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We'd usually advise our connectivity FAQ for any issues related to multiplayer connectivity as it's a great place to start resolving these kinds of issues. You can find it here if you're curious!: {LINK REMOVED}https://support.ubi.com/en-GB/faqs/000023138/Connectivity-issues-in-Rainbow-6-Siege/
Let us know, also, if Izii's recommendation works. Thanks for the assist, Izii :)
- Ubisoft Customer Support
This is the last time I buy a recon points booster!!
I am sorry to hear that you have received a match abandonment penalty.
You can receive a penalty for abandoning a match even if you haven't done so. You could encounter a game crash or be disconnected for some reason. Unfortunately the game cannot distinguish the differences and can only see that you left a match.
There can also be a delay with the penalty being applied to your account, for instance it could be from a previous match you have played.
If you have experienced any game crashes or connection issues then please try the troubleshooting steps in the links below as this may help to prevent this from happening again:
https://support.ubi.com/en-gb/faqs/000025947/Basic-PC-Troubleshooting/
https://support.ubi.com/en-gb/faqs/000023138/Connectivity-issues-in-Rainbow-6-Siege/
Please note that we cannot remove any bans or make any adjustments to an account.
- Ubisoft Support