Where to report player?

[google.com/FireredPlays]

I encountered two toxic player today. Normally I would ignore and enjoy the game. Sometime I will use the report button. But the encounter today is out of the norm.

I tried to report via https://support.ubisoft.com/en-GB/Cases/New and filled in the description and everything.

However, the submit button does not work due to ... ... COVID-19 as stated on the website (???). I understand that no one is available to "live chat" with me. Can't I at least submit a report?

Shouldn't live chat be disabled instead of "Submit My Case" button if it is covid-19 measure?

[Ubi_TheBerry]

Hello there,

Chat and / or Email tickets have been temporarily disabled for some territories given the current situation.

You can report players in-game or by contacting us directly through Facebook[ubi.li] and Twitter[ubi.li] and we can pass this on to the team.

Thank you

- Ubisoft Support

[google.com/FireredPlays]

Originally posted by Ubi_TheBerry:

Hello there,

Chat and / or Email tickets have been temporarily disabled for some territories given the current situation.

You can report players in-game or by contacting us directly through Facebook[ubi.li] and Twitter[ubi.li] and we can pass this on to the team.

Thank you

- Ubisoft Support

Is there anyway I could contact privately - like Email? I do not use Facebook or Twitter.

I do not have enough time to report in-game. I do have video evidence.

Edit: Can't Chat/Email tickets be transferred to another active department? Note: All the hates, if any, is going toward the company policy and management and not you, the moderator of this forums.

[Ubi_TheBerry]

Originally posted by inTech:

Originally posted by Ubi_TheBerry:

Hello there,

Chat and / or Email tickets have been temporarily disabled for some territories given the current situation.

You can report players in-game or by contacting us directly through Facebook[ubi.li] and Twitter[ubi.li] and we can pass this on to the team.

Thank you

- Ubisoft Support

Is there anyway I could contact privately - like Email? I do not use Facebook or Twitter.

I do not have enough time to report in-game. I do have video evidence.

Edit: Can't Chat/Email tickets be transferred to another active department? Note: All the hates, if any, is going toward the company policy and management and not you, the moderator of this forums.

Hey there,

Unfortunately not, we don't have a direct email, only via the creation of a ticket on the Support Site, nor can we take the report via Forums as we prefer to avoid public naming and shaming regardless of the offense.

Sorry for any inconvenience

- Ubisoft Support

[google.com/FireredPlays]

Originally posted by Ubi_TheBerry:

Originally posted by inTech:

Is there anyway I could contact privately - like Email? I do not use Facebook or Twitter.

I do not have enough time to report in-game. I do have video evidence.

Edit: Can't Chat/Email tickets be transferred to another active department? Note: All the hates, if any, is going toward the company policy and management and not you, the moderator of this forums.

Hey there,

Unfortunately not, we don't have a direct email, only via the creation of a ticket on the Support Site, nor can we take the report via Forums as we prefer to avoid public naming and shaming regardless of the offense.

Sorry for any inconvenience

- Ubisoft Support

Yes. As understood from my previous reply, how can I create a support ticket (when it is closed due to COVID-19)? I too do not want to public name/shame people. Thus, I haven't posted the evidences anywhere.