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ApoKGG Dec 30, 2018 @ 7:29am
Game freezes and crashes
Built my new pc(i7 8700k and gtx760 planning for upgrade), so system is new official win 10 ltsb, install game yesterday, 1 crash in many hours of gameplay. Today it`s one crash per 30-60 min. Game just freezes, sound is going, then crashes, ubi launcher sends report. What should i do?
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Originally posted by UbiTripp'n:
Hi ApoKGG,
The system files show that Radar is causing errors "RADAR_PRE_LEAK_64"
Radar is the memory tool built into windows this is potentially a memory leak.
The errors only started on the 29th were there any updates or new installations that day?

try a {LINK REMOVED} to see if it is some supporting software causing it.
- Ubisoft Support
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Showing 1-10 of 10 comments
UbiGumdrops  [developer] Dec 30, 2018 @ 8:25am 
Hey there! Sorry to hear that.

Can you please try these initial troubleshooting steps here[support.ubi.com] and let me know if the situation improves for you?

- Ubisoft Support
#1
ApoKGG Dec 30, 2018 @ 10:27am 
nothing of this helped, unistalled game and reinstalled ubi launcher, now downloading game through ubi
#2
76561198868336514 Dec 30, 2018 @ 1:09pm 
Hey ApoKGG!

Have you tested the game since reinstalling? Is it working normally now?

If you're still having issues with the game, please provide your {LINK REMOVED} and we can look into this further for you :)

- Ubisoft Support
#3
ApoKGG Dec 31, 2018 @ 8:56am 
reinstall didnt help heres sys files
https://drive.google.com/file/d/1VX4ADU267bni9Jo22K-l4POb65WEHLGa/view?usp=sharing
https://drive.google.com/open?id=1zMZlapoaXpNGVF9HOl5cvQ3vOcboiIqS
#4
A Pringle Chip Dec 31, 2018 @ 2:15pm 
I had the game freeze for about 10-20 seconds. Then I un-installed / re-installed the game. disabled background apps in which I did something wrong and had to do a windows restore. I only downloaded the apps I needed to get windows up and then I was able to play the game without any crashing.
Fast foward 1 week later:
Game now freezes and crashes. Nothing new was installed.

My specs are:
1900x Threadripper / x399 motherboard / GTX 1080 / 16gb Ram
#5
The author of this thread has indicated that this post answers the original topic.
76561198401197618 Jan 2, 2019 @ 12:51am 
Hi ApoKGG,
The system files show that Radar is causing errors "RADAR_PRE_LEAK_64"
Radar is the memory tool built into windows this is potentially a memory leak.
The errors only started on the 29th were there any updates or new installations that day?

try a {LINK REMOVED} to see if it is some supporting software causing it.
- Ubisoft Support
Last edited by UbiTripp'n; Jan 2, 2019 @ 12:51am
#6
ApoKGG Jan 3, 2019 @ 7:49am 
reinstalled windows, problem is same
#7
76561198432872620 Jan 4, 2019 @ 4:51am 
Originally posted by ApoKGG:
reinstalled windows, problem is same

Can you try running this to see if there are still issues after your reinstallation?
{LINK REMOVED}

- Ubisoft Support Team
#8
ApoKGG Jan 6, 2019 @ 4:04am 
Problem solved. Something is wrong with my RAM, had to downclocked from default 3400 to 3000Hz, now all seems to running fine
#9
76561198432872620 Jan 8, 2019 @ 1:08am 
Originally posted by ApoKGG:
Problem solved. Something is wrong with my RAM, had to downclocked from default 3400 to 3000Hz, now all seems to running fine

Alright glad to hear, thanks for letting us know

- Ubisoft Support Team
#10
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Tom Clancy's Rainbow Six Siege > Player Support > Topic Details
Date Posted: Dec 30, 2018 @ 7:29am
Posts: 10

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