Keep being randomly disconnected from matches

[3borg]

For no reason at the end of a round, there's like a 1/4 chance I'll just be randomly disconnected and have no way to join back. This has only started happening today and idk why.

[Badger]

I'm experiencing the same issue, it looks like this: https://streamable.com/g6wz0e, the game just boot me to the main menu for no reason and without any warning/error.
I haven't found any fix yet, have you?

[UbiKarl]

Hey guys,

Thanks for reaching out and bringing this up.

I have watched video footage, and can see what you're referring to Badger, although I'm not sure if this is the exact same issue Kuqih is having.

Either way, I would like to double-check a few things:

1. Are you using any VPN at the time? If so, did you try deactivating it to see if issue persists?
2. Are you able to return to the game?
3. Since when did you notice this started happening?
4. How frequently does this happen? I can see you noticed that there's 1/4 change to be randomly disconnected at the end of each round, which tells me that this basically happens every game, is that right?

Let us know!

- Ubisoft Support

[Badger]

引用自 UbiKarl：

Hey guys,

Thanks for reaching out and bringing this up.

I have watched video footage, and can see what you're referring to Badger, although I'm not sure if this is the exact same issue Kuqih is having.

Either way, I would like to double-check a few things:

1. Are you using any VPN at the time? If so, did you try deactivating it to see if issue persists?
2. Are you able to return to the game?
3. Since when did you notice this started happening?
4. How frequently does this happen? I can see you noticed that there's 1/4 change to be randomly disconnected at the end of each round, which tells me that this basically happens every game, is that right?

Let us know!

- Ubisoft Support

1. No, I'm wasn't using any VPN and I don't even have a VPN installed on my PC.
2. It was on quick play so I can't rejoin, but it happened in Unranked and the game kept booting me out of the game after each round final kill cam.
3. Operation Steel Waves, it happened like once every 10 game so I really didn't give it much thought, but since the start of this season, specifically the 2nd week, it started happening a lot, like I can barely play a game without the game booting me at some point.

So far I tried:
1. Verifying game files.
2. Disabling my firewall entirely.
3. Flushing my DNS multiple times (more than 10 times before each session).
4. Re-installing Uplay.
5. Making sure Uplay, Steam & the Rainbow.exe are run with admin privileges.
6. Disabling all overlays (Uplay, Steam and Nvidia's shadow play).
7. Running the game on both Vulkan and DX.

Nothing seem to work honestly,

[3borg]

引用自 UbiKarl：

Hey guys,

Thanks for reaching out and bringing this up.

I have watched video footage, and can see what you're referring to Badger, although I'm not sure if this is the exact same issue Kuqih is having.

Either way, I would like to double-check a few things:

1. Are you using any VPN at the time? If so, did you try deactivating it to see if issue persists?
2. Are you able to return to the game?
3. Since when did you notice this started happening?
4. How frequently does this happen? I can see you noticed that there's 1/4 change to be randomly disconnected at the end of each round, which tells me that this basically happens every game, is that right?

Let us know!

- Ubisoft Support

The EXACT same problem. I've tried on a fresh install of Win10 on one of my test PCs and it still does it. Seems to be network related. Mine is configured to be UPNP so I'm rather stumped.

[AEK_Enjoyer]

Me and a friend of mine faced this same bug today in both ranked and unranked, no error nothing just randomly kicked to main menu as if we have clicked the "quit to main menu" option. Though we were able to connect back instantly, mainly happens in between the end of a round and the beginning of the operator selection phase.

[3borg]

引用自 NeonZ：

Me and a friend of mine faced this same bug today in both ranked and unranked, no error nothing just randomly kicked to main menu as if we have clicked the "quit to main menu" option. Though we were able to connect back instantly, mainly happens in between the end of a round and the beginning of the operator selection phase.

Glad to see I'm not alone in this. It was as if I'd been kicked from the lobby with no notification.