Can't hear team audio

[NS.XxGamer687xX]

My audio is fine as far as hearing guns and footsteps, but I can't hear my teammates talking. Can anyone help me fix this problem

[UbiGinge]

As communication plays a large part of tactical team based games, I can appreciate the impact this is having on the game for you :(

Can you go through the steps found here[ubi.li] and the steps listed here[ubi.li]

Please make sure your microphone is set as "Default Communication Device" in your settings.

Then also make sure your microphone has the correct right in your Windows:
1. Open your “File Explorer” and click on “Control Panel”. Then click on “Hardware and Sound” and then click on “Sound”.
2. Click on the “Recording” tab and then select your microphone (i.e. “Headset mic”, “Internal mic”, etc.) and click "Properties".
3. Click the "Advanced" tab. Click on the check mark in the box next to "Allow applications to take exclusive control of this device" to remove the check mark from the box. Then click "Apply".

If you're still not able to communicate after this, please set up a case on our support site[support.ubisoft.com] and upload text copies of your DXDiag and MSInfo files[ubi.li]
when this is done, please let us know your case number.

- Ubisoft Support