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Tom Clancy's Rainbow Six Siege

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Tom Clancy's Rainbow Six Siege > Player Support > Dettagli della discussione
rodeladvan1234 28 mag 2019, ore 11:07
Need help solving Connection Error 3-0x00040002
So I am having this error for the last 7 hours. I was playing a casual match on the TTS and as soon as it was over it was reconnecting to server and couldn't ever since. Then the same problem happened to the game and I tried many solutions and it didn't work. I checked similar threads but didn't find any solution.

I tried verifying the files through steam, switching account on windows, changed my network adapter( I use mobile hotspot) and tried changing servers manually through the GameSettings file. Please help!
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76561198868205544 28 mag 2019, ore 17:53 
Hey, rodeladvan1234!

Sorry to hear that you are getting this connection error. With errors like this we ask that you first complete our connectivity troubleshooting guide:

{COLLEGAMENTO RIMOSSO}

If you still get this error, please create a support ticket so we can look into this further with you. You can follow the guide linked below on how to do this:

https://support.steampowered.com/kb_article.php?ref=7487-WYOP-4456

- Ubisoft Support
#1
dantibus1 25 nov 2021, ore 20:32 
Having this issue right now, what solved it for you?
#2
Ubi-Orion  [sviluppatore] 26 nov 2021, ore 12:08 
Messaggio originale di dantibus1:
Having this issue right now, what solved it for you?

Hey there.

Sorry to her about your issues with connectivity.

As a starting point please follow the first link posted by Viral above. If after doing so you're still experiencing issues with connectivity please let us know and we'll investigate further with you.

Thanks.

- Ubisoft Support
Ultima modifica da Ubi-Orion; 26 nov 2021, ore 12:08
#3
Arino 14 dic 2022, ore 23:49 
in my case, i used a vpn. it worked and i was able to get pass the error code. But the error code appears whenever i try to log in without vpn. so i guess its an isp problem :(
#4
76561198885856812 15 dic 2022, ore 3:09 
Hello Arino,

Thank you for the update!

I'm really sorry to hear about your experience!

It certainly sounds like this issue might be related to your ISP, to be honest. In this case, I would suggest getting in touch with them directly with the ports provided in our article in order to resolve this issue on their side.

If you have any additional questions, please let us know.

- Ubisoft Support
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Tom Clancy's Rainbow Six Siege > Player Support > Dettagli della discussione
Data di pubblicazione: 28 mag 2019, ore 11:07
Messaggi: 5

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