Cannot hear voicechat but I can hear other sounds perfectly

[Evernow]

It's been a while since I play RS6 so I decided to start playing today, but now I can't hear anyone in voice chat and apparently they can't hear me either. I hear other sounds perfectly however! I tried reseting all settings to default, tried making my headset the default in sound devices, and selected "Allow applications to take exclusive control of this device" and deselected "Give exclusive mode applications priority".


Still nothing! Can someone help? I suck ass at this game and not being able to hear my teammates is like writing a suicide note

[Evernow]

Originally posted by MaikMinecrafter:

Reset your options

Where?

[Evernow]

Bump. Settings ingame are default

[Evernow]

Bumpy bump

[76561198401197618]

Hi, Can you please try the troubleshooting steps in this {LINK REMOVED}FAQ.

- Ubisoft Support

[Evernow]

Originally posted by MaikMinecrafter:

Originally posted by EverNow:

Where?

Audio settings . scroll down . reset options

I even reinstalled the game and no good.

[Evernow]

Originally posted by UbiTripp'n:

Hi, Can you please try the troubleshooting steps in this FAQ[support.ubi.com].

- Ubisoft Support

Yep, still nothing. Also tried to reinstall the game, I deleted the game via steam, downloaded and installed. Nothing.

[UbiBaron]

I'm sorry to hear this is still occurring.

Did you make any changes to your system before this occurred? Additionally, do you have more than one sound device plugged into your system? For instance Speakers and headphones

Something you could try is power cycling your router. You can do this by turning it off, unplugging it, waiting a minute, plugging it back in and turning it on again.

Also it may be worth getting the game settings file from My Documents and moving it to the desktop. This will default the game settings and it's worth trying it, to see if this will allow it to correctly use your headset.

- Ubisoft Support

[Evernow]

Originally posted by UbiHolz:

I'm sorry to hear this is still occurring.

Did you make any changes to your system before this occurred? Additionally, do you have more than one sound device plugged into your system? For instance Speakers and headphones

Something you could try is power cycling your router. You can do this by turning it off, unplugging it, waiting a minute, plugging it back in and turning it on again.

Also it may be worth getting the game settings file from My Documents and moving it to the desktop. This will default the game settings and it's worth trying it, to see if this will allow it to correctly use your headset.

- Ubisoft Support

Thanks, but I found the problem. I updated to windows 10 and it turned off some settings for no apparant reason.

For anyone having this problem, go to the windows search and search "microphone privacy settings" then make sure the "allow apps to use your microphone" is turned on. For some reason when thats off you can't even hear other people talking.

[UbiBaron]

I'm glad to hear you were able to resolve the issue, thanks for the update.

- Ubisoft Support