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Tom Clancy's Rainbow Six Siege

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Crentist Apr 21, 2019 @ 5:11pm
Can't purchase R6 credits. (The Store is currently unavailable. Please try again later)
I haven't been able to purchase R6 credits for days now and this is the consistent message I keep getting every time I try. " The store is currently unavailable. Please try again later". Really getting sick and tired of this.
A developer of this app has marked a post as the answer to the topic above.
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Originally posted by Ubi Milky:
Hi everyone thank you for posting about your attempted purchase in game of credits and other items, I have merged around 30 threads together to keep this conversation in one place to keep track.

We are still looking into this issue at the moment, we know some players are unable to make a purchase as the continue button appears inaccessible and unable to be pressed.

If possible would you be able to tell me the following if you feel comfortable doing so -
- Your Ubisoft username or Steam unique ID number (not username)
- The date and time (including time zone) when you last attempted to make a purchase

We are passing this information gathered from the forums onto our team investigating a fix for the time being, thank you for your help and patience so far!

-Ubisoft Support
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Showing 1-15 of 736 comments
Slaymore Apr 24, 2019 @ 11:36pm 
This seems to be a problem lots of people are having, me included. I spoke with support, I tried everything they asked me to do, tried a bunch of things I've seen on other forum posts, and looks like nothing can solve this and it's a nasty bug Ubisoft need to fix. Some people have had this problem since January.
Really the only thing to do is wait.
#1
UbiGumdrops  [developer] Apr 25, 2019 @ 5:07am 
Hey there! What's your Ubisoft Account username? I'll take a look in to this for you.

- Ubisoft Support
#2
Necroledo Apr 25, 2019 @ 6:20am 
I have also encountered this same problem yesterday. Went into the in-game store, tried to buy R6 credits, redirected me to Steam for the payment. Payment went well (it's now in my Steam wallet), but now each time I try to buy the credits I receive the same error message. And, just discovered I have been receiving "possible fraud attemp" emails from Ubisoft for each time I've tried.

The scary thing is that these emails mention "unauthorized third-party resellers", when I've only used Steam. Because Steam is one of the authorized ones, right?
Last edited by Necroledo; Apr 25, 2019 @ 6:21am
#3
Shesh Apr 26, 2019 @ 8:18am 
ubisoft doesn't help, it's been 2 months for me, i don't think they give a ♥♥♥♥
#4
ra1n Apr 26, 2019 @ 9:15am 
my name on r6 or ubisoft is R6_Zachary, please help. i spend 10 pounds in funds. i dont want it to go to waste
#5
UbiGumdrops  [developer] Apr 26, 2019 @ 10:36am 
Hey looks like you received assistance from our Live Chat team.


Originally posted by Dave:
ubisoft doesn't help, it's been 2 months for me, i don't think they give a ♥♥♥♥

What's your Account Username? I'll take a look for you.

- Ubisoft Support
#6
Shesh Apr 26, 2019 @ 11:30am 
Originally posted by UbiGumdrops:
Hey looks like you received assistance from our Live Chat team.


Originally posted by Dave:
ubisoft doesn't help, it's been 2 months for me, i don't think they give a ♥♥♥♥

What's your Account Username? I'll take a look for you.

- Ubisoft Support
Anjeloco
#7
UbiGumdrops  [developer] Apr 26, 2019 @ 11:35am 
Thank you, your issue is unrelated to the other players posting here, and is currently being investigated.

We hope to have more information as soon as possible.

- Ubisoft Support
#8
别炸、、狂三 May 27, 2019 @ 9:50am 
Including me,i bought 12000 credits yesterday and it just didnt let me to buy anything else not only r6 credits,i couldnt buy pro league sets neither.Says exactly the same thing:"The Store is currently unavailable. Please try again later".Solutions please!!!!!!
#9
VeryGoodMeme May 27, 2019 @ 6:03pm 
I have the same problem, everything worked nice 3 months ago during the Invitational 2019, but when I tried to buy them now I have the same message. Ubi support tried to help me, at the end they just told me to wait. Meh.
PS: I wrote to Ubi Support on May 11.
Last edited by VeryGoodMeme; May 27, 2019 @ 6:03pm
#10
76561198432872620 May 29, 2019 @ 2:04am 
Sorry about this guys, I understand your disappointment and our team are looking into this currently.

- Ubisoft Support
#11
Shesh May 29, 2019 @ 3:26am 
nice joke ubi
#12
Kerillian Jul 3, 2019 @ 10:19pm 
Originally posted by UbiGumdrops:
Hey there! What's your Ubisoft Account username? I'll take a look in to this for you.

- Ubisoft Support

username: Danimeo224, store hasn't been working since I moved back to Asia for the summer
#13
RAAAAAAAAAAUUUUUUUUGH Jul 17, 2019 @ 12:18am 
ive been having this issue for a week now, support has yet to update me
#14
UbiBaron  [developer] Jul 17, 2019 @ 3:44am 
Originally posted by yiff the cook:
ive been having this issue for a week now, support has yet to update me
This is something that the team are looking into, but we aren't able to update for individual cases if this is due to the wider issue.

Some users can purchase credits from the Ubisoft Store, but this is only for some regions. You can find the steps here[store.ubi.com]

- Ubisoft Support
#15
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Tom Clancy's Rainbow Six Siege > Player Support > Topic Details
Date Posted: Apr 21, 2019 @ 5:11pm
Posts: 736

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