The game keeps resetting my uniforms on every oprator to the default ones

[Floralshoppe]

Uniforms and Headgears for every attacker and defender.
Is there any specific reason to this?

[Joe]

Don't skip the synchronizing every time you turn off the game.

[Floralshoppe]

Not doing that. Otherwise my skins and game settings would reset too. But it's just Uniforms and Headgears

[UbiYubble]

Originally posted by Floralshoppe:

Uniforms and Headgears for every attacker and defender.
Is there any specific reason to this?

Hi Floral,

So just for clarification, your customizations are being reset every time you turn the game on? For how long as this been happening?

[Floralshoppe]

Sorry for the late reply.
It's since the Year5 update. I'm using the Vulkan launch option if that is relevant.

[Zauel]

Same issue for last 3 days + infinite loading

[Roeko]

I can attest that this bug is happening to me too for the past week. @UbiYubble

[Captain NotAwesome]

same here... soooo annoying

['Tabigarasu]

same #brokenforever

[Roeko]

Yup its happening again and again 5 years after the game was released its beyond pathetic.

[Ubi-Orion]

Originally posted by GhOstin':

same #brokenforever

Originally posted by Roeko:

Yup its happening again and again 5 years after the game was released its beyond pathetic.

Hey there.

Have you both tried resetting your user profile? This is known to resolve this issue for some players. It will clear your loadouts hopefully for one for final time and reset your progress with Situations. Please see the steps at this link[support.ubisoft.com] for info on how you can do this.

- Ubisoft Support

[Roeko]

Originally posted by Ubi-Orion:

Originally posted by GhOstin':

same #brokenforever

Originally posted by Roeko:

Yup its happening again and again 5 years after the game was released its beyond pathetic.

Hey there.

Have you both tried resetting your user profile? This is known to resolve this issue for some players. It will clear your loadouts hopefully for one for final time and reset your progress with Situations. Please see the steps at this link[support.ubisoft.com] for info on how you can do this.

- Ubisoft Support

Thank you for your reply.
As a siege veteran, it has happened to me way too me many times, the save file gets corrupted too easily. Another questiin - why isn't the file saved kn server side, thats how it will be harder to corrupt it?

[Ubi_TheBerry]

Originally posted by Roeko:

Originally posted by Ubi-Orion:

Hey there.

Have you both tried resetting your user profile? This is known to resolve this issue for some players. It will clear your loadouts hopefully for one for final time and reset your progress with Situations. Please see the steps at this link[support.ubisoft.com] for info on how you can do this.

- Ubisoft Support

Thank you for your reply.
As a siege veteran, it has happened to me way too me many times, the save file gets corrupted too easily. Another questiin - why isn't the file saved kn server side, thats how it will be harder to corrupt it?

Hey there!

For now, there are no open plans to change the location of saves, as these involve loadouts and situation progress, while details such as; progress, rank, in-game transactions are held server side.

However we will pass your feedback and suggestion onto the team for their consideration.

Thank you

- Ubisoft Support

[FeoFPS]

I'm in the trouble about same issue. Should I follow the same steps? Is that absolute solution?

[Ubi-Orion]

Originally posted by FeoFPS:

I'm in the trouble about same issue. Should I follow the same steps? Is that absolute solution?

The solution I shared above does resolve the issue for a lot of players however unfortunately the issue can return in future on some occasions. If you haven't already please give this a try and let us know how you're getting on.

Thanks

- Ubisoft Support