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If you didn't get the operators then go to their support site and make a support ticket, they should be able to fix it for you.
Hey there.
We'll certainly look into that for you to find out what's happened here but we'll need to take a look over your Ubisoft account.
You can reach us either through the support website[support.ubi.com] by opening a live chat session or alternatively through our social media accounts on Facebook[en-gb.facebook.com] and Twitter and they will be able to create a support case for you. Thanks!
- Ubisoft Support