r6 in game store broke

[MrSlaughterZ]

Okay so For months now I have not been able to buy credits off the r6 store, so I will put the email here between me and ubi and hopefully some ubi guy will see this and help me thanks.

Hi I can not buy rainbow 6 credits from the store it says the the store is currently unavailable. I keep trying 24.7 and it never works, but my friends can buy r6 credits from the store.

Hello Mr_.SlaughterZ,

Thank you for contacting Ubisoft Support.

Thank you for reporting this issue with the store tabs.

We are aware of the issue preventing you to access the store tabs and are investigating it.

As a workaround you can try to purchase your items through any of the authorised retailers linked below:

https://support.ubi.com/en-GB/Faqs/000023753/List-of-approved-Digital-Distributors

In the meantime, if you have any other questions, please do not hesitate to contact us again.


HI, I am trying to buy r6 credits from the store and it does not let me. I have told support before about the issue and it is still not fixed. When I go to buy r6 credits from the shop It says store currently unavailable please try again later, But this has keep getting this error for almost 1 month now. How can I fix this Cause I would like to buy some r6 credits to buy elite skins.


Hello Mr_.SlaughterZ,

Thank you for contacting Ubisoft Support.

Thank you for reporting this issue with the store tabs.

We are aware of the issue preventing you to access the store tabs and are investigating it.

As a workaround you can try to purchase your items through any of the authorised retailers linked below. One that sells R6 credits is Amazon.

https://support.ubi.com/en-GB/Faqs/000023753/List-of-approved-Digital-Distributors

In the meantime, if you have any other questions, please do not hesitate to contact us again.

Kind regards,
Dimitar
Ubisoft Support


Hi every time I try and buy credits from the r6 store it gives me this error. I have been trying for months now and still does not let me buy credits. I can not even buy other things from the store e.c.t pro league sets. I have even uninstalled the game and re downloaded it. Please see photo attached for error thank you.

Hello Mr_.SlaughterZ,

Thank you for getting back to us and we apologise for any possible delay in our response.

Based on the provided information so far , I understand that you are still unable to use the shop.

I have now forwarded your case to the relevant department so they could investigate it further. We are going to update you on the matter here ,in this support ticket, as soon as possible.

Thank you for the patience.

For any further questions or queries, please feel free to contact us again.

Kind regards,
Yordan A
Ubisoft support.


Hi my issues still has not been fixed. The websites you provided me with are do not sell r6 credits. I want to buy r6 credits not games and I want to buy it though steam because I have the money on my steam account, How can you fix this it has gone on now for more then 2 months.

Dear Mr_.SlaughterZ,

Thank you for getting back to us.

Apologies for the inconvenience this may have caused you.

I am sorry to hear that you came across this issue when trying to place an order in our in-game Store.

We detected fraudulent activity and transactions on a number of Ubisoft accounts that may violate our Terms of Use and potentially compromise the accounts.

Due to these activities your account has been blocked from making purchases.

If you need further assistance, please, do not hesitate to contact us.

Kind Regards,
Jordan
Ubisoft Support


Hi, I just recently got answered my question about why my account could not buy r6 credits from the store, and they replied with my account has been blocked to to many charges and fraud attempt. what do I need to provide for you to unblock my account so they I can make purchases from the in game r6 store to buy r6 credits. because everytime I try to buy r6 credits it says error.

Hello Mr_.SlaughterZ,

Thank you for reaching us back

I understand the situation you are in. please bare in mind, that the the sanction is permanent.

The actions noted are not corresponding with Ubisoft Terms of Use. Please check the details from the following link:

https://legal.ubi.com/termsofuse/en-INTL

Do not hesitate to contact us, if you have more questions.

Kind regards,
Khyusein
Ubisoft Support



Okay ubisoft, I got a question Why has my account been ban from buying r6 credits from the store ??????? what did I do wrong it terms to violate the code of conduct for in game purchases ?. All my details are real and not fake and I do not refund products when I buy them ????, and all my debit cards to buy the r6 credits with are real not fake ??. so please explain to me why you have ban my account from making purchases from the in game store to buy r6 credits or anything else inside the store ????. Because as far I am aware I did nothing wrong ??????????????. I am really confused and hope we can sort this out because I would like to buy r6 credits from the store to buy the new hibana elite skin thank you.

[UbiGumdrops]

Hey there, I'm sorry to hear of this however we cannot discuss account related issues on the public forums. Please update your support case if you have any questions or concerns and our team will get back to you as soon as possible.

- Ubisoft Support