Ultrawide fix

[Pepperonika]

Please fix the ultrawide once again, why it's again broken! I have to play with black bars!

[UbiKarl]

Hey Pepperonika, thanks for reaching out and I am sorry to hear about this.

Would you be able to advise us what is the aspect ratio that you've been using?

- Ubisoft Support

[Pepperonika]

Hi, thanks for getting back: It's 32:9 and resolution is 5120x1440. It was working before North Star update and now it's broken again after the release.

[xaxaxa]

Originally posted by Pepperonika:

Hi, thanks for getting back: It's 32:9 and resolution is 5120x1440. It was working before North Star update and now it's broken again after the release.

it always comes back since Shadow Legacy,every start of the seasons and it lasts 2-3 weeks until ubi patches it (temporary) sadly.

[Ubi_TheBerry]

Originally posted by Pepperonika:

Hi, thanks for getting back: It's 32:9 and resolution is 5120x1440. It was working before North Star update and now it's broken again after the release.

Hey Pepperonika,

Thank you very much for getting back to us!

This issue has been re-raised to the team and is being looked into further, so we hope to have more news to share soon!

I've also passed your details onto the team as part of this investigation, so please keep an eye on the game's official channels for updates!

Sorry for any inconvenience caused and if there's anything more we can help with at all, please don't hesitate to let us know.

Thank you!

- Ubisoft Support

[Dekay]

okay listen. Im sitting here waiting for weeks. Usually it took you 2-3 weeks but the Season IS ALMOST OVER!!! That takes way to much time!!!! This is not just a small bug that can be ignored. The ultra wide support is one of my biggest reasons why i play it.

[Rocket]

Can somebody explain what issues they're having in 21:9?

Originally posted by DK701:

okay listen. Im sitting here waiting for weeks. Usually it took you 2-3 weeks but the Season IS ALMOST OVER!!! That takes way to much time!!!! This is not just a small bug that can be ignored. The ultra wide support is one of my biggest reasons why i play it.

I am getting frame drops with 21:9. Is that what you all are getting? My thread was moved to this forum and now replies are dead. I can set the resolution to UW without issue, just getting major frame drops.

OP didn't actually say what his problem was. Thanks.

[Ubi_TheBerry]

Hello guys,

At the moment, we don't have any further information to share regarding the Ultra-wide resolution issue, but rest assured it is still being investigated by the team.

RocketJump - May we please know the specs of your PC and could you please give the steps[support.ubisoft.com] in our guide a try and let us know if there's any change?

Thank you!

- Ubisoft Support

[Rocket]

Originally posted by Ubi_TheBerry:

Hello guys,

At the moment, we don't have any further information to share regarding the Ultra-wide resolution issue, but rest assured it is still being investigated by the team.

RocketJump - May we please know the specs of your PC and could you please give the steps[support.ubisoft.com] in our guide a try and let us know if there's any change?

Thank you!

- Ubisoft Support

16 GB PC3200
i7 8086k
Gigabyte 2080 RTX OC

No overclocks.

Storage
512 GB SSD System drive
1 TB SSD Samsung game drive where Siege resides

LG 34GP83A-B @ 3440x1440, 143.923hz, game refresh 144fps
Gsync on, Global Vsync on,
In game vsync off
Games settings maxed
Vulcan
Newest nvidia drivers
Followed guide still drops fps and need to alt tab

Siege is the only game to do this.

This is on Siege's end not mine. 21fps is a problem with the game and not my hardware performance.

Much more demanding games don't even drop that low and Siege is highly optimized, aside from whatever this bug is.

Fyi I'm upgrading to a 3080ti sometime this week, expecting the same though.

[Ubi_TheBerry]

Originally posted by RocketJump:

Originally posted by Ubi_TheBerry:

Hello guys,

At the moment, we don't have any further information to share regarding the Ultra-wide resolution issue, but rest assured it is still being investigated by the team.

RocketJump - May we please know the specs of your PC and could you please give the steps[support.ubisoft.com] in our guide a try and let us know if there's any change?

Thank you!

- Ubisoft Support

16 GB PC3200
i7 8086k
Gigabyte 2080 RTX OC

No overclocks.

Storage
512 GB SSD System drive
1 TB SSD Samsung game drive where Siege resides

LG 34GP83A-B @ 3440x1440, 143.923hz, game refresh 144fps
Gsync on, Global Vsync on,
In game vsync off
Games settings maxed
Vulcan
Newest nvidia drivers
Followed guide still drops fps and need to alt tab

Siege is the only game to do this.

This is on Siege's end not mine. 21fps is a problem with the game and not my hardware performance.

Much more demanding games don't even drop that low and Siege is highly optimized, aside from whatever this bug is.

Fyi I'm upgrading to a 3080ti sometime this week, expecting the same though.

Thanks for getting back to us RocketJump.

May we please know if you've recently installed the latest Windows 10 OS update too?

- Ubisoft Support

[.Normalized]

Issue persists for 3 years https://r6fix.ubi.com/projects/RAINBOW6-SIEGE-LIVE/issues/LIVE-42614

[Teesav]

Originally posted by Ubi_TheBerry:

Originally posted by Pepperonika:

Hi, thanks for getting back: It's 32:9 and resolution is 5120x1440. It was working before North Star update and now it's broken again after the release.

Hey Pepperonika,

Thank you very much for getting back to us!

This issue has been re-raised to the team and is being looked into further, so we hope to have more news to share soon!

I've also passed your details onto the team as part of this investigation, so please keep an eye on the game's official channels for updates!

Sorry for any inconvenience caused and if there's anything more we can help with at all, please don't hesitate to let us know.

Thank you!

- Ubisoft Support

STILL WAITING FOR THE FIX YOU LIAR

[Kieran]

Where's the fix