Scoping bug

[hlsdvl]

Just realised there's a section for player support, so I'll repost in what I assume is the correct section for this.

whenever I scope, my gun randomly unscopes and scopes back every other second and it's gotten me killed a plethora of times so it's kinda gamebreaking and annoying. Does anyone know a fix?

threads w same problem
https://steamcommunity.com/app/359550/discussions/0/2217311444340601378/?ctp=2
https://steamcommunity.com/app/359550/discussions/0/2860219962096019126/
https://forums.ubi.com/showthread.php/1928081-Gun-randomly-unscopes

[UbiGumdrops]

Hey Hellsdevil! Thanks for reporting this.

Are you able to record a clip of the issue you've encountered?

- Ubisoft Support

[hlsdvl]

For sure.

Yesterday I updated my mouse drivers and changed the mouse USB port which seems to have helped a bit. However, as you can see in my video, it still happens.

0:01, 0:15, 0:27, 0:38

https://www.youtube.com/watch?v=wnZbDuNh9-4&feature=youtu.be

I've only had this problem for a couple of days and it might have something to do with one of the recent updates, and apparently I'm not the only one with this issue.

[UbiGinge]

Hey Hellsdevil!

Do you have any controllers connected to your computer whilst you are playing? If so, does it improve after disconnecting them?
If you set the Raw Input setting to On under the controls tab, does it improve?

- Ubisoft Support

[hlsdvl]

No controller and raw input didn't do anything when I tried yesterday unfortunately.

[UbiGinge]

Sorry to see that :(

Can you set up a case on our support site[support.ubi.com] and upload copies of your DXDiag and MSInfo files[support.ubi.com] (in text format please)
Once you've done this, can you please let us know your case number, then we can get this looked into.

- Ubisoft Support

[hlsdvl]

Sorry for taking so long, here's the case number. 09352332.

[UbiBaron]

Thanks for providing that.

What kind of Mouse are you using and does it use any separate driver software?

Are you using any Overlays at the same time as the game?

- Ubisoft Support

[hlsdvl]

I'm using a SteelSeries Rival 310. My drivers appear to be up to date, and so is the Steelseries Engine 3 software (not sure if that actually classifies as a driver though, but I suppose it is)

I'm using no overlays.

[hlsdvl]

It's clearly not an issue for me only. Most of my friends has it and every now and then I encounter people with it in matchmaking, is something going to be done? It's gamebreaking and I die at LEAST twice a game over the fact that my ACOG unscopes and scopes back making me unable to shoot the enemy.

[hlsdvl]

bump

[Yuito]

i have the same bug and for real i think the support is only answering with bots no fix i rly cant enjoy the game is the a fix now?

[ReiS]

Cant believe they just stopped updating to bro