Possible Solutions to Not Being Able to Buy R6 Credits In Game

[feetlicka]

If you don't want to read the intro, skip to the notice and read from there!

Intro

Hey people, over the past month or so I have been experiencing a problem with not being able to buy R6 Credits from the in game currency packs store through my wallet.

I don't know why this happens, but it really began in the beginning of January, when I tried buying credits with money I've added to my steam wallet through gift cards.

I've even sent a support ticket to Ubisoft Support for Rainbow Six Siege, and they've told me to wait until they personally email a response for a possible solution. Since they've said that, I haven't actually gotten a response.

Regardless, over the past month I have discovered several solutions to the problem that didn't work for me but others claim have worked for them. I hope they work for you, and if you have your own solutions feel free to reply with them.

I've been facing the exact same problem for a good month or so now. I sent a support ticket to Ubi and they said they would personally message me when they have a solution. If you can't guess it by now, I haven't gotten a solution.

However, in the month that I have been facing the problem I discovered several solutions that didn't work for me but worked for other people.

Notice:

These solutions only really apply to people who are buying R6 Credits with money through their steam wallet, as that's where the problem arises for many.

Before you use my solutions...

I highly recommend you make a case at Ubisoft support for the game before testing out my solutions. They usually will respond within 24 hours, if it's a work day.
You can find the page to make a case here[support.ubi.com]

Also, there isn't really a specific order you should do these solutions. Just try what you can, if one doesn't work feel free to do another.

Solution 1

Delete steam browser cache.
Navigate to Steam → Settings
In the Settings Menu find "Web Browser"
"Delete browser cache" → OK

After doing this, launch Siege and try to buy credits. If it does not work, relaunch Siege and try it 1 more time. If it doesn't work then, try another solution.

Solution 2

Change Uplay and Steam settings to require being ran as administrators, restart your PC, open Uplay and Steam as admins, play Siege, and attempt to buy something from the store, like R6 credits.

Solution 3

Shut off absolutely everything connected to your PC (i.e. surge protector, perhaps router as well), wait at least a few hours, turn everything back on, and try to buy R6 credits.

Solution 4

If you added funds to your Steam Wallet through a debit or credit card of some sort, wait for your bank to "register the transaction" before trying to purchase credits* (this could take a few to several hours)

This solution doesn't apply to me because I bought Steam money through gift cards

Solution 5

Wait 48+ hours (2 entire days) without attempting to buy ANY form of R6 Credits, then after the 48 hour period is over attempt to buy R6 credits.

I hope at least one of these helps!
-titaneum

[Imperator]

This issue is still happening, can we get some updates on this devs?

[M0m0]

โพสต์ดั้งเดิมโดย Ubi_TheBerry:

Hey there guys,

The matter regarding purchasing credits is something that has been under investigation with the team

We have had reports of players now being able to make purchases again as normal, can you please confirm if this is the case for you too?

Thank you!

- Ubisoft Support

hey i have the same problem cant buy r6 credits and ive tried everything

[Rio300]

help i cant give r6 my money

[Outriders on PC.PS4.Xbox01.04.21]

is there a fix yet?

[SoldByInsurance]

I want my r6 credits and I can’t buy them please help

[Uganda]

I just wanna buy some damn credits , do y’all know if there’s literally anyway to buy them at all?

[lucas09phillips]

Does anyone have any new ideas on what to do cause I’ve tried all of this and none of it is working

[Mustiga Mutti]

A solution to this problem is to make sure you have linked your ubisoft account with your steam account

[Pures]

So I found a solution to this problem, I'm not sure if it'll work for all of you but, I turned off Steam on startup, unlinked Steam with Ubisoft, ran Steam and siege as an administrator, restarted my pc and it worked. Found this solution in a reddit thread if somebody is wondering. Hopefully this works for you guys as well. https://www.reddit.com/r/Rainbow6/comments/1bp5s4v/can_no_longer_buy_r6_credits_through_steam/

[catus]

โพสต์ดั้งเดิมโดย Ubi_TheBerry:

Hey there guys,

The matter regarding purchasing credits is something that has been under investigation with the team

We have had reports of players now being able to make purchases again as normal, can you please confirm if this is the case for you too?

Thank you!

- Ubisoft Support

3 years on and this isnt fixed

[Ubi-Vinci]

Hey there malinsher.

If you still cannot use your Steam Wallet to buy R6 credits, try the method Pures posted above your message.

The may be an issue with the link between your Steam and Ubisoft account and running all as admin should help.

Let us know if you have any further questions

Ubi-Vinci
Ubisoft Support

[tingledinkle]

So stupid, I’m dealing with this aswell. Such a ♥♥♥♥♥♥ company..most headache I’ve had in a while dealing with video games’s transactions of all things.

[CrixxBrixx]

im about to crash out please fix i tried pures methods

[Pures]

โพสต์ดั้งเดิมโดย CrixxBrixx:

im about to crash out please fix i tried pures methods

well clearly you didn't try it correctly, follow it step by step, it works, I promise

[J0sh_]

โพสต์ดั้งเดิมโดย Ubi_TheBerry:

Hey there guys,

The matter regarding purchasing credits is something that has been under investigation with the team

We have had reports of players now being able to make purchases again as normal, can you please confirm if this is the case for you too?

Thank you!

- Ubisoft Support

I still get an error message when I buy things it said “There was an error during your login to Ubisoft Connect. Please restart your client and try again. (Error dolphin-013)”