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Tom Clancy's Rainbow Six Siege

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Ad Chính May 9, 2019 @ 10:07pm
Game won't launch because of Missing gear core win 32 dll and gear detection dll
I reinstalled Uplay for the dll but everytime i restart, it just keep happening
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Showing 1-8 of 8 comments
76561198868205544 May 9, 2019 @ 10:41pm 
Hey, Ad Chính!

Sorry to hear that the game is not launching. Please complete the steps here:

{LINK REMOVED}

If the issue still occurs, we ask that you create a support ticket and include your system files. You can find how to do this here:

{LINK REMOVED}

- Ubisoft Support
#1
Ad Chính May 9, 2019 @ 10:48pm 
Originally posted by UbiViral:
Hey, Ad Chính!

Sorry to hear that the game is not launching. Please complete the steps here:

https://support.ubi.com/en-GB/Faqs/000025947/Basic-PC-Troubleshooting

If the issue still occurs, we ask that you create a support ticket and include your system files. You can find how to do this here:

https://support.ubi.com/en-GB/faqs/000023904/How-To-Submit-Dxdiag-MSinfo/

- Ubisoft Support
You're not helping at all
#2
UbiBaron  [developer] May 10, 2019 @ 12:00am 
We're sorry to hear that.

Where are you getting the information on the missing contents, is this from the Uplay Logs?

- Ubisoft Support
#3
Ad Chính May 10, 2019 @ 3:52am 
Originally posted by UbiBaron:
We're sorry to hear that.

Where are you getting the information on the missing contents, is this from the Uplay Logs?

- Ubisoft Support
A pop up like one of those errors pop
#4
Ad Chính May 10, 2019 @ 3:54am 
Originally posted by UbiBaron:
We're sorry to hear that.

Where are you getting the information on the missing contents, is this from the Uplay Logs?

- Ubisoft Support
This is comedy gold at this point. Can i have a refund please ?
https://imgur.com/a/uCJAs9w
#5
Ad Chính May 10, 2019 @ 3:55am 
FYI that's happens now i that i can run Uplay with no problem and try to run the game
#6
UbiBaron  [developer] May 10, 2019 @ 4:41am 
I assume that you have tried re-installing Uplay, as you mentioned in in another thread.

Did you try the steps that were also suggested earlier in this post?

- Ubisoft Support
#7
Ad Chính May 10, 2019 @ 5:06am 
Originally posted by UbiBaron:
I assume that you have tried re-installing Uplay, as you mentioned in in another thread.

Did you try the steps that were also suggested earlier in this post?

- Ubisoft Support
You mean like checking the useless Troubleshoot ? Yeah i did. Send a ticket to support ? Yeah i did too and now in waiting
#8
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Tom Clancy's Rainbow Six Siege > Player Support > Topic Details
Date Posted: May 9, 2019 @ 10:07pm
Posts: 8

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