Sudden fps drop and high ping

[The Outsider]

Hi guys! I've been playing Rainbow Six Siege for almost 2 years now and science operation
Para Bellum my game has a one very, very enoying issue. It happens randomly in the round.
My fps drops from 60(I lock it in the game files) to 1, also at the same time my ping goes to even 1000(!). I tried everything, I reinstall the game several times, I wrote to Ubisoft support about this and they did not respond, I reinstall all of my microsoft visual c++ packages and it didn't work too.
So I ask you to help, I believe you can help me or somehow explain why is this happening.


My Pc specs:
Windows 7
Processor Intel i5-6400 2.70 GHz
Graphic card Nvidia Geforce GTX 960 4Gb
16 GB Ram DDR3
Motherboard: GA-H110M-H DDR3
Hard drive: Toshiba 1TB HDD
DirectX 11


All drivers are up to date

A video that shows the problem:
https://www.youtube.com/watch?v=RX9plAeI_HQ&feature=youtu.be


(Don't mind the language in the video, it's Polish ;) )

[76561198868390479]

Hey The Outsider! Sorry to hear that you're having fps and ping issues. Are you playing with wired or wireless connection? If you're playing on wireless, I would suggest testing out wired. I have a few troubleshooting steps to try down below as well:

1. GPU drivers are up to date. 

2. Try optimizing the game via GeForce Experience. 

3. Disabling full screen optimization on RainbowSix.exe:
You can do this by finding RainbowSix.exe in the games main directory. Right click .exe and click properties & select compatibility tab. Check the box that says ''disable full screen optimizations''

4. Running Steam, the game and the Uplay client with {LINK REMOVED}administrator rights.

5. Temporarily disable other programs that are running in the background except programs associated with the game.

If you're still having issues, please check out the {LINK REMOVED}performance issues guide.

Please let me know if any of the steps resolves your issue.

- Ubisoft Support

[The Outsider]

1. All drivers are up to date

2. Didn't work

3. There is no such option. I know that it is on Windows 10 but not on 7

4. Didn't work

5. I disabled evey program except steam and uplay client, still didn't work

[UbiBaron]

Thanks for getting back to us.

Do you have the Case ID for your Support Contact?

You'd want to make sure you've include a DxDiag & MSINFO, which you can do through the steps here[support.ubi.com]

- Ubisoft Support

[The Outsider]

Originally posted by UbiBaron:

Thanks for getting back to us.

Do you have the Case ID for your Support Contact?

You'd want to make sure you've include a DxDiag & MSINFO, which you can do through the steps here[support.ubi.com]

- Ubisoft Support

No i do not have the Case ID

[UbiBaron]

No problem, you can get this by logging into the Support Site here

Once logged in open the menu on the right and select Cases. You should be able to see the Case Number/ID from there.

- Ubisoft Support

[The Outsider]

Originally posted by UbiBaron:

No problem, you can get this by logging into the Support Site here

Once logged in open the menu on the right and select Cases. You should be able to see the Case Number/ID from there.

- Ubisoft Support

Yea there is one. The Case number is 08339896
But it's in Polish so you might have problem with understanding it

[Messerschmitt 262]

Since burnt horizon the game optimization has gone to ♥♥♥♥.10 second freezes with fps drops and high ping no other game has this issue but this.
Updated everything even have the processes on the game on high yet it still happens.Instead of making garbage skins and releasing charms maybe work on the optimization

[UbiBaron]

Originally posted by The Outsider:

Yea there is one. The Case number is 08339896
But it's in Polish so you might have problem with understanding it

Thanks for providing that, I would only be looking at the system files so that shouldn't be an issue.

We'll take a look at that and get back to you.

- Ubisoft Support

[MrGreenfluffy]

Is there any Fix for that Problem yet?

[UbiBaron]

With issues as nebulous as this, it may not always be down to a specific shared issue.

Certainly we would advise making sure you've been through the troubleshooting suggested above.

- Ubisoft Support

[The Outsider]

Originally posted by MrGreenfluffy:

Is there any Fix for that Problem yet?

yeah i found a solution. recently i uninstalled win 7 and installed win 10. thats's all. I just forgot to rite this in here :P sorry

[GunsAhoy]

Originally posted by The Outsider:

Originally posted by MrGreenfluffy:

Is there any Fix for that Problem yet?

yeah i found a solution. recently i uninstalled win 7 and installed win 10. thats's all. I just forgot to rite this in here :P sorry

please post dxdiag .
could be hardware issue .
If clean boot was performed right.
Or something out of your control .

[Tactical Hobo]

hi folks,

i have exactly same problem and moreover im also from Poland...

- have actual geforce experience (or whatever its called)
- have updated drivers
- have win 7
- had geforce gtx 660 and thought that maybe its too old so i just bought new geforce gtx 1660 - still same problem...
- had only 8 gb of ram so i bought another 8 gb so 16gb in total - still same problems...

moreover i have observed thats now its even worse than it was

please help!

[Tactical Hobo]

also my ping during game is on average between 50-80

[UbiRaziel]

Originally posted by Tactical Hobo:

hi folks,

i have exactly same problem and moreover im also from Poland...

- have actual geforce experience (or whatever its called)
- have updated drivers
- have win 7
- had geforce gtx 660 and thought that maybe its too old so i just bought new geforce gtx 1660 - still same problem...
- had only 8 gb of ram so i bought another 8 gb so 16gb in total - still same problems...

moreover i have observed thats now its even worse than it was

please help!

Hello! We will do our best to help you.

A GTX 1660 is certainly more than capable of playing Rainbow Six Siege. I have some questions for you -

- What CPU are you using?
- Are you running Windows 7 32bit or 64bit?
- How much FPS are you getting, and how much are you expecting?

Thank you!

- Ubisoft Support