Low Audio With Max Volume

[Colt]

I have my siege at max volume, volume mixer at max volume, everything at max volume. I have reinstalled drivers and even tried loudness equalizer aswell as disabling dolby sounds. Nothing is working for me and it is making the game harder not being able to hear footsteps and is making me honestly not want to play it but I love this game. It only happens with siege too, no other games.

[UbiMorning]

Moving this to Player Support! What kind of headset do you have?

[Colt]

Originally posted by UbiMorning:

Moving this to Player Support! What kind of headset do you have?

A10 Astro, but it also happens with my HyperX Cloud headphones

[76561198412668683]

Hey iColt,

I would recommend deleting the config file, located by default here: C:\Users\<user>\Documents\My Games\Rainbow Six - Siege\<UplayID>\GameSettings.ini​​

Once this is deleted, please verify your files.

Please let me know if this resolves your issue.

- Ubisoft Support

[Colt]

Originally posted by UbiRedbeard:

Hey iColt,

I would recommend deleting the config file, located by default here: C:\Users\<user>\Documents\My Games\Rainbow Six - Siege\<UplayID>\GameSettings.ini​​

Once this is deleted, please verify your files.

Please let me know if this resolves your issue.

- Ubisoft Support

Sadly, it didn't. I dont know what is going on, my friends say there game is super loud at 30 and im at 100 trying to listen for footsteps and struggling. It only happens in rainbow. It's really getting annoying I have looked hours upon hours.

[76561198412668683]

Sorry to hear the issue is still persisting!

Can you please create a case on the {LINK REMOVED}support website and {LINK REMOVED}submit your DxDiag and MsInfo files for further investigation.

Please provide me with your case number once you have created the case.

Thanks

- Ubisoft Support

[Colt]

Originally posted by UbiRedbeard:

Sorry to hear the issue is still persisting!

Can you please create a case on the support website[support.ubi.com] and submit your DxDiag and MsInfo[support.ubi.com] files for further investigation.

Please provide me with your case number once you have created the case.

Thanks

- Ubisoft Support

Done, the case number is, 10617065

[76561198412668683]

Thanks for confirming that, iColt.

I can see the case is with the support team now.

- Ubisoft Support

[Colt]

Originally posted by UbiRedbeard:

Thanks for confirming that, iColt.

I can see the case is with the support team now.

- Ubisoft Support

Any more ideas on how to fix it, I have had this for so long and it honestly is making me not enjoy the game, but at the same time I love it.

[76561198412668683]

@iColt, I can see you have received a reply on your support case.

Can you confirm if you have tried the steps provided by the support agent?

- Ubisoft Support

[Colt]

Originally posted by UbiRedbeard:

@iColt, I can see you have received a reply on your support case.

Can you confirm if you have tried the steps provided by the support agent?

- Ubisoft Support

None of the fixes worked. I restarted and everything. I know it isnt my headset either because I have tried other headsets from different companies and it stays like this. My other games are super loud though. This is so frustrating.

[76561198412668683]

Thanks for getting back to me, iColt.

I'd recommend replying on your support case, if you haven't already to let the agent know the outcome.

- Ubisoft Support

[Colt]

Originally posted by UbiRedbeard:

Thanks for getting back to me, iColt.

I'd recommend replying on your support case, if you haven't already to let the agent know the outcome.

- Ubisoft Support

I did, idk if he isnt getting the messages anymore? It has been 2 days and he hasnt repsonded...

[Colt]

Originally posted by UbiRedbeard:

Thanks for getting back to me, iColt.

I'd recommend replying on your support case, if you haven't already to let the agent know the outcome.

- Ubisoft Support

Hello, are you guys getting the messages. I havnt been getting resposnes on my cases or steam now....