Internet Probleme / Server

[Spielix]

Hallo. Ich habe ein großes Problem. Ich wohne in einem Haus mit 3 Etagen. Ich spiele natürlich ganz oben. Unser Wlan Router kommt nicht nach ganz oben an. Deshalb habe ich einen Adapter unten und ganz oben, damit ich oben spielen kann. Ich habe ganz oben noch einen Router der mit dem Adapter angeschlossen ist um auf mehreren PC's mit Internent gleichzeitig spielen zu können. Mein Problem ist, dass ich nach einer bestimmten Zeit aus einem Ranking Game oder Casual Match gekickt werde und die Mitteilung "Verbindungsproblem zu Ubisoft Server" bekomme. Falls ich nicht mehr dieses Problem habe, werde ich in einen anderen Ranked Game geworfen, obwohl noch das Spiel von davor immernoch läuft. Dass ist traurig, denn ich kann diesen Problem nicht beheben, und kann nicht mehr hinter her joinen + Ich bekomme eine Strafe und verliere Punkte. Das ist sehr nett.... Könnt ihr es nicht beheben?

[76561198852600982]

Hey!

I'm afraid we can only support Steam in English at the moment. If you translate your message, I will do my best to assist you.

Alternatively, you can create a support ticket for support in your language {LINK REMOVED}here.

- Ubisoft Support

[Spielix]

Ok i used a translator because i am kinda lazy to translate it into english.
Hello. I have a big problem. I live in a house with 3 floors. Of course I play at the top. Our Wlan Router doesn't reach the top. Therefore I have an adapter at the bottom and at the top so that I can play at the top. I have a router at the top which is connected with the adapter to be able to play on several PC's with Internent at the same time. My problem is that after a certain time I get kicked out of a ranking game or casual match and get the message "Connection problem to Ubisoft server". If I no longer have this problem, I will be thrown into another Ranked Game, even though the game from before is still running. That's sad, because I can't fix this problem and can't join anymore + I get a penalty and lose points. That's very nice.... Can't you fix it?

[76561198432872620]

Originally posted by Spielix:

Ok i used a translator because i am kinda lazy to translate it into english.
Hello. I have a big problem. I live in a house with 3 floors. Of course I play at the top. Our Wlan Router doesn't reach the top. Therefore I have an adapter at the bottom and at the top so that I can play at the top. I have a router at the top which is connected with the adapter to be able to play on several PC's with Internent at the same time. My problem is that after a certain time I get kicked out of a ranking game or casual match and get the message "Connection problem to Ubisoft server". If I no longer have this problem, I will be thrown into another Ranked Game, even though the game from before is still running. That's sad, because I can't fix this problem and can't join anymore + I get a penalty and lose points. That's very nice.... Can't you fix it?

I'd recommend to check out the steps here: {LINK REMOVED}https://support.ubi.com/en-GB/Faqs/000025657/Connectivity-Issues-with-Uplay-PC/

If it still occurs after this, please let us know

- Ubisoft Support Team

[Spielix]

If I activate VPN, I can continue to play normally. Ubisoft does not recommend activating VPN, but it helps me with my problem. That's funny. My Internet is not bad and I have already activated Upnp.

[76561198401358013]

We don't recommend it, but it isn't a banable offence, for all the info you can read here: {LINK REMOVED}https://support.ubi.com/en-GB/Faqs/000027273/Using-VPN-with-Ubisoft-Games

If you are still having issues after forwarding your ports, contact us on our support site with images of your ports forwarded:

{LINK REMOVED}https://support.ubi.com/en-GB/

- Ubisoft Support