Chat problem

[tokay]

I can't chat during operators choosing screen.

[Ubi_TheBerry]

Originally posted by tokay:

I can't chat during operators choosing screen.

Hello there tokay,

Thank you for reaching out to us.

Are you unable to use Voice Chat, Text Chat, or both?

And have you yet tried verifying the game's files[ubi.li]?

Thank you!

- Ubisoft Support

[tokay]

Originally posted by Ubi_TheBerry:

Originally posted by tokay:

I can't chat during operators choosing screen.

Hello there tokay,

Thank you for reaching out to us.

Are you unable to use Voice Chat, Text Chat, or both?

And have you yet tried verifying the game's files[ubi.li]?

Thank you!

- Ubisoft Support

I will test it out and reply. Just to note that sometimes I can type and sometimes I can't.

[tokay]

Originally posted by Ubi_TheBerry:

Originally posted by tokay:

I can't chat during operators choosing screen.

Hello there tokay,

Thank you for reaching out to us.

Are you unable to use Voice Chat, Text Chat, or both?

And have you yet tried verifying the game's files[ubi.li]?

Thank you!

- Ubisoft Support

Just text chat doesn't work "sometimes"

[Marioo]

Originally posted by tokay:

Originally posted by Ubi_TheBerry:

Hello there tokay,

Thank you for reaching out to us.

Are you unable to use Voice Chat, Text Chat, or both?

And have you yet tried verifying the game's files[ubi.li]?

Thank you!

- Ubisoft Support

Just text chat doesn't work "sometimes"

Yeah, it's a bug with the game where suddenly (or when you alt-tab) the input gets disabled (happens in the menu too). You'll need to alt-tab again to enable input again.

[tokay]

Originally posted by Marioo:

Originally posted by tokay:

Just text chat doesn't work "sometimes"

Yeah, it's a bug with the game where suddenly (or when you alt-tab) the input gets disabled (happens in the menu too). You'll need to alt-tab again to enable input again.

Ok thanks, I really didn't know.

[Marioo]

Originally posted by tokay:

Originally posted by Marioo:

Yeah, it's a bug with the game where suddenly (or when you alt-tab) the input gets disabled (happens in the menu too). You'll need to alt-tab again to enable input again.

Ok thanks, I really didn't know.

No problem :)
When you get this issue try opening the leaderboard and see if that works. If not, then it's the issue with the input and Ubisoft it's pretending that it's an issue on your end because they don't care about fixing bugs reported by the community.

[Ubi-Thrupney]

Thank you for sharing that workaround, Marioo - we really appreciate it

For both Marioo and Tokay, I'm having trouble finding this issue reported in our system, so I'd like to investigate further. Can you answer the questions below for me?

• Does there seem to be any pattern as to when the text chat input gets disabled?
• How often does this happen, and
• Does it seem to happen regardless of what you have the input keybound to?
• If this has been happening for a while, do you happen to know of any videos showing this behaviour, or anywhere else it has been reported?

Thanks for your help with this. Once I've got a bit more information, I'll be able to look into this further.

- Ubisoft Support

[Marioo]

Originally posted by Ubi-Thrupney:

Thank you for sharing that workaround, Marioo - we really appreciate it

For both Marioo and Tokay, I'm having trouble finding this issue reported in our system, so I'd like to investigate further. Can you answer the questions below for me?

• Does there seem to be any pattern as to when the text chat input gets disabled?
• How often does this happen, and
• Does it seem to happen regardless of what you have the input keybound to?
• If this has been happening for a while, do you happen to know of any videos showing this behaviour, or anywhere else it has been reported?

Thanks for your help with this. Once I've got a bit more information, I'll be able to look into this further.

- Ubisoft Support

Hello,
not only the chat input gets disabled, but every input actually gets disabled (not in-game but only UI related stuff, like going back in the menu with ESC, opening the leaderboard and text chat)
It happens quite a lot, and the only workaround is to alt-tab. I don't have any video but if needed I can create a report on R6Fix :)
Thanks

[Marioo]

And I can provide a video if needed :)

[Ubi-Thrupney]

Sure, that'd be great. If you could link me it once you've done so, that'd be most useful. As you'll know, issues reported on R6Fix are looked into in the same manner as those we report internally, but I'd still like to double-check that it's getting looked at.

- Ubisoft Support

[Marioo]

Originally posted by Ubi-Thrupney:

Sure, that'd be great. If you could link me it once you've done so, that'd be most useful. As you'll know, issues reported on R6Fix are looked into in the same manner as those we report internally, but I'd still like to double-check that it's getting looked at.

- Ubisoft Support

Alright, will do tomorrow :)
btw, is there any update related to the cursor bug and this one?: https://r6fix.ubi.com/live-server/LIVE-33158-You_can_interact_with_the_game_with_Ubisoft_Connect_overlay_opened/

[Marioo]

Because the R6Fix one is only "Confirmed" and not "Acknowleged" so I believe it hasn't been seen by Ubi (?)

[Marioo]

Yup, as I thought they don't care about replying at all. I hope your team finds the issue by themself and I hope it gets fixed in the next update.

[Marioo]

Why should I care about this game if Ubisoft doesn't care about the community lmao

[UbiKarl]

Hey Mario, thanks for getting back to us there and apologies about the delayed response from our team.

1. In relation to the Ubisoft Connect overlay issue where you're able to also interact in-game, I can confirm that this has now been forwarded to our development team for further review.
2. As far as cursor bug goes, would you be able to provide us a little more context about it and we will take a closer look at it
3. For the chat issue you've brought up, if you do still have the link for it, let us know!

- Ubisoft Support