All other players and drones lagging. But not me?

[mmm]

Just the past 2 days I’ve had an issue where I have high FPS (150) and low ping (23) but everyone lags. The strange part is I, myself, don’t lag it is only other players that rubber band around. Even in kill cams or when spectating, it is laggy. I have tried restarting my pc, router, everything but am confused why I don’t lag or why everyone is lagging when I’m low ping? If anyone could help I would very much appreciate because this is unplayable.

[Moka898 @ Etsy]

Hey, my otherhalf is having this problem.
He tried all of the suggested solutions and he's been using Ethernet/Internet cable.
It still continues. He doesn't lag at all. All the other players lag, even their drones and spectating. I play the same game, in the same room, using the same connection (different wires of course, but still wired) and I don't have this problem.

Check this video for reference:
https://www.youtube.com/watch?v=Unb374cBRAg

[Moka898 @ Etsy]

🟡EVERYONE IS LAGGING - BUT I'M NOT LAGGING - HELP🟡

🟢Okay so, my otherhalf have this issue of everyone is lagging but he isn't.
🟢This includes other peoples drones, when they walk & run and spectating them.
🟢He tried every possible solution given through Reddit, Google and Ubisoft Support. But still doesn't work.
🟢He is using a wired connection (ethernet/internet cable). He has a beast of a PC - I don't understand why he have this problem.

🟢I play the same game with him, in the same room, using the same internet connection (different ethernet cables, of course) and I do NOT get this issue at all.
🟢My PC setup isn't as great as his.

🟡NEED A FIX/SOLUTION ASAP🟡

🟡USE THIS VIDEO AS REFERENCE🟡
https://www.youtube.com/watch?v=Unb374cBRAg

[Ubi-Orion]

Messaggio originale di ☕Mokachu☕:

🟢Okay so, my otherhalf have this issue of everyone is lagging but he isn't.
🟢This includes other peoples drones, when they walk & run and spectating them.
🟢He tried every possible solution given through Reddit, Google and Ubisoft Support. But still doesn't work.
🟢He is using a wired connection (ethernet/internet cable). He has a beast of a PC - I don't understand why he have this problem.

🟢I play the same game with him, in the same room, using the same internet connection (different ethernet cables, of course) and I do NOT get this issue at all.
🟢My PC setup isn't as great as his.

🟡NEED A FIX/SOLUTION ASAP🟡

🟡USE THIS VIDEO AS REFERENCE🟡
https://www.youtube.com/watch?v=Unb374cBRAg

Hey there.

Sorry to hear about these issues with performance.

I can see you've mentioned he has already completed some troubleshooting. Can I ask whether the same issue occurs when you're not playing at the same time? Playing on the same network can occasionally cause issues however based on the video it does appear to be on the surface more of a performance issue rather than a connection issue.

Has he tried launching the game after a clean boot[www.ubisoft.com] to see if this helps at all?

- Ubisoft Support

[Moka898 @ Etsy]

Messaggio originale di Ubi-Orion:

Messaggio originale di ☕Mokachu☕:

🟢Okay so, my otherhalf have this issue of everyone is lagging but he isn't.
🟢This includes other peoples drones, when they walk & run and spectating them.
🟢He tried every possible solution given through Reddit, Google and Ubisoft Support. But still doesn't work.
🟢He is using a wired connection (ethernet/internet cable). He has a beast of a PC - I don't understand why he have this problem.

🟢I play the same game with him, in the same room, using the same internet connection (different ethernet cables, of course) and I do NOT get this issue at all.
🟢My PC setup isn't as great as his.

🟡NEED A FIX/SOLUTION ASAP🟡

🟡USE THIS VIDEO AS REFERENCE🟡
https://www.youtube.com/watch?v=Unb374cBRAg

Hey there.

Sorry to hear about these issues with performance.

I can see you've mentioned he has already completed some troubleshooting. Can I ask whether the same issue occurs when you're not playing at the same time? Playing on the same network can occasionally cause issues however based on the video it does appear to be on the surface more of a performance issue rather than a connection issue.

Has he tried launching the game after a clean boot[www.ubisoft.com] to see if this helps at all?

- Ubisoft Support

Hi, I talked to 2 people through the Ubisoft Live Chat and in the end we didn't find any solution that helped. The issue continues when we both play at the same time - I don't have any issues but he does. We tried a clean reboot, turning on & off the windows game mode, reinstalling, rebooting, verifying game files, anything under the sun. We even completed 2 reports and sent them it and there still no fix...

[76561199187542534]

Hi there ☕Mokachu☕,

Thanks for reaching out, sorry to hear that your other half is encountering this. If all of our troubleshooting {COLLEGAMENTO RIMOSSO} here has been followed and you're still seeing this issue, could you please create a support case, and include details of the issue along with any steps you've already tried.

By creating a {COLLEGAMENTO RIMOSSO} support case and {COLLEGAMENTO RIMOSSO} attaching your generated system files the team will be able to take a closer look and offer some more specific troubleshooting.

Please let us know if you have any further questions!
- Ubisoft Support

[Moka898 @ Etsy]

Messaggio originale di Ubi_Nacho:

Hi there ☕Mokachu☕,

Thanks for reaching out, sorry to hear that your other half is encountering this. If all of our troubleshooting here [www.ubisoft.com] has been followed and you're still seeing this issue, could you please create a support case, and include details of the issue along with any steps you've already tried.

By creating a support case [support.ubi.com] and attaching your generated system files [www.ubisoft.com] the team will be able to take a closer look and offer some more specific troubleshooting.

Please let us know if you have any further questions!
- Ubisoft Support

Hi, I talked to 2 people through the Ubisoft Live Chat and in the end we didn't find any solution that helped. The issue continues when we both play at the same time - I don't have any issues but he does. We tried a clean reboot, turning on & off the windows game mode, reinstalling, rebooting, verifying game files, anything under the sun. We even completed 2 reports and sent them it and there still no fix...

[76561199187542534]

Hi ☕Mokachu☕.

Sorry to hear you were unable to find a solution after opening a chat with the support team.

Would you be able to share a case number with us, so that we can see which troubleshooting steps have already been advised?

Thank you.
- Ubisoft Support

[Moka898 @ Etsy]

Messaggio originale di Ubi_Nacho:

Hi ☕Mokachu☕.

Sorry to hear you were unable to find a solution after opening a chat with the support team.

Would you be able to share a case number with us, so that we can see which troubleshooting steps have already been advised?

Thank you.
- Ubisoft Support

Sure thing!
The case number is: 15526492
I think it is now closed though as we didn't find a solution that helped..

[76561199187542534]

Thank you for providing those details, so that we could have a closer look at this for you.

Were you able to perform a {COLLEGAMENTO RIMOSSO} System file check at all?

We'd also recommend getting in touch with your GPU manufacturer to confirm if it works as intended under heavy load.

Thanks!
- Ubisoft Support

[Moka898 @ Etsy]

Messaggio originale di Ubi_Nacho:

Thank you for providing those details, so that we could have a closer look at this for you.

Were you able to perform a System file check [support.microsoft.com] at all?

We'd also recommend getting in touch with your GPU manufacturer to confirm if it works as intended under heavy load.

Thanks!
- Ubisoft Support

Yes, we both completed the reports on 20th October.
He got a pre-made computer from Currys. (Trusted electronic store in the UK).

[Moka898 @ Etsy]

Messaggio originale di Matt:

Just the past 2 days I’ve had an issue where I have high FPS (150) and low ping (23) but everyone lags. The strange part is I, myself, don’t lag it is only other players that rubber band around. Even in kill cams or when spectating, it is laggy. I have tried restarting my pc, router, everything but am confused why I don’t lag or why everyone is lagging when I’m low ping? If anyone could help I would very much appreciate because this is unplayable.

Did you ever find a fix for this? :)

[76561198868205544]

Messaggio originale di ☕Mokachu☕:

Messaggio originale di Ubi_Nacho:

Thank you for providing those details, so that we could have a closer look at this for you.

Were you able to perform a {COLLEGAMENTO RIMOSSO} System file check at all?

We'd also recommend getting in touch with your GPU manufacturer to confirm if it works as intended under heavy load.

Thanks!
- Ubisoft Support

Yes, we both completed the reports on 20th October.
He got a pre-made computer from Currys. (Trusted electronic store in the UK).

Thank you for your response. We will continue support via your case.

Thank you.

Messaggio originale di ☕Mokachu☕:

Messaggio originale di Matt:

Just the past 2 days I’ve had an issue where I have high FPS (150) and low ping (23) but everyone lags. The strange part is I, myself, don’t lag it is only other players that rubber band around. Even in kill cams or when spectating, it is laggy. I have tried restarting my pc, router, everything but am confused why I don’t lag or why everyone is lagging when I’m low ping? If anyone could help I would very much appreciate because this is unplayable.

Did you ever find a fix for this? :)

Hey! Sorry to hear that you are also experiencing this issue. What steps have you tried so far?

- Ubisoft Support

[Moka898 @ Etsy]

Messaggio originale di ☕Mokachu☕:

Messaggio originale di Ubi_Nacho:

Hi there ☕Mokachu☕,

Thanks for reaching out, sorry to hear that your other half is encountering this. If all of our troubleshooting here [www.ubisoft.com] has been followed and you're still seeing this issue, could you please create a support case, and include details of the issue along with any steps you've already tried.

By creating a support case [support.ubi.com] and attaching your generated system files [www.ubisoft.com] the team will be able to take a closer look and offer some more specific troubleshooting.

Please let us know if you have any further questions!
- Ubisoft Support

Hi, I talked to 2 people through the Ubisoft Live Chat and in the end we didn't find any solution that helped. The issue continues when we both play at the same time - I don't have any issues but he does. We tried a clean reboot, turning on & off the windows game mode, reinstalling, rebooting, verifying game files, anything under the sun. We even completed 2 reports and sent them it and there still no fix...

Messaggio originale di UbiViral:

Messaggio originale di ☕Mokachu☕:

Yes, we both completed the reports on 20th October.
He got a pre-made computer from Currys. (Trusted electronic store in the UK).

Thank you for your response. We will continue support via your case.

Thank you.

Messaggio originale di ☕Mokachu☕:

Did you ever find a fix for this? :)

Hey! Sorry to hear that you are also experiencing this issue. What steps have you tried so far?

- Ubisoft Support

As above, I've mentioned it already. We literally tried everything.

[Alfie ^_^]

Messaggio originale di ☕Mokachu898☕:

Messaggio originale di ☕Mokachu☕:

Hi, I talked to 2 people through the Ubisoft Live Chat and in the end we didn't find any solution that helped. The issue continues when we both play at the same time - I don't have any issues but he does. We tried a clean reboot, turning on & off the windows game mode, reinstalling, rebooting, verifying game files, anything under the sun. We even completed 2 reports and sent them it and there still no fix...

Messaggio originale di UbiViral:

Thank you for your response. We will continue support via your case.

Thank you.



Hey! Sorry to hear that you are also experiencing this issue. What steps have you tried so far?

- Ubisoft Support

As above, I've mentioned it already. We literally tried everything.

Any luck with this - it's suddenly happened to my mate

[Ubi-Cintre]

Hey Alfie ^_^,

Sorry to hear your friend is encountering the same issue.
Could you tell me if they have followed all the troubleshooting steps that were provided in this thread ?

- Ubisoft Support