"Your local savegame file is not in sync with the data on the cloud. Please choose which file to choose."

[rick owens]

This happened to me yesterday and I chose the local file as the cloud data didn't work when I initially selected it. However the same issue occurred today and I was give the same option to choose a save that was last week. What should I do?

[UbiShoreman]

Moving to player support!

[Joe]

You can just go ahead and play the game normally with either any of the two. The only thing you'd probably lose is the cosmetics you've equipped on your operators as far as I've experienced.

[Ubi_TheBerry]

Originally posted by iluhz:

This happened to me yesterday and I chose the local file as the cloud data didn't work when I initially selected it. However the same issue occurred today and I was give the same option to choose a save that was last week. What should I do?

Hey iluhz,

Sorry for the delay in getting back to you!

Are you still encountering this error when you boot up the game?

- Ubisoft Support

[rick owens]

Originally posted by Ubi_TheBerry:

Originally posted by iluhz:

This happened to me yesterday and I chose the local file as the cloud data didn't work when I initially selected it. However the same issue occurred today and I was give the same option to choose a save that was last week. What should I do?

Hey iluhz,

Sorry for the delay in getting back to you!

Are you still encountering this error when you boot up the game?

- Ubisoft Support

Hi I’ve done what Joe said and it appears there’s nothing wrong with the game except for cosmetics being unequipped as far as I could tell and so far I haven’t encountered much problem except having to re-equip the skins everytime I log on. Thanks for the help!

[Joe]

Originally posted by iluhz:

Originally posted by Ubi_TheBerry:

Hey iluhz,

Sorry for the delay in getting back to you!

Are you still encountering this error when you boot up the game?

- Ubisoft Support

Hi I’ve done what Joe said and it appears there’s nothing wrong with the game except for cosmetics being unequipped as far as I could tell and so far I haven’t encountered much problem except having to re-equip the skins everytime I log on. Thanks for the help!

Extra note on that, best way to avoid it also is to not haphazardly turn off the game while in the middle of a loading screen. This happened when the game hanged on me during a loading screen or when a match refused to load for me.

[Ubi Milky]

Hi everyone, I am happy to see you have been able to help each other out with this issue.

If you are experiencing discrepancies with loading profiles for your custom loadouts and skins, I would check to first see if there is more than one profile saved locally on your computer here and delete the one that you are not using -
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\<uplayid>\1843
(Located here by default)

I would also advise turning off the cloud save function in game.

To do this via Ubisoft Connect launcher -
https://support.ubisoft.com/en-GB/Article/000063189

To do this on Steam right click on the game in the launcher and select Properties, then under the Update tab, the Cloud Synchronization setting can be toggled on and off.

-Ubisoft Support

[Фит с Алишером]

I have the same problem, I chose local saving and all my skins disappeared. What do I need to do to get all the skins back?

[Ubi-WheelyDuck]

Originally posted by Goofy:

I have the same problem, I chose local saving and all my skins disappeared. What do I need to do to get all the skins back?

Hey there,

Can I just check if you have followed the steps previously mentioned?

Many thanks,

- Ubisoft Support

[Фит с Алишером]

Originally posted by Ubi-WheelyDuck:

Originally posted by Goofy:

I have the same problem, I chose local saving and all my skins disappeared. What do I need to do to get all the skins back?

Hey there,

Can I just check if you have followed the steps previously mentioned?

Many thanks,

- Ubisoft Support

all good, sorry that was my bad

[Ubi-Orion]

Originally posted by Goofy:

Originally posted by Ubi-WheelyDuck:

Hey there,

Can I just check if you have followed the steps previously mentioned?

Many thanks,

- Ubisoft Support

all good, sorry that was my bad

Not a problem. Glad you managed to get this resolved.

- Ubisoft Support

[adamws1485]

same thing happened to me but i lost all my renown any advice?!?!

[Ubi-WheelyDuck]

Originally posted by adamws1485:

same thing happened to me but i lost all my renown any advice?!?!

Hey adamws1485,

Thank you for kindly reaching out, Sorry to hear that you have also had trouble and lost renown.

Can I check if you have already followed the troubleshooting already mentioned?

Many thanks