can't buy r6 credits, currency tab is locked in shop

[AEK_Enjoyer]

For a long time the currency pack in the shop is locked for me, unable to buy credits for that. Any fix ?

[UbiBaron]

Thank you for reporting this to us.

Just to confirm, shows a Lock next to the Credits and Store or it shows them as unavailable?

- Ubisoft Support

[AEK_Enjoyer]

Originally posted by UbiBaron:

Thank you for reporting this to us.

Just to confirm, shows a Lock next to the Credits and Store or it shows them as unavailable?

- Ubisoft Support

Only the two tabs "DIGITAL CONTENT" and "CURRENCY PACKS" in the shop menu in game is greyed out. It has a lock sign beside them and it says this " This section of the store cannot be accessed at the moment. We apologise for the inconvenience".

And to add, this problem has been like this for months. Atleast 2 months or so it's been like this.

[UbiBaron]

Thank you for confirming that.

We are aware of this issue and it's something that the team have been investigating. Just to confirm, you made some purchases before, have you made any chargebacks on the account? This is something that can potentially cause issues with the Store and purchases.

- Ubisoft Support

[AEK_Enjoyer]

Originally posted by UbiBaron:

Thank you for confirming that.

We are aware of this issue and it's something that the team have been investigating. Just to confirm, you made some purchases before, have you made any chargebacks on the account? This is something that can potentially cause issues with the Store and purchases.

- Ubisoft Support

No I haven't purchased any items ever before. This is the first time I am gonna buy some in game items but this problem is preventing me from doing so. And it's not only me. All my friends have this same problem too, they can't buy anything either. I also added money to my steam wallet to buy r6 credits and I am really sad right now :(

[UbiBaron]

I can certainly understand that's frustrating.

If you haven't already, I would certainly advise creating a case through the support site here[support.ubi.com]

This would allow the team to look into it from our side, but as mentioned you may just need to wait for this to be resolved.

- Ubisoft Support

[AEK_Enjoyer]

Originally posted by UbiBaron:

I can certainly understand that's frustrating.

If you haven't already, I would certainly advise creating a case through the support site here[support.ubi.com]

This would allow the team to look into it from our side, but as mentioned you may just need to wait for this to be resolved.

- Ubisoft Support

Well I will certainly wait but this issue is been there for already quite sometime now. I am pretty sure there are already lots of complaints on this problem from many users. I would be grateful if this issue get fixed very soon. I am eagerly waiting to buy some r6 credits and get the elite bundles of my favourite operators.

[haloharry]

I was hoping to buy some pro outfits but am getting this error.

[AthleticPiano]

I have had this issue for 5 months with no fix.

[haloharry]

Originally posted by AthleticPiano:

I have had this issue for 5 months with no fix.

ya I never known a company to stay away from money, if this problem happend to EA or steam I bet they would fix it before a customer know it was a problem

[AEK_Enjoyer]

Originally posted by UbiBaron:

I can certainly understand that's frustrating.

If you haven't already, I would certainly advise creating a case through the support site here[support.ubi.com]

This would allow the team to look into it from our side, but as mentioned you may just need to wait for this to be resolved.

- Ubisoft Support

So there is a patch tomorrow April 16th on PC. Any chance this will get fixed tomorrow ?

[R4]

Originally posted by InFamous-Apex:

Originally posted by UbiBaron:

I can certainly understand that's frustrating.

If you haven't already, I would certainly advise creating a case through the support site here[support.ubi.com]

This would allow the team to look into it from our side, but as mentioned you may just need to wait for this to be resolved.

- Ubisoft Support

So there is a patch tomorrow April 16th on PC. Any chance this will get fixed tomorrow ?

I just spoke to support and figured we are not getting this fixed anytime soon:

Originally posted by R413:

"Me: Each time I click to purchase items, I receive an email from you stating that you blocked "fraudulent" transaction
Me: meanwhile the problem is on your side
KonstantinK : Yes our system automatically blocks such in order to protect your funds.
Me: from what?
KonstantinK: As of now we do not have any updates on if and when the block will be released."

[seti]

its been so long, has it been fixed yet because I have the same problem now...

[seti]

can anyone help? because i've tried everything I could think of and some tutorials online...
It would be so much appreciated

[seti]

guys i have great news, I contacted Ubisoft support and they told me this:

Thank you so much for allowing us to address your concerns, I apologize for the inconvenience and any frustration that the issue may have caused.

Step 1:

Please clear the Steam Cache: https://support.ubisoft.com/en-US/Article/000061966

Step 2:

These instructions apply to UbisoftConnect as well

In order to verify the integrity of the game cache in Uplay, we recommend running the program as administrator.

1. Completely exit Uplay.
2. Right-click on the shortcut which you use to launch Uplay.
3. Select "Run as Administrator".
4. Launch Uplay again and continue to the section of this article titled "Verify integrity of game cache".

Verify integrity of game cache

1. Launch Uplay.
2. Select the Games tab at the top of the window.
3. Click on the game tile within your games library.
4. Select "Properties".
5. Under "Local Files", choose the "Verify Files" tab.
6. Uplay will verify the game's files. This process may take several minutes.
7. Once the process is completed, the Verifying game files Window will display a notification.​

Important: One or more files may fail to verify. This is normal for most Uplay games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

Warning: Do not run the verification process while performing other system-intensive processes, such as defragmenting your hard drive or scanning for viruses. Do not run this process for multiple games at the same time.

Step 3:

Navigate to the following directory:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership

Delete all files located in this folder. It will regenerate.

Step 4

Please do exactly as I say.

Sign out of Uplay. Sign out of Steam. Sign out, THEN close. Close entirely. Not minimize to desktop, close the programs. Right-click on the programs and end them.

Then you have to run both as an Admin, then log in to both.
https://support.ubisoft.com/en-gb/faqs/000025662/Run-applications-with-administrator-rights/#:~:text=-%20Right-click%20the%20desktop%20icon,Run%20this%20program%20as%20administrator.

[seti]

Make sure you do EXACTLY what they said.
all props to Ubi-Witchme @Ubisoft Support
Shes a legend...