like before this...

[Veny]

Aaaand... now again, loading, game crashes, cant reconnect due to same server error, ban incoming... good job, after 4 years i can finally uninstall :D

[76561198868205544]

Originally posted by Veny:

Aaaand... now again, loading, game crashes, cant reconnect due to same server error, ban incoming... good job, after 4 years i can finally uninstall :D

We are sorry to hear that you have experienced this issue again and it makes you want to uninstall. We really do want to help get this sorted with you.

I have checked and there was no outage 1 hour ago. Have you done any of the connectivity troubleshooting here: {LINK REMOVED}https://support.ubisoft.com/en-GB/Article/000078839

In particular, the Port Forwarding steps as they have been found to be the most helpful for these types of issues.

- Ubisoft Support

[Veny]

Well, i dont really think this is a server issue. It seems for some reason game wont allow me to return back to the team i "abandoned" (by being kicked out for long loading, or after crash while loading etc.).
I never had this issue while starting new match, only when trying to reconnect back to the one i was already in.

[veeeeeee]

I would say that this is unlikely to be a issue because of blocked ports, since we are connected and playing initially. After being disconnected, the server doesn't seem to let us reconnect, giving us an error and giving us the abandon penalties without much clarity as to the issue. For my cases, the match wasn't close to ending, so it does not make sense that the match could have ended before I rejoin.

[Veny]

Originally posted by ckule:

I would say that this is unlikely to be a issue because of blocked ports, since we are connected and playing initially. After being disconnected, the server doesn't seem to let us reconnect, giving us an error and giving us the abandon penalties without much clarity as to the issue. For my cases, the match wasn't close to ending, so it does not make sense that the match could have ended before I rejoin.

Are you certain about blocked ports? This issue i only have during initial reload, i can rejoin in later rounds with no problem.
If i was replaced and slot was already taken causing the error, it would actually make sense why i cant rejoin no matter what. Sadly i never play premade so i cant ask my teammates whether i was replaced or not :D

[Ubi_TheBerry]

Hey there guys,

Thank you for getting back to us

This issue has since been reported to the game team and is currently under investigation, we don't have any updates to share at the moment, however will update the forums as and when we hear more

Thank you for your understanding and sorry for any inconvenience caused

- Ubisoft Support

[LiNR]

Originally posted by Ubi_TheBerry:

Hey there guys,

Thank you for getting back to us

This issue has since been reported to the game team and is currently under investigation, we don't have any updates to share at the moment, however will update the forums as and when we hear more

Thank you for your understanding and sorry for any inconvenience caused

- Ubisoft Support

2024 and the problem still persists and bans me. Get your ♥♥♥♥ together, holy ♥♥♥♥, how does your company even survive with all these incompetent hires?

[HG]

Have the exact same issue this issue is a newer thing in recent years this never happened when i first started playing and has been happening more frequently as times gone on, your servers are ♥♥♥♥♥♥♥ ♥♥♥♥ or you people dont know how to develop a game properly and fix the issues, its a rampant thing and doesnt stop, connected to the match initially just fine but then long loading screen and i get booted your servers are ♥♥♥♥♥♥♥ awful

[HG]

And yay another ban because you ♥♥♥♥♥♥♥ inbreds don't know how to run your own ♥♥♥♥♥♥♥ game ridiculous man unbelievably ♥♥♥♥♥♥♥ ridiculous

[superjawsh]

I am also having this exact error. It worked perfectly fine in quick match. sometimes happens. But not as much as ranked. Year 9, same ol ♥♥♥♥