Verification of ownership

[bonbon]

So i unbound my uplay account to steam then bound it again to fix an issue and now my ubisoft games wont play due to this error that says that there was a error in authenticating the ownership of the game. Aaaand now im stuck with not being able to play r6.

[C]

Did u solve?

[Thiesieboii]

authenication of ownership

every time when i start rainbow it says that there is a problem with authenarising of the ownership of the product. i re-installed rainbow and the problem kept coming. What can i do about it?

[bonbon]

yep i talked to customer service and got it solved hehe

[UbiYubble]

Have you tried verifying the game's files yet? It's something you can do on Steam and Uplay, so it doesn't matter where you purchased the game from.

[SHMUK]

I BOUGHT THE GAME AND ITS SAYING I DONT OWN IT WTFFF

i bought the game and when i load it it loads up ubisoft and when i signed in it says i dont own the game HELP

[Nescafe gold]

failed to authenticate ownership of R6

hello, im trying to connect to R6 on a new account but sadly it says that it failed to authenticate my ownership of R6 am i suppose to buy R6 on my new uplay account or buy R6 on my steam account again? Any help is accepted

[Fxzkk]

help me

when i try to load up my siege it says i do not own it somone plz help me

[Ubi Milky]

Hi there rileylowbridge937,

Can you tell me if you see a message such as - "There was a problem authenticating the ownership of this product."

This usually means the game is connected to either the wrong Steam account or the wrong Ubisoft account.

In order to help you find the correct one, you would need to get in touch with us through our support channels as we are unable to ask you personal identifiable information over the forums.

Please gather as much of the following information as possible as this will make it easier to locate your account -

Ubisoft username
Ubisoft email address or previous emails you may have used
Game you are trying to access
Any linked accounts such as PSN / Gamertags / Steam ID code / Epic ID code

We will do our best to locate your correct account where you activated the game.
You can contact us through our support website or through private messaging, via the following links -

Ubisoft Support Website - https://support.ubisoft.com/en-gb/Cases/New
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/

-Ubisoft Support

[Ubi Milky]

Hello solstice, sorry for the delayed reply.

When you see the message -
"There was a problem authenticating the ownership of this product."

This usually means the game is connected to either the wrong Steam account or the wrong Ubisoft account.

In order to help you find the correct one, you would need to get in touch with us through our support channels as we are unable to ask you personal identifiable information over the forums.

Please gather as much of the following information as possible as this will make it easier to locate your account -

Ubisoft username
Ubisoft email address or previous emails you may have used
Game you are trying to access
Any linked accounts such as PSN / Gamertags / Steam ID code / Epic ID code

We will do our best to locate your correct account where you activated the game.
You can contact us through our support website or through private messaging, via the following links -

Ubisoft Support Website - https://support.ubisoft.com/en-gb/Cases/New
Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/

-Ubisoft Support

[SM1L3y]

"There was a problem authenticating the ownership of this product." r6

does any1 know how to fix this? i recently reinstalled r6 i luanched it logged into uplay or whatever but it wont let me play it says "There was a problem authenticating the ownership of this product." ive tried a few things but no luck does any1 have a fix it would be much aprecciated ty. soz for my spelling

[SM1L3y]

i got the same problem bro wtf so im not the only 1

[Ubi-Orion]

Publicado originalmente por goblinn:

does any1 know how to fix this? i recently reinstalled r6 i luanched it logged into uplay or whatever but it wont let me play it says "There was a problem authenticating the ownership of this product." ive tried a few things but no luck does any1 have a fix it would be much aprecciated ty. soz for my spelling

Hey there.

This error you're seeing is usually because you're launching the game whilst signed in to Ubisoft account where the game hasn't been activated.

Are you aware of any other Ubisoft accounts you own? If so I would recommend signing in on those and trying again. When you're on the correct account you will no longer see this error.

If you're not sure of any other accounts you have please reach out to us via a support case. You can reach us either through the support website[support.ubi.com] by opening a live chat session or alternatively through our social media accounts on Facebook[en-gb.facebook.com] and Twitter and they will be able to create a support case for you.


Thanks.

- Ubisoft Support

[Ubi-Orion]

Hey folks.

This error you're seeing is usually because you're launching the game whilst signed in to Ubisoft account where the game hasn't been activated.

Are you aware of any other Ubisoft accounts you own? If so I would recommend signing in on those and trying again. When you're on the correct account you will no longer see this error.

If you're not sure of any other accounts you have please reach out to us via a support case. You can reach us either through the support website[support.ubi.com] by opening a live chat session or alternatively through our social media accounts on Facebook[en-gb.facebook.com] and Twitter and they will be able to create a support case for you.

Thanks.

- Ubisoft Support

[SM1L3y]

this is the same acc i played on a couple mounths ago im not rly aware of any others i own the via steam and have my uplayacc

[SM1L3y]

Publicado originalmente por Ubi-Orion:

Publicado originalmente por goblinn:

does any1 know how to fix this? i recently reinstalled r6 i luanched it logged into uplay or whatever but it wont let me play it says "There was a problem authenticating the ownership of this product." ive tried a few things but no luck does any1 have a fix it would be much aprecciated ty. soz for my spelling

Hey there.

This error you're seeing is usually because you're launching the game whilst signed in to Ubisoft account where the game hasn't been activated.

Are you aware of any other Ubisoft accounts you own? If so I would recommend signing in on those and trying again. When you're on the correct account you will no longer see this error.

If you're not sure of any other accounts you have please reach out to us via a support case. You can reach us either through the support website[support.ubi.com] by opening a live chat session or alternatively through our social media accounts on Facebook[en-gb.facebook.com] and Twitter and they will be able to create a support case for you.


Thanks.

- Ubisoft Support

its a little tbh as that was the same acc i was using