Audio Keeps Cutting Out

[Whisky]

Help me Ubi!

Ever since I updated to Void Edge, the audio will randomly cut out (can't hear gunshots, footsteps, etc.) So far the audio has cut out the most consistently when I am dead and am in support mode, or when I am alive and using a drone (drone rolling sound will be like 90% muffled but the jump sound will be completely silent even though my opponents can hear it fine. I can't hear opponent gunshots or footsteps when on the drone either).

When I am dead and am spectating teammates I can't hear footsteps, gadget use, grenades, gunshots, etc. so it's even harder to support my team with callouts than it usually is.

Never had a problem with audio before Void Edge - it's only with this latest update that stuff got really screwed up.

[76561198885856812]

Hello Whisky,

Sorry to hear that you are experiencing audio issues.

Have you tried verifying your game files?

Additionally, can you please try the troubleshooting steps {LINK REMOVED}here? Many thanks and apologies for any inconvenience caused by this. If you have any additional questions, please let us know.

- Ubisoft Support

[Tome]

did you find the solve? if so what did you do?

[Ubi Milky]

Hello HoneyMoneyEscapist, thanks for posting. At the moment we do not have a resolution to this issue as we are still investigating this and other audio bug reports that have reappeared in the last dew updates.

We have been adding players audio bug reports to our investigations and sending this information to our QA, are you able to capture a clip or contribute your experience to our pinned thread here if you encounter this in game again? -
https://forums.ubisoft.com/showthread.php/2302932-Audio-bugs-experienced-in-game-POST-HERE!-(Update-2021)

Thank you

-Ubisoft Support

[Whisky]

Originally posted by HoneyMoneyEscapist:

did you find the solve? if so what did you do?

I think they fixed it in another update but apparently they broke it again recently if you're getting the problem again lol. I don't play r6 much anymore so I can't help sorry.

[Corona With Lime]

Hi, I’ve been having the issue described in the original post and I can’t seem to find a solution.

[DeroK]

I'm also having this issue. Any solutions yet?