Unable to purchase r6 credits

[Petrică]

I can't buy r6 credits, already opened a ticket for that(on ubi support), and my case got escalated. I had the same problem in march, it didn't got solved, i have waited like 3 weeks and then tried to make a purchase, and still nothing, Some weeks ago i was able to purchase 1200 r6 credits, and then today i attempted to buy 600 credits and got the same error. (i have to mention that i am using the in game shop that redirects you on steam page) I click proceed to steam and the uplay says an error has occured, try again later, it doesn't even open the steam overlay, and i can't buy them trough a different payment method bcs i have some money in my wallet and i want to use them. Any toughs on this guys? (sorry for my bad english tho)

[Ubi-Litten]

Thanks for getting in contact, if you are having issues with making in-game purchases on your Steam version of the game, please follow the steps below :

- Go to Steam > Settings > In-Game tab.
- Make sure "Enable Steam Overlay while in-game" is ticked.
- Go to your Steam Library.
- Right click on the game and select Properties.
- In the General tab, make sure "Enable Steam Overlay while in-game" is ticked.

You may also need to clear your browser cache in Steam. To do this:
- Navigate to Steam > Settings
- In the Settings Menu find "Web Browser"
- "Delete browser cache" > OK

If you still encounter issues after trying these steps, you can create a support ticket here.[support.ubi.com]

You can also contact us via our social media accounts on Twitter or Facebook[www.facebook.com]

In the meantime, if you have any further questions or are having any difficulty contacting us using one of the above methods, please feel free to let us know and we will attempt to assist further.

- Ubisoft Support

[Petrică]

I did everything u said, nothing worked. I already have a case that has been escalated..

[76561198412668683]

Can you provide us with your case number, so we can take a look into this, Petrică?

- Ubisoft Support

[Petrică]

I just managed to purchase r6 credits. All i did was to disable my pop-up blocker from chrome and my windows defender and it worked, idk how but it worked. Maybe this is a fix or something

[Petrică]

11388804 here u go

[Petrică]

Again, i tried like 2 minutes ago, nothing worked, even if i disabled my pop-up blocker and the windows defender..

[76561198412668683]

Thanks for getting back to me.

I will forward your case on to the team for investigation.

- Ubisoft Support

[♥♥♥♥♥♥♥]

i have the somewhat the same problem, when i try to purchase any bundle of r6 credits, i click the 2 boxes and the big steam picture and click buy, then it says "redirecting" and then the buy window just closes and nothing happens

[Gojo]

Originally posted by Det sku mig peter:

i have the somewhat the same problem, when i try to purchase any bundle of r6 credits, i click the 2 boxes and the big steam picture and click buy, then it says "redirecting" and then the buy window just closes and nothing happens

did you manage to fix it ?

[M1l0oooo]

Anyone find a fix ?

[Wolf Dilly]

Originally posted by User-56Hn9WTH9U4N9q:

i have the somewhat the same problem, when i try to purchase any bundle of r6 credits, i click the 2 boxes and the big steam picture and click buy, then it says "redirecting" and then the buy window just closes and nothing happens

Having this same issue right now since the new season just dropped and i cant buy the battle pass.

[UrMomsDad]

Originally posted by Wolf Dilly:

Originally posted by User-56Hn9WTH9U4N9q:

i have the somewhat the same problem, when i try to purchase any bundle of r6 credits, i click the 2 boxes and the big steam picture and click buy, then it says "redirecting" and then the buy window just closes and nothing happens

Having this same issue right now since the new season just dropped and i cant buy the battle pass.

Same here!!!!

[E girl m3l0dy (check acct)]

same unfortunately

[Ubi-Keo]

I'm sorry to hear that you have experienced an issue making a purchase. If this is still an issue then please create a support case and we will look into this further for you:

https://ubi.li/e1rUR

- Ubisoft Support