Trouble buying credits

[Roblox_4_Life]

Hi guys, for the last day I have been trying to buy some R6 credits, the 6000 pack to be specific. However I am always hit with the same error that telle me the store is unavailable. This is only a problem for the two most expensive credit packs, the cheapest 4 packs do not hit me with an error. To make the problem worse it only seems to be with my account, as when my mates try to buy the exact same pack that give me an error, they are simply able to complete the transaction.
If it helps, I play siege from steam, not ubisoft

[feetlicka]

I am having the same troubles as well but with the 1200 R6 credit pack (I think it's 1200, at least). Ubisoft said they would message me when they have found a solution. They said that at the beginning of the month, too.

However, over the time I have been waiting for an solution many have given me what worked for them. These didn't work for me but they might for you!

Solution 1

Delete steam browser cache.
Navigate to Steam → Settings
In the Settings Menu find "Web Browser"
"Delete browser cache" → OK

After doing this, launch Siege and try to buy credits. If it does not work, relaunch Siege and try it 1 more time. If it doesn't work then, try another solution.

Solution 2

Change Uplay and Steam settings to require being ran as administrators, restart your PC, open Uplay and Steam as admins, play Siege, and attempt to buy something from the store, like R6 credits.

Solution 3

Shut off absolutely everything connected to your PC (i.e. surge protector, perhaps router as well), wait at least a few hours, turn everything back on, and try to buy R6 credits.

Solution 4

If you added funds to your Steam Wallet through a debit or credit card of some sort, wait for your bank to "register the transaction" before trying to purchase credits* (this could take a few to several hours)

This solution doesn't apply to me because I bought Steam money through gift cards ^

Solution 5

Wait 48+ hours (2 entire days) without attempting to buy ANY form of R6 Credits, then after the 48 hour period is over attempt to buy R6 credits.

Solution 6

Uninstall and reinstall Rainbow 6 Siege through steam.
I haven't tried solution 6 myself just because of the time it would take to reinstall Siege and all of it's components on my computer. Use solution 6 with caution.

I hope this helps!
-titaneum

[76561198852600982]

Hey there!

titaneum has suggested some great steps that you could try to begin with.

Are your friends connected to the same network as you at the time of trying to purchase the packs?

Would you mind creating a support ticket using this link {LINK REMOVED}here.
Please could you attach a screenshot showing the error message that you're getting when trying to purchase said Credits.

Let me know the reference number once you've created it.

- Ubisoft Support

[Roblox_4_Life]

Unfortunately the solutions posted by titaneum have not helped. I did manage however to buy two cheaper packs and get an almost equivelent amount of R6 credits.
Also, here is the reference number for the case I opened yesterday: 07839938

[76561198432872620]

Originally posted by Roblox_4_Life:

Unfortunately the solutions posted by titaneum have not helped. I did manage however to buy two cheaper packs and get an almost equivelent amount of R6 credits.
Also, here is the reference number for the case I opened yesterday: 07839938

Thanks for the case reference, can you give more info on the credits you were able to buy in the end? This could potentially be a block on one specific item you've tried to buy previously if that's the case. When was the last time you tried to buy the smaller packs?

- Ubisoft Support Team

[kaigor]

Originally posted by Ubi-Bandicoot:

Originally posted by Roblox_4_Life:

Unfortunately the solutions posted by titaneum have not helped. I did manage however to buy two cheaper packs and get an almost equivelent amount of R6 credits.
Also, here is the reference number for the case I opened yesterday: 07839938

Thanks for the case reference, can you give more info on the credits you were able to buy in the end? This could potentially be a block on one specific item you've tried to buy previously if that's the case. When was the last time you tried to buy the smaller packs?

- Ubisoft Support Team

I have experienced the same block I would say. I bought the same 16000 credit pack on 2/6/19 and it did not solve till today for buying the next one.

[UbiBaron]

Originally posted by kaigor:

I have experienced the same block I would say. I bought the same 16000 credit pack on 2/6/19 and it did not solve till today for buying the next one.

Thanks for clarifying that.

We are aware of issues with the Credits and these are being looked into by the by the team.

- Ubisoft Support

[M00nHunt3r]

Originally posted by UbiBaron:

Originally posted by kaigor:

I have experienced the same block I would say. I bought the same 16000 credit pack on 2/6/19 and it did not solve till today for buying the next one.

Thanks for clarifying that.

We are aware of issues with the Credits and these are being looked into by the by the team.

- Ubisoft Support

Is there any fix? I still have the same issue