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Thank you for contacting us. Can you try the following troubleshooting steps[support.ubi.com] (verifying game files in particular) and see whether you're able to launch the game.
If you do have no luck however, can you please visit our support website[support.ubi.com] and submit a ticket/case by logging in and selecting 'Contact Customer Support'. Additionally, if you could add your system files[support.ubi.com] to your ticket/case, this will then allow us to have a further look to see what may be causing this to occur.
When that is done, let us know your ticket/case number and we will pass it to our technical team.
- Ubisoft Support
You can either check the ticket/case itself for any updates or alternatively, when there will be any correspondence, you will receive email accordingly, which some may find more convenient.
Also, if you can make sure you have all of the rest of the troubleshooting steps completed in the FAQ I sent earlier to see if problem persists.
Hopefully we will be able to have it resolved sooner than later! :)
- Ubisoft Support
For people that have problems with this in the future; Update your Drivers. If that doesn't work like it did with me, restart your computer -> re-validate your games files whilst uninstalling BattleEye and it should work. Thank you for the help!
- Ubisoft Support
Restarting and re-validating fixed the issue for me as well. Thank you very much!
Perfect! Glad to hear it's sorted out for you :)
- Ubisoft Support
We're sorry to hear you're still seeing this issue with this error message.
As this guide has not resolved the issue for you, we will need to take a closer look at your system files to offer some more tailored troubleshooting. Could you please create a {LINK REMOVED} support case and {LINK REMOVED} attach your generated system files ?
Would you be able to provide the full error message you're seeing, or if possible, a screenshot of the error, when creating the case? If you could include a brief description of your issue as well as the steps you've already tried, it would be much appreciated.
Many thanks.
- Ubisoft Support
Hey j0yful,
Sorry to see you're having issues.
Have you given any of the above suggestions a try?
- Ubisoft Support