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Lunluns

25 Δεκ 2023, 3:47

Ubisoft Support Not Responding to Case Tickets?

My account was stolen and I wrote to the support team. It has been 10 days and there has been no response. How many days do you think it will take for them to respond?

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Εμφάνιση 16-26 από 26 σχόλια

SlipperyPete έχει το Tom Clancy's Rainbow Six Siege

26 Δεκ 2023, 6:46

Αναρτήθηκε αρχικά από Lunluns_:
Anyway, there is nothing we can do, ubisoft does not mislead as usual, this incident was a lesson for me to stay away.

I responded before I read this. Good for you.

#16

Gozew

26 Δεκ 2023, 7:24

December 25th... I wonder.

#17

Rat

26 Δεκ 2023, 7:38

this exact thing happened to my friend and he talked to them many many times but there's no use for the support team in this game

Τελευταία επεξεργασία από Rat; 26 Δεκ 2023, 7:38

#18

CurtDirty

26 Δεκ 2023, 8:54

Yeah they take forever to respond to anything it’s ridiculous. I recently delt with this took about a month to get it squared away.

#19

Joe

26 Δεκ 2023, 9:19

It normally takes weeks to a month before they respond. Main problem is, there are too many people sending them tickets and reports. You'd think they'd get more people to assist their Ubi support branch but I suppose that isn't the case.

Your best bet. Send a ticket and wait it out. They might blacklist you if you keep sending multiple tickets in a short time.

#20

TheChicagoMike έχει το Tom Clancy's Rainbow Six Siege

26 Δεκ 2023, 14:44

They are on "Holiday" which means they are not in the offices until 2024 most likely.

#21

CS2 Employee 26 Δεκ 2023, 17:57

Αναρτήθηκε αρχικά από Lunluns_:
We are talking about ubisoft, I don't think there will be such a professional support team.

Support is subbed out to overseas ya donk. There is no support unless you are a creator with a following.

#22

DARIUS-HYDRA CS έχει το Tom Clancy's Rainbow Six Siege

27 Δεκ 2023, 2:40

bro it's ubisoft do not expect help .They are thieves which stole accounts .for me on R6 "error" half of my operators and esepcially battle pass ones (which was canceled) were deleted .Not to mension all my skins and rank I'm again cooper.I was gold .Ubsifot when you pay for they're things they can delete them easily

#23

Joe

27 Δεκ 2023, 3:00

Αναρτήθηκε αρχικά από KRATOS-GHOST OF SPARTA:
bro it's ubisoft do not expect help .They are thieves which stole accounts .for me on R6 "error" half of my operators and esepcially battle pass ones (which was canceled) were deleted .Not to mension all my skins and rank I'm again cooper.I was gold .Ubsifot when you pay for they're things they can delete them easily

Doesn't the rank reset every season?

#24