game keeps carshing

[John Destiny]

my game keeps crashing every time i boot it up, or on the off chance that it does boot, it freezes and crashes after 30 seconds. ive already updated my drivers and restarted my pc. anyone got any suggestions?

[fujuf the minion]

game randomly crashes

since y6s2.1 game crashing without error, or doesnt prompt any kind of ubisoft connect error message send thing, it just crashes middle of the game

[Synbeast]

same

[UbiYubble]

Originally posted by phasma:

since y6s2.1 game crashing without error, or doesnt prompt any kind of ubisoft connect error message send thing, it just crashes middle of the game

Can you confirm if you've received another crash since making this thread? If you haven't done so yet, I would recommend verifying your game files and see if that does the trick.

[Synbeast]

Originally posted by UbiYubble:

Originally posted by phasma:

since y6s2.1 game crashing without error, or doesnt prompt any kind of ubisoft connect error message send thing, it just crashes middle of the game

Can you confirm if you've received another crash since making this thread? If you haven't done so yet, I would recommend verifying your game files and see if that does the trick.

it's happen after Y6s2.1 100% imo

[UbiKarl]

Hey guys, thanks for getting in touch and bringing this to our attention.

Did you possibly notice whether crash occurs only in any particular map or is followed by any particular actions in-game? Or is it completely random? Additionally, are you using DX or Vulkan API? This will help us to narrow down what may potentially be the cause of this.

In the meantime, if you haven't already, try completing all of the steps outlined in the following article[www.ubisoft.com], starting of by verifying your game files (just as UbiYubble suggested) and let us know if issue persists.

Keep us updated!

- Ubisoft Support

[Synbeast]

Originally posted by UbiKarl:

Hey guys, thanks for getting in touch and bringing this to our attention.

Did you possibly notice whether crash occurs only in any particular map or is followed by any particular actions in-game? Or is it completely random? Additionally, are you using DX or Vulkan API? This will help us to narrow down what may potentially be the cause of this.

In the meantime, if you haven't already, try completing all of the steps outlined in the following article[www.ubisoft.com], starting of by verifying your game files (just as UbiYubble suggested) and let us know if issue persists.

Keep us updated!

- Ubisoft Support

it's happen to me 3 time. 2 Time it's happen in-game Lobby and 1 time it's happen in-Gameplay. Yes, i verified my Game Files. Doesn't change anything.

[UbiKarl]

Originally posted by Synbeast:

Originally posted by UbiKarl:

Hey guys, thanks for getting in touch and bringing this to our attention.

Did you possibly notice whether crash occurs only in any particular map or is followed by any particular actions in-game? Or is it completely random? Additionally, are you using DX or Vulkan API? This will help us to narrow down what may potentially be the cause of this.

In the meantime, if you haven't already, try completing all of the steps outlined in the following article[www.ubisoft.com], starting of by verifying your game files (just as UbiYubble suggested) and let us know if issue persists.

Keep us updated!

- Ubisoft Support

it's happen to me 3 time. 2 Time it's happen in-game Lobby and 1 time it's happen in-Gameplay. Yes, i verified my Game Files. Doesn't change anything.

Thanks for your swift response there!

Can you also advise us if you're using DX or Vulkan API and additionally, did you have a chance to go through the remaining steps yet?

- Ubisoft Support

[Synbeast]

Originally posted by UbiKarl:

Originally posted by Synbeast:

it's happen to me 3 time. 2 Time it's happen in-game Lobby and 1 time it's happen in-Gameplay. Yes, i verified my Game Files. Doesn't change anything.

Thanks for your swift response there!

Can you also advise us if you're using DX or Vulkan API and additionally, did you have a chance to go through the remaining steps yet?

- Ubisoft Support

I'm playing on Vulkan version. No i didn't try DX version yet.

[fujuf the minion]

Originally posted by UbiKarl:

Hey guys, thanks for getting in touch and bringing this to our attention.

Did you possibly notice whether crash occurs only in any particular map or is followed by any particular actions in-game? Or is it completely random? Additionally, are you using DX or Vulkan API? This will help us to narrow down what may potentially be the cause of this.

In the meantime, if you haven't already, try completing all of the steps outlined in the following article[www.ubisoft.com], starting of by verifying your game files (just as UbiYubble suggested) and let us know if issue persists.

Keep us updated!

- Ubisoft Support

normal dirextx edition, i'm not using vulkan api since y5s3 -zero came out- becuse game crashes when i shift tab

about maps happened in chalet, favela, plane, house and coastline, consulate

crashes completely randomly like in coastline game was 2-1 we were winning round started and i was wandering around "90 hall", in plane i was at operator picking screen, in chalet crashed at end of round killcam, consulate prep phase started

yes, i've verified files many times

[UbiKarl]

Hey bee, thanks for getting in touch and sorry to hear about this, as I fully appreciate how frustrating this can be to deal with.

So that we could look into the matter further, may I double-check the following:

1. Do you happen to be using DX or Vulkan API?
2. Do you receive any error messages at all?
3. Since when did issue start to happen?

In the meantime, if you haven't already, give the following steps[www.ubisoft.com] a go, starting of by verifying your game files first, and see if it helps.

Keep us updated!

- Ubisoft Support

[GuardYaGrill]

I keep crashing mid way through matches, i absolutely cannot figure it out. I've verified game files, uninstalled - reinstalled, ensured a solid internet connection, disabled overlays, however no luck.

Hardware;
- Ryzen 7 3750H
- Nvidia 1660ti
- 32gb memory

[GuardYaGrill]

Originally posted by UbiKarl:

Hey guys, thanks for getting in touch and bringing this to our attention.

Did you possibly notice whether crash occurs only in any particular map or is followed by any particular actions in-game? Or is it completely random? Additionally, are you using DX or Vulkan API? This will help us to narrow down what may potentially be the cause of this.

In the meantime, if you haven't already, try completing all of the steps outlined in the following article[www.ubisoft.com], starting of by verifying your game files (just as UbiYubble suggested) and let us know if issue persists.

Keep us updated!

- Ubisoft Support

This is happening to me as well, it seems purely at random i can be dead and it'll crash i can be alive planting Thermite and crash i absolutely cannot figure it out I've tried verifying game files, uninstalling - reinstalling, re-downloaded my graphic drivers yet no luck.. This is happening in every match i join, i can barely get passed the first round.

Hardware:
- Ryzen 7 3750H
- Nvidia 1660ti (Driver version; 471.41)
- 32gb Memory

Useful information:
- Direct X Version *(Vulkan Version doesn't even open for me)*
- Absolutely no error messages game just closes then Ubisoft Connect attempts to "Sync"

[Ubi-Orion]

Originally posted by 604OffWhite:

Originally posted by UbiKarl:

Hey guys, thanks for getting in touch and bringing this to our attention.

Did you possibly notice whether crash occurs only in any particular map or is followed by any particular actions in-game? Or is it completely random? Additionally, are you using DX or Vulkan API? This will help us to narrow down what may potentially be the cause of this.

In the meantime, if you haven't already, try completing all of the steps outlined in the following article[www.ubisoft.com], starting of by verifying your game files (just as UbiYubble suggested) and let us know if issue persists.

Keep us updated!

- Ubisoft Support

This is happening to me as well, it seems purely at random i can be dead and it'll crash i can be alive planting Thermite and crash i absolutely cannot figure it out I've tried verifying game files, uninstalling - reinstalling, re-downloaded my graphic drivers yet no luck.. This is happening in every match i join, i can barely get passed the first round.

Hardware:
- Ryzen 7 3750H
- Nvidia 1660ti (Driver version; 471.41)
- 32gb Memory

Useful information:
- Direct X Version *(Vulkan Version doesn't even open for me)*
- Absolutely no error messages game just closes then Ubisoft Connect attempts to "Sync"

Hey there.

I'm sorry to hear you're having issues with crashes/freezes at the moment.

The first thing I would suggest is to attempt each step suggested here[support.ubi.com] that you haven't already attempted. These steps are known to resolve most of the common causes of crashing/freezing.

If after doing so you're still experiencing issues I'd then recommend opening a support case. You can reach us either through the support website[support.ubi.com] by opening a live chat session or alternatively through our social media accounts on Facebook[en-gb.facebook.com] and Twitter and they will be able to create a support case for you.

After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:

MSInfo[support.ubisoft.com]
DxDiag[support.ubisoft.com]

Thanks.

- Ubisoft Support