I have 2sv and i cant play ranked´s :C

[WazzAh"]

I can't play ranked even though i've done the steps required and it even says on my account overview that it's activated it's just ingame where it says i still need to activate 2 step.

I have tried 2 step verification with both google authenticator and email.
I've also tried re-doing the 2 step verification multiple times without success.

[Ubi-Litten]

Hi there, while we would not be able to discuss your account security settings on this forum, please feel free to contact our support team directly here.[support.ubi.com]

You can also contact us via our social media accounts here on Twitter or Facebook[www.facebook.com]


- Ubisoft Support

[WazzAh"]

Hi ,already sent a message to your support but no answer by now.hope you can help me.

[UbiBaron]

I'm sorry to hear that's the case.

There can sometimes be a delay in our responses, but the team will get back to you. Unfortunately we cannot assist with this issue through the forums here.

- Ubisoft Support

[WazzAh"]

Hello!
I sent a message to your facebook.At first it was very fast to get an answer but now 2 days without contact :C.

I will wait :) just pls fix this i want to play rankeds xd

[76561198868336514]

Hey there, I'm sure they will respond soon!

I know this seems obvious, but 99% of the time, a player has set up 2FA on the wrong account. Check out your username in the game itself, and compare this with your username on our Account Management website.

If they do not match, then there may be 2 accounts in play here.

- Ubisoft Support

[H3em]

I'm having the same issue. 2SV activated but cant play ranked. in-game username : H3em

[UbiRaziel]

Originally posted by H3em:

I'm having the same issue. 2SV activated but cant play ranked. in-game username : H3em

Hello! In my experience, Ranked will always work as long as you have 2SV enabled. It is likely that you are accidentally enabling 2SV on the wrong Ubisoft account.

I recommend making sure you are enabling 2SV on the right account. You can compare the username shown on the Ubisoft Account Management website, with the username in Ubisoft Connect.

If you are still struggling, please contact us directly -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/


Thank you!

- Ubisoft Support