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As you can see, I still have the Gris skin.
https://steamcommunity.com/sharedfiles/filedetails/?id=2020664628
https://steamcommunity.com/sharedfiles/filedetails/?id=2020664868
https://steamcommunity.com/sharedfiles/filedetails/?id=2020664998
https://steamcommunity.com/sharedfiles/filedetails/?id=2020665151
https://steamcommunity.com/sharedfiles/filedetails/?id=2020665225
https://steamcommunity.com/sharedfiles/filedetails/?id=2020665352
As you can see, I do not have the charm. I most defently did before. The only conclusion I can think of is that either it was removed, or Ubi deleted it from my account. Neither make any sense. Either way, my disappointment is immeasurable and my day is ruined
Yeah, Support would be your best bet. I'm not aware the charm was removed, so they're bound to have a bit more information about this than I do.
Please go to r6fix and confirm your having the issue too in case you havent done already: https://r6fix.ubi.com/live-server/LIVE-22704-Missing_Gris_Charm/
EDIT:
Except the 2 screenshots of Japan 2020 charms. Just a small mistake, nothing to worry about.