Tom Clancy's Rainbow Six Siege

Tom Clancy's Rainbow Six Siege

Bob Ross Mar 8, 2019 @ 7:02pm
"Error at Hooking API"LoadStringA"
Is anyone else getting this after the new update? I launch the game and it comes up with this menu (Link Below). Does anyone have a fix?

https://gyazo.com/2edeb71fd07cae477e948d35f476ac7f
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Showing 1-12 of 12 comments
UbiKarl  [developer] Mar 8, 2019 @ 7:22pm 
Hey Bobross! :)

Thank you for contacting us. Can you try the following troubleshooting steps[support.ubi.com] (verifying game files in particular) and see whether you're able to launch the game.

If you do have no luck however, can you please visit our support website[support.ubi.com] and submit a ticket/case by logging in and selecting 'Contact Customer Support'. Additionally, if you could add your system files[support.ubi.com] to your ticket/case, this will then allow us to have a further look to see what may be causing this to occur.

When that is done, let us know your ticket/case number and we will pass it to our technical team.

- Ubisoft Support
Last edited by UbiKarl; Mar 8, 2019 @ 7:23pm
Bob Ross Mar 8, 2019 @ 7:48pm 
Originally posted by UbiKarl:
Hey Bobross! :)

Thank you for contacting us. Can you try the following troubleshooting steps[support.ubi.com] (verifying game files in particular) and see whether you're able to launch the game.

If you do have no luck however, can you please visit our support website[support.ubi.com] and submit a ticket/case by logging in and selecting 'Contact Customer Support'. Additionally, if you could add your system files[support.ubi.com] to your ticket/case, this will then allow us to have a further look to see what may be causing this to occur.

When that is done, let us know your ticket/case number and we will pass it to our technical team.

- Ubisoft Support
Hey! Thanks for the response. Unfortunately verifying my game files didn't work. I have submitted a ticket at REFERENCE NUMBER 08238007.
UbiKarl  [developer] Mar 8, 2019 @ 8:37pm 
Originally posted by Bobross:
Originally posted by UbiKarl:
Hey Bobross! :)

Thank you for contacting us. Can you try the following troubleshooting steps[support.ubi.com] (verifying game files in particular) and see whether you're able to launch the game.

If you do have no luck however, can you please visit our support website[support.ubi.com] and submit a ticket/case by logging in and selecting 'Contact Customer Support'. Additionally, if you could add your system files[support.ubi.com] to your ticket/case, this will then allow us to have a further look to see what may be causing this to occur.

When that is done, let us know your ticket/case number and we will pass it to our technical team.

- Ubisoft Support
Hey! Thanks for the response. Unfortunately verifying my game files didn't work. I have submitted a ticket at REFERENCE NUMBER 08238007.
Ahh, that's a shame! I checked it and can see that you provided everything as requested and your case has been forwarded.

You can either check the ticket/case itself for any updates or alternatively, when there will be any correspondence, you will receive email accordingly, which some may find more convenient.

Also, if you can make sure you have all of the rest of the troubleshooting steps completed in the FAQ I sent earlier to see if problem persists.

Hopefully we will be able to have it resolved sooner than later! :)

- Ubisoft Support
Last edited by UbiKarl; Mar 8, 2019 @ 8:38pm
Bob Ross Mar 9, 2019 @ 3:50am 
Originally posted by UbiKarl:
Originally posted by Bobross:
Hey! Thanks for the response. Unfortunately verifying my game files didn't work. I have submitted a ticket at REFERENCE NUMBER 08238007.
Ahh, that's a shame! I checked it and can see that you provided everything as requested and your case has been forwarded.

You can either check the ticket/case itself for any updates or alternatively, when there will be any correspondence, you will receive email accordingly, which some may find more convenient.

Also, if you can make sure you have all of the rest of the troubleshooting steps completed in the FAQ I sent earlier to see if problem persists.

Hopefully we will be able to have it resolved sooner than later! :)

- Ubisoft Support
Hey Karl. The ticket was responded to and the matter was fixed!

For people that have problems with this in the future; Update your Drivers. If that doesn't work like it did with me, restart your computer -> re-validate your games files whilst uninstalling BattleEye and it should work. Thank you for the help!
Thanks for getting back in touch and sharing what fixed the issue for you :)

- Ubisoft Support
Awesomesauce Jul 28, 2020 @ 8:45am 
Originally posted by Bob Ross:
Originally posted by UbiKarl:
Ahh, that's a shame! I checked it and can see that you provided everything as requested and your case has been forwarded.

You can either check the ticket/case itself for any updates or alternatively, when there will be any correspondence, you will receive email accordingly, which some may find more convenient.

Also, if you can make sure you have all of the rest of the troubleshooting steps completed in the FAQ I sent earlier to see if problem persists.

Hopefully we will be able to have it resolved sooner than later! :)

- Ubisoft Support
Hey Karl. The ticket was responded to and the matter was fixed!

For people that have problems with this in the future; Update your Drivers. If that doesn't work like it did with me, restart your computer -> re-validate your games files whilst uninstalling BattleEye and it should work. Thank you for the help!

Restarting and re-validating fixed the issue for me as well. Thank you very much!
Ubi-Orion  [developer] Jul 28, 2020 @ 9:13am 
Originally posted by Awesomesauce:
Originally posted by Bob Ross:
Hey Karl. The ticket was responded to and the matter was fixed!

For people that have problems with this in the future; Update your Drivers. If that doesn't work like it did with me, restart your computer -> re-validate your games files whilst uninstalling BattleEye and it should work. Thank you for the help!

Restarting and re-validating fixed the issue for me as well. Thank you very much!

Perfect! Glad to hear it's sorted out for you :)

- Ubisoft Support
KOKO <3 Apr 17, 2022 @ 6:02pm 
Originally posted by UbiKarl:
Hey Bobross! :)

Thank you for contacting us. Can you try the following troubleshooting steps[support.ubi.com] (verifying game files in particular) and see whether you're able to launch the game.

If you do have no luck however, can you please visit our support website[support.ubi.com] and submit a ticket/case by logging in and selecting 'Contact Customer Support'. Additionally, if you could add your system files[support.ubi.com] to your ticket/case, this will then allow us to have a further look to see what may be causing this to occur.

When that is done, let us know your ticket/case number and we will pass it to our technical team.

- Ubisoft Support
hello i ve been having the same problems, Ive tried everything in the FAQs and things listed here but it keeps saying error hooking up api.
76561199187542534 Apr 18, 2022 @ 7:48am 
Hi $PLiT!

We're sorry to hear you're still seeing this issue with this error message.

As this guide has not resolved the issue for you, we will need to take a closer look at your system files to offer some more tailored troubleshooting. Could you please create a {LINK REMOVED} and {LINK REMOVED}?

Would you be able to provide the full error message you're seeing, or if possible, a screenshot of the error, when creating the case? If you could include a brief description of your issue as well as the steps you've already tried, it would be much appreciated.

Many thanks.

- Ubisoft Support
j0yful Mar 31, 2023 @ 9:03pm 
I been tryna fix this thing for like 2 years, this is like the 6th time i redownload the game to try to fix it again lol :steamsad::steamsad::steamsad::steamsad:
Ubi_TheBerry  [developer] Apr 10, 2023 @ 9:35am 
Originally posted by j0yful:
I been tryna fix this thing for like 2 years, this is like the 6th time i redownload the game to try to fix it again lol :steamsad::steamsad::steamsad::steamsad:

Hey j0yful,

Sorry to see you're having issues.

Have you given any of the above suggestions a try?

- Ubisoft Support
For future reference with updates on Siege, Verify files and then restart your PC. If not just contact support and try to fix it.
Last edited by MERRY_CRYSIS; Apr 15 @ 8:25am
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