Can't buy currency packs

[APrizedMuffin]

I'd like to purchase currency packs but after I tick the boxes to confirm the terms of the purchase, the overlay tells me that the steam store is unavailable.

[Valerie]

just wait thats what i do

[APrizedMuffin]

I don't mind waiting, but I wanted to buy the new rainbow packs. They're a timed exclusive that'll probably be removed with the next update. The update will probably fix the issue, but that won't help me out.

In the meantime, short of installing the game on another PC, I've tried quite a few steps to try an remedy the issue to no avail. I tried verifying game cache, I tried to add funds to my steam wallet, re-linked my payment methods to steam. I tried to even set the game to windowed mode whilst trying to make a purchase on the Ubisoft overlay.

[BananaMuffin]

I've been waiting since April 1st. I have the exact same problem. I've sent a ticket to ubisoft support 6 days ago and still haven't gotten a reply. I've tried installing r6 on another computer and that also didn't work. The only thing I haven't tried to changing my steam store wallet to another country and using another currency to purchase r6 credits. I hope this gets fixed soon. I really want to buy these rainbow packs.

[R4]

its been a while. same problem lads

[Ubi-Orion]

Originally posted by Mad Muffin:

I don't mind waiting, but I wanted to buy the new rainbow packs. They're a timed exclusive that'll probably be removed with the next update. The update will probably fix the issue, but that won't help me out.

In the meantime, short of installing the game on another PC, I've tried quite a few steps to try an remedy the issue to no avail. I tried verifying game cache, I tried to add funds to my steam wallet, re-linked my payment methods to steam. I tried to even set the game to windowed mode whilst trying to make a purchase on the Ubisoft overlay.

Originally posted by BananaMuffin:

I've been waiting since April 1st. I have the exact same problem. I've sent a ticket to ubisoft support 6 days ago and still haven't gotten a reply. I've tried installing r6 on another computer and that also didn't work. The only thing I haven't tried to changing my steam store wallet to another country and using another currency to purchase r6 credits. I hope this gets fixed soon. I really want to buy these rainbow packs.

Originally posted by R413:

its been a while. same problem lads

Hi folks. If you've already created a support ticket can you provide me with the case number? If not can you head to our support website to create one and provide me with it after doing so? The reason being is we'll need to take a look at your individual Ubisoft accounts to see if we can identify a potential cause. Thanks!

- Ubisoft Support

[APrizedMuffin]

Sure, mine is: 08565515. I added more info into the ticket yesterday.

[76561198412668683]

Thanks for providing your case number.

I've passed your case over to the team and an agent will be in contact with you as soon as possible.

- Ubisoft Support

[R4]

Originally posted by UbiRedbeard:

Thanks for providing your case number.

I've passed your case over to the team and an agent will be in contact with you as soon as possible.

- Ubisoft Support

08594985

[UbiGinge]

Hi R413 :)
I have made sure your case has been transferred to the correct team.
You will be contacted directly by the team looking into this.

- Ubisoft Support

[♛PR1CE♛]

Originally posted by UbiGinge:

Hi R413 :)
I have made sure your case has been transferred to the correct team.
You will be contacted directly by the team looking into this.

- Ubisoft Support

08580918 Thanks man

[THE RADAR]

can you help me too?

ticket 08574572‏

[anaruapple]

Originally posted by UbiRedbeard:

Thanks for providing your case number.

I've passed your case over to the team and an agent will be in contact with you as soon as possible.

- Ubisoft Support

08581736 please

[R4]

Every time I try to click to purchase I also receive an email from ubisoft saying that they prevented "suspicious fraud activity" on my account. Apparently their fraud detection mechanism is broke and thats why we all have problem.

[APrizedMuffin]

Yep, i'm getting that too. I hope they fix it before the Rainbow packs leave the game

[APrizedMuffin]

So the packs will leave the game in a little over 6 hours, and the issue is still not resolved... great support Ubisoft.