LENOVO LEGION Y520: LOW FPS in all games

[French__fries]

initially when i bought this laptop i had no issues with performance (i used to get easily 70-80 fps on RAINBOW SIX SIEGE at very high graphics) but now after like 1 year and 3 months im getting low fps on every game at lowest graphics (about 20-50fps). i installed a benchmark software called novabench and when i ran the test i got a RESULT OF ONLY 1525 (other laptops of my specs had a score of 3000-4000).

these are individual scores:

CPU: 707 GPU:558 RAM:237 DISK:23

these are the specs of my laptop :

GPU: geforce gtx 1050 ti

CPU: 7700hq

RAM: 16gb

HDD: 1tb and SSD: 25gb

i tried all of the following

1)reinstalling the games

2)reinstalling nvidia drivers (clean installation)

3)formatted the laptop 4 times now (it worked the first 2 times but dint work from the 3rd time onwards)

4)i gave my laptop for servicing and got all the fans cleaned

5) tried installing the nvidia drivers that was on the lenovo pc support website ( nvidia drivers v391.25 --> default nvidia driver)

6) tried changing priority of the games to high

7) tried to update my system drivers using the lenovo pc support site by allowing the lenovo site to detect if my drivers need to be updated but it said "all your drivers are up to date"

8) tried to disable and enable graphic driver in device manager

Anyone got any suggestions on how to fix this issue? what should i do ?

[76561198432872620]

Hey,

You mentioned enabling and disabling your graphic driver and have you made sure your games are running from your high-power dedicated gaming GPU and not the integrated graphics card?

We have more steps here you can try too: {LINK REMOVED}https://support.ubi.com/en-GB/faqs/000025947/Basic-PC-Troubleshooting/

- Ubisoft Support Team

[French__fries]

yes, i have selected NVIDIA GPU as my global settings

[76561198412668683]

Can you please head to the .exe file in your Steam directory, right-click it, select Properties, Compatibility and select to 'Disable fullscreen optimizations'.

Please let me know if this resolves your issue.

Thanks.

- Ubisoft Support

[French__fries]

yes i already did this like 3 months back ....

[LoadedDiaper]

Clean out your vents

[French__fries]

ive already given my laptop for servicing like a month ago

[Kingofbacon]

This same issue has occured with me (I bought my Lenovo y520 last summer). I used to be able to run R6 at very high or ultra settings but now I get around 90fps on low settings. It is stupid as hell and I think it might be on the nvidia or lenovo side of things not R6.

[76561198401358013]

Have you tried reverting your GPU driver to an earlier version?

- Ubisoft Support

[French__fries]

yes i tried reverting back to the previous version of nvidia drivers which was v391.25 ... n yet nothing has happened .... im guessing its lenovos problem or maybe my gpu has spme issues ...

[Ubi-Matcha]

Thanks for trying all those steps French__fries!
It's difficult to pinpoint the issue without taking a closer look, would you be able to send us your MSinfo and Dxdiag[support.ubi.com] system files in a support ticket?[support.ubi.com]
Thanks.

- Ubisoft Support

[db10holmes]

I recently bought a Lenovo Y730. At first games played fine at 50-60 FPS and then after a Windows update the FPS went down to 15 in all games. I tried everything- changing drivers etc to get the FPS back up. Every time I play games on the Y730 I have it plugged into the wall. This time I noticed that although it was plugged in the battery wasn't charging. It seems like Windows thinks I am running on battery so it does not boost when I play games. I unplugged it from the wall then plugged it back in and suddenly my games are running in full FPS again. I wonder if this is the problem with your laptop too.

[76561198412668683]

Originally posted by db10holmes:

I recently bought a Lenovo Y730. At first games played fine at 50-60 FPS and then after a Windows update the FPS went down to 15 in all games. I tried everything- changing drivers etc to get the FPS back up. Every time I play games on the Y730 I have it plugged into the wall. This time I noticed that although it was plugged in the battery wasn't charging. It seems like Windows thinks I am running on battery so it does not boost when I play games. I unplugged it from the wall then plugged it back in and suddenly my games are running in full FPS again. I wonder if this is the problem with your laptop too.

Thanks for that information!

Glad to hear you managed to resolve this.

- Ubisoft Support