Exiting Ranked Queue - Stuck in Reconnecting to non-existent match

[Reon]

I recently attempted to start up a ranked match and gave up after 6 minutes of searching. However, as soon as I leave the queue, I'm being informed that I need to reconnect to the match. However, after 3 separate attempts at reconnecting for 10 minutes straight, I've come to the conclusion that this is not true. The match never started and I'm being penalized for "leaving" a match that never started.

What are my options here?

[Ubi-Thrupney]

That sounds very unusual indeed, Reon - I don't think such an issue has been reported previously. I understand you've left the queue, but the game keeps trying to get you to rejoin a ranked game that you hadn't connected to. I'd certainly like to investigate this further.

Does the error persist even after the game, and your system, has been restarted?
If so, can you also try resetting your network hardware for me? You'll find this step on our connectivity guide[www.ubisoft.com]

If it still happens, can you get in touch with our support agents directly, so we can take a closer look at your account? Any of the links below will be just fine.

Facebook PM[ubi.li]
Twitter DM[ubi.li]
Ubisoft Support's help website[www.ubisoft.com]

Let me know if I can clarify any of these steps.

- Ubisoft Support

[Reon]

Oh, I can reply now.
It eventually stopped after around 1.5 to 2ish hours of cumulative attempting to reconnect. In the end, I didn't lose any points or anything, so nothing was lost other than time. But just felt like I got jipped because I essentially wasn't allowed to play. I'm assuming it's something along the lines of getting into a match as soon as I click the button to leave queue or something unlucky like that, but I don't have much I can really provide.

Sat in queue for a good 6.5ish minutes, gave up and unqueued. Immediately following, I got the popup to reconnect and struggled with that for some time. Googled some potential similarities, tried the restarting one, but the other fixes seemed to revolve around clearing your cache or something that fixed it for a couple people, but ultimately it seems just waiting out like something of an invisible game timer is the solution. Hopefully that doesn't count me as abandoning a match.

[76561198868205544]

Originally posted by Reon:

Oh, I can reply now.
It eventually stopped after around 1.5 to 2ish hours of cumulative attempting to reconnect. In the end, I didn't lose any points or anything, so nothing was lost other than time. But just felt like I got jipped because I essentially wasn't allowed to play. I'm assuming it's something along the lines of getting into a match as soon as I click the button to leave queue or something unlucky like that, but I don't have much I can really provide.

Sat in queue for a good 6.5ish minutes, gave up and unqueued. Immediately following, I got the popup to reconnect and struggled with that for some time. Googled some potential similarities, tried the restarting one, but the other fixes seemed to revolve around clearing your cache or something that fixed it for a couple people, but ultimately it seems just waiting out like something of an invisible game timer is the solution. Hopefully that doesn't count me as abandoning a match.

Thank you for getting back to us and thank you for this information. Apologies for any inconvenience that this issue has caused you.

We will pass this information on to the game team.

Thank you.

- Ubisoft Support

[Weasyls]

I have the same problem right now it just tries to reconnect

[Ubi_TheBerry]

Originally posted by Pe p si te n ke d y:

I have the same problem right now it just tries to reconnect

Hello Pe p si te n ke d y,

I'm sorry to see you've also had issues.

Just to confirm, have you also already given all of the steps suggested above a try to ensure you're running with the best possible connection?

Thank you!

- Ubisoft Support

[Weasyls]

yes I had no problem with connection some time later it fixed by itself

[Ubi_TheBerry]

Originally posted by Pe p si te n ke d y:

yes I had no problem with connection some time later it fixed by itself

Thanks for letting us know Pe p si te n ke d y, glad to hear it's working for now.

If you have any other issues or questions, please let us know!

- Ubisoft Support

[SeNtiX]

i have the same issue

[GodfatherPlunger]

same here, me an my friend. left queue => penalty or connect to none existent game

[JLion156]

I have a solution if this happens again. Stop reconnecting, enter a quick match and leave it. When you come back to the lobby, there is no longer an option to reconnect and you can instead queue up again!

[76561198868149032]

Hey JLion156

Thanks for providing a tip that may help people. If anyone is still encountering this, please create a new thread to avoid necroing an older one.

- Ubisoft Support