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ENA 友 Feb 21, 2020 @ 12:04pm
Uplay Profile Picture
It won't change no matter what I do
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Showing 1-2 of 2 comments
UbiGinge  [developer] Feb 22, 2020 @ 4:15am 
Hey :)

It can take up to 48 hours for your custom avatar image to be approved and visible to you.

If the image is still showing as the previous one in Uplay after 48 hours, can you please clear the cache of Uplay -
- Close the application Uplay
- Locate the Ubisoft Game Launcher/Uplay folder by right- clicking on the Uplay icon on your Desktop and choosing Open file location

The default location is: C:/Program Files(x86)/Ubisoft/Ubisoft Game Launcher

- Rename the cache folder to something else e.g cachebackup
- Relaunch Uplay application and check if the issue still occurs

- Ubisoft Support
#1
ENA 友 Feb 22, 2020 @ 11:51am 
Originally posted by UbiGinge:
Hey :)

It can take up to 48 hours for your custom avatar image to be approved and visible to you.

If the image is still showing as the previous one in Uplay after 48 hours, can you please clear the cache of Uplay -
- Close the application Uplay
- Locate the Ubisoft Game Launcher/Uplay folder by right- clicking on the Uplay icon on your Desktop and choosing Open file location

The default location is: C:/Program Files(x86)/Ubisoft/Ubisoft Game Launcher

- Rename the cache folder to something else e.g cachebackup
- Relaunch Uplay application and check if the issue still occurs

- Ubisoft Support

No matter how many times do those steps over and over, It never ♥♥♥♥♥♥♥ changes. How hard is it to change a profile picture? Is there anything Uplay has that actually works?
Last edited by ENA 友; Feb 22, 2020 @ 12:10pm
#2
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Tom Clancy's Rainbow Six Siege > Player Support > Topic Details
Date Posted: Feb 21, 2020 @ 12:04pm
Posts: 2

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