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Sorry to hear you're having trouble with this, would you be able to let me know your system set up? This would be your OS, CPU, GPU and RAM size
- Ubisoft Support Team
thanks for responding
my system is
Lenovo Ideapad 500-15ISK
ProcessorIntel Core i7-6500U (Intel Core i7)
Graphics adapterAMD Radeon R7 M360 - 2048 MB, Core: 980 MHz, Memory: 900 MHz, DDR3, 32 bit interface, 16.150.2211.1001 (Crimson 16.4.1), Enduro
Memory8192 MB , DDR3-1600, single-channel, two memory banks (one bank filled)
Display15.6 inch 16:9, 1920 x 1080 pixel 141 PPI, Chi Mei N156HGE-EAB, TN LED, glossy: no
MainboardIntel Skylake-U Premium PCH
StorageSamsung PM871 MZYLN256HCHP, 256 GB
I'm not 100% certain your GPU is above the minimum requirements to play the game and your CPU also seems to be underpowered in key areas.
Based on this, i'm afraid it seems like your system is not capable of playing R6S which would explain why you are receiving the issues you are.
- Ubisoft Support Team