Can't play ranked even with 2 step verification

[snoppen]

I can't play ranked even though i've done the steps required and it even says on my account overview that it's activated it's just ingame where it says i still need to activate 2 step.

I have tried 2 step verification with both google authenticator and email.
I've also tried re-doing the 2 step verification multiple times without success.

[Garbage Man]

2 Step Verification isn't working

I activated the 2 step verification, reset my game and ubisoft laucher but it didin't work. Go Deactivate it and try to activate it with my email, it's working. But i still can't play because the games said it isn't activated.... HELP

[76561198868099232]

Hi varachitek. I am sorry to hear you cannot play ranked after activating 2 Step Verification. If you attempt to play ranked, are you able to still play? As we are aware of a visual bug, that says you cannot play but you still can.

Also did you get the Thermite skin? Thanks!

- Ubisoft Support

[Garbage Man]

I can still play casual and terrorist and it's not only visual because there is a lock next to the ranked. And if it's a headgear or a uniform I didint get anything.

[76561198868099232]

Originally posted by varachitek:

I can still play casual and terrorist and it's not only visual because there is a lock next to the ranked. And if it's a headgear or a uniform I didint get anything.

Thank you for confirming, we will need to have a deep dive into your account to see what is happening. Please contact us on our support website {LINK REMOVED}here. Please also include what we went over or link the thread. Thanks!

- Ubisoft Support

[UbiGumdrops]

Hey there! Sorry to hear about this.

Can you please confirm what your Ubisoft Account username is for me?

There's a high chance you have multiple accounts and you're logged in to the Ubisoft Account management pages to set up 2FA on one account, then playing the game on another.

- Ubisoft Support

[snoppen]

Originally posted by UbiGumdrops:

Hey there! Sorry to hear about this.

Can you please confirm what your Ubisoft Account username is for me?

There's a high chance you have multiple accounts and you're logged in to the Ubisoft Account management pages to set up 2FA on one account, then playing the game on another.

- Ubisoft Support

Ty for you response!

You were correct, it turns out i have two Ubisoft accounts

[UbiKarl]

Great stuff, thank you for letting us know and we're happy it's now resolved!

- Ubisoft Support

[Prodigy_of_Wu]

The same thing is happening to me also, i did the 2 step activation, restarted rainbow and it still shows rank locked. Please help

[UbiGinge]

Hey littleboii09,

In order to look into your account and get you up and running with ranked, can you set up a case on our support site.[support.ubi.com]
Once you have done this, let us know the case number :)

- Ubisoft Support

[slips]

I cant play ranked either im level 39 and already have 2 step verification i logged out and logged back in with 2 step and i still cant play ranked?

[Ubi-Matcha]

Hey luschen! As mentioned we would need you to open a support ticket[support.ubi.com] so we can investigate.
Thanks!

- Ubisoft Support

[GamerFish <3]

I have the same issue I have 2 step verification enabled but rank is still locked

[Misfit.BNZ]

same thing to me already done a case but ive waited 24 hours and still no ones done anything or contacted me

[76561198412668683]

Originally posted by Misfit:

same thing to me already done a case but ive waited 24 hours and still no ones done anything or contacted me

Can you provide me with your case number and I can take a look into this for you?

- Ubisoft Support

[Misfit.BNZ]

Originally posted by UbiRedbeard:

Originally posted by Misfit:

same thing to me already done a case but ive waited 24 hours and still no ones done anything or contacted me

Can you provide me with your case number and I can take a look into this for you?

- Ubisoft Support

08019595